SECTION A MULTIPLE CHOICE QUESTIONS [10 marks]

Answer all the questions. EACH QUESTION CARRIES ONE (1) MARK.

Choose the best answer from the given alternatives.

1. ______________is a type of Recognition Agreement

1. Verbal Agreement
2. Non-Verbal Agreement
3. Silent Agreement
4. Unwritten Agreement

2. The following are common ways of dealing with conflict except.

1. Avoid the conflict
2. Make excuses
3. Change the subject
4. Quit the job

3. Which of the following is not a common factor influencing negotiation?

1. Fixing rates of pay
2. Maximum wage laws
3. Equity issues
4. Minimum wage laws

4. ______________is not how unions achieve their objectives.

1. Collective bargaining with employers
2. Misleading employees
3. Use of power
4. Collective action

5. Which of the following describes the situation where workers go on strike in support of a legal strike initiated by other workers?

1. Recognition strike
2. Picketing
3. Lockout
4. Secondary strike

6. Which of the following are factors of production?

1. Skills, knowledge and abilities
2. Needs, wants and scarcity
3. Motivation, morale and satisfaction
4. Land, capital and labour

7. ______________ is a labour Related Theory

1. Unitary perspective
2. Cooperation
3. Pluralism
4. Codetermination

8. All of the following are advantages of grievance procedure except______________.

1. It serves as reinforcement of existing upwards channels
2. It can improve relations in the workplace
3. It promotes teamwork
4. It serves as a value for dissatisfaction

9. Which of the following is an advantage of the disciplinary code and procedure?

1. It improves motivation
2. It increases freedom in the workplace
3. It ensures consistent action
4. It improves teamwork

10. ______________is not a type of conflict

1. Organisational conflicts
2. Value conflicts
3. Structural conflicts
4. Interest conflicts