Section B: Knowledge Activity (Q & A) Objective: To provide you with an opportunity to show you have the required knowledge for this unit. The answers to the following questions will enable you to demonstrate your knowledge of: Events or trends that may impact on the achievement of organisational objectives Existing policies and practices to guide organisational change >Methods for conducting cost-benefit analysis for high priority change requirements and opportunities Methods for conducting risk analysis, including barriers to change and relevant mitigation strategies Content of communication and education plans, including: 0 promotion of benefits of organisational change Change management processes or cycles and strategies for communicating and embedding change Organisational behaviour and how the external environment can impact on change strategies > Components of a change management project plan. Answer each question in as much detail as possible. Scenario A You are the owner of Bounce fitness which has been established for 10 years. Bounce fitness is operating more than 100 branches in Australia and planning to expand 10 branches at the end of this year. You have to work manage your employees in Finance, HR, Operators, trainers and other relevant staff in your company. You has been reported by finance department that the company revenue has suddenly dropped during the Covid19 pandemic as there were a lot of government restrictions previously and your customers have complained about safety concern in your fitness. Therefore, you, as the owner, has responsibility to manage these issues as soon as possible to avoid a bad reputation. Goal/ objective: Manage and reduce customer's complaints and unsatisfactory - ensure safety concern is prevented To increase the number of customers, including new customers who are focussing on healthy lifestyle and bodyweight training- Use this scenario to answer the following activities to show that you clearly understand. 1. Use the table below to guide you with the question, identify one event and one trend that you believe it may impact on the achievement of the organisational objective