Software that records in one place the extensive information necessary to understand a customer and his or her needs and expectations is called:

Select one:

a$.$

information management

b$.$

Software that records in one place the extensive information necessary to understand a customer and his or her needs and expectations is called:

c$.$

demographic statistic management

d$.$

leading software

e$.$

customer relationship management

If you view your employer's instructions or influence as improper, then you should:

Select one:

a$.$

voice opposition to the practice if it is in conflict with your value system.

b$.$

accept it as part of "business".

c$.$

consider the need to compromise your values in order to keep your job.

d$.$

keep your concerns to yourself.

e$.$

follow the path of least resistance.