Question: SCENARIO # 4 Generate a conceptual model based on the following information. In marketing, what service - contact - personnel wears has been demonstrated to
SCENARIO #
Generate a conceptual model based on the following information. In marketing, what servicecontactpersonnel wears has been demonstrated to influence customers in general. Specifically, many empirical studies support that the appropriateness of servicecontactpersonnel dress ie AD directly influences customer affect ie CA customer expectations of service quality ie CE and purchase intention ie PI In addition, the appropriateness of servicecontactpersonnel dress indirectly influences purchase intention through customer affect and through customer expectations of service quality. In your answer, a specify the constructs b specify the directions and c provide a diagram
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