We should keep this to ourselves and keep the rates the same. If customers find out and complain, we can deal with them individually and remind them that we didn't breach the contract. Our top priority is protecting our company's profitability within the law. We can't do any good if we go out of business.

Response $2$ of $3$: We should look at current market conditions and reduce the delivery fees if possible. If we can't reduce the rates, we can still tell any customers who ask that we made a good faith effort. If we can cut costs, then we send a "good news!" memo that we're reducing the rates but not issuing refunds. That way, we protect our company's profitability and act benevolently. We should look at current market conditions and reduce the delivery fees if possible. If we can't reduce the rates, we can still tell any customers who ask that we made a good faith effort. If we can cut costs, then we send a "good news!" memo that we're reducing the rates but not issuing refunds. That way, we protect our company's profitability and act benevolently.

Response $3$ of $3$: We should immediately notify all of our customers and refund the overpayment. It is the most benevolent course of action and it satisfies the "television" test. We're also treating customers the way we would want to be treated and, hopefully, they'll repay us with loyalty.We should immediately notify all of our customers and refund the overpayment. It is the most benevolent course of action and it satisfies the "television" test. We're also treating customers the way we would want to be treated and, hopefully, they'll repay us with loyalty.