Question: What does the Human Relations Movement suggest went wrong at Sears? (4 marks) 4 . Use the four parts of a system to diagnose the

What does the Human Relations Movement suggest went wrong at Sears? (4 marks) 4

. Use the four parts of a system to diagnose the companys decline. Provide support for your conclusions. (4 marks)

5. To what extent did Sears use a total quality management (TQM) perspective in running its business? Explain

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