Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

• Processes to identify resource requirements

• Sources of information to identify resource requirements

• Methods to manage contingencies including through consultation with relevant stakeholders

• Key features of performance monitoring systems and processes

• Common methods for problem solving

• Methods to support staff including mentoring, coaching and supervision

• Implementation methods for operational plan

• Budget and other financial information related to the organisation

• Organisational objectives including costs, identified shortfalls and surpluses.

Answer each question in as much detail as possible.

1. Explain why you would consult with relevant stakeholders when managing contingency plans. Max. 75 words

2. List two ways you might gather performance information.

3. Explain the principles of setting effective KPIs. Max. 100 words