Question: When a dispute arises between two employees, one employee expresses reluctance to engage in mediation. To encourage the employee to engage in mediation, you should

When a dispute arises between two employees, one employee expresses reluctance to engage in mediation. To encourage the employee to engage in mediation, you should do all the following except:

a. Explain the benefits of mediation for improving the work relationship.

b. Frame the request as an invitation.

c. Explain your expectations regarding teamwork.

d. Respond to the partys legitimate concerns about meeting with the other party.

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