Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

• Processes to identify resource requirements

• Sources of information to identify resource requirements

• Methods to manage contingencies including through consultation with relevant stakeholders

• Key features of performance monitoring systems and processes

• Common methods for problem solving

• Methods to support staff including mentoring, coaching and supervision

• Implementation methods for operational plan

• Budget and other financial information related to the organisation

• Organisational objectives including costs, identified shortfalls and surpluses.

Answer each question in as much detail as possible.

1. List two processes you can use for dealing with unsatisfactory performance.

2. List three ways you can support staff when going through formal processes for unsatisfactory performance.

3. What details must be added to the operational plan in order for it to be implemented?

4. How can you ensure that resources are used in a cost-effective, efficient way? Write your answer in no more than 150 words.