True or False (1 point each) 1. In the iceberg model, events are the basic correlations and reoccurrence of past data. 2. Identifying the relevant industry best practice is a prerequisite to process flowcharting. 3. A reinforcing loop is a vicious cycle. 4. Humans are especially adept at managing time delays between cause and effect. 5. All flowcharts must be cross-functional. 6. Systems thinking requires we possess a certain level of humility. 7. The mental models in the iceberg metaphor are what ultimately enables the structure. 8. The ability to make fundamental improvement in the system, but with few unintended consequences, would be considered a high leverage activity. 9. A complex system has distinct properties that arise from relationships, such as non-linearity, emergence, feedback loops, chaos etc. 10. In the real world, constructing a flow chart of a complex process is straight forward and easy to do.