SECTION 1 & 2: ACTION PLAN (only complete the answers in the table)
Action Item	Person Responsible	Planned Implementation Date	Anticipated Result	Date Implemented	Actual Result	Assessors Signature

For Trainer use only- Mark with 'X' in the box directly across

Section 1: Observation Form

Did the learner demonstrate the following during the meeting with their team members?	Yes	No
1. Delegate responsibilities to each team member
2. Ensure that each team member understands their responsibilities Did the learner: Ask each team member to repeat their responsibility to ensure they remember
Allow team member to ask questions or clarifications regarding the delegated responsibility
3. Engage team members to participate Did the learner: Ask each participant for their opinion on the topic being discussed
Ask each participant to share their views and opinions
4. Motivate team members to participate Did the learner: Explain what the team can learn from the task
How they can help the organisation by completing the task
5. Adapt personal communication style to build:
a. Trust
Did the learneReassure team members that they will answer all questions or clarifications the team can think of to the best of their abilities
Maintain a cheerful tone while conversing with team members
b. Positive Working Relationships
Did the learner: Greet the participants (e.g., Good morning or how are you?)
Provide words of encouragement (e.g., I know it might be a bit difficult but I know you can do it!)
6. Encourage the team to collaborate Did the learner: Had the team discuss with their peers
Support the team members to answer their team members questions if they would like to
7. Implement the requirements identified in the Diversity and Ethical Policies template Did the learner: Implement the Policy on Diversity?
Implement the Policy on Ethical Conduct?
OVERALL FEEDBACK TO LEARNER

ques 2.

Section 2: Observation Form

Did the learner demonstrate the following during the teams task?	Yes	No
1. Support their team members to complete the team task Did the learner: Provide assistance when a team member showed signs of difficulty in completing their task
Answer all questions or clarifications directed to them without being irritated
2. Play a lead role during the team task Did the learner: Instructing team members on how to do the task well
Receive reports from team members then makes a decision based on the information received
3. Adapt personal communication style to:
a. Model behaviours
Did the learner: Refrain from complaining or saying negative things about the task to avoid team members doing the same
Provide positive feedback to team members doing well to encourage others to follow their lead
b. Support others
Did the learner: Reassure team members that they are doing well
Give suggestions on how a team member can better perform a task or action (e.g., I think it would easier if you did it like this)
4. Demonstrate facilitation skills Did the learner: Instruct team members to begin their tasks
Present any additional information needed for team members to complete their tasks
ORGANISATIONAL REQUIREMENTS
TO THE ASSESSOR: The learner will provide you with a copy of the signed off Organisational Collaboration Processes before conducting the task. Use this as reference when confirming the skill requirements for this section.
Did the learner demonstrate the following during the meeting?	Yes	No
1. Implement the processes identified in the Organisational Collaboration Processes document?
OVERALL FEEDBACK TO LEARNER

ques4

or Trainer use only- Mark with 'X' in the box directly across

Section 4: Observation Form

Did the learner demonstrate the following during their implementation of each action item?	Yes	No
1. Demonstrate facilitation skills. Did the learner: Explain to the team members how each task issue will be resolved
Provide instructions on what each team member must do to resolve their task issues
2. Adapt communication style to support others. Did the learner: Reassure team members they are doing well
Give suggestions on how a team member can better perform a task or action (e.g., I think it would easier if you did it like this)
OVERALL FEEDBACK TO LEARNER