While it is tempting to launch into communicating as soon as one senses the need for communication, careful problem sol better results. Your book's model of the business communication process thus incorporates important stages of the proble process into its eight$-$stage communication process.

The business communication process takes places within several contexts. Successful business communicators consider a contexts when constructing the optimum solution to a communication problem.

Roll over each name below to read a brief communication scenario featuring that character. Then drag the name onto the stage of the business communication process that the scenario best illustrates. More than one name may apply to the stage of the business communication process.

Senses a Communication Need

Defines the Communication Problem

Considers Possible Solutions to a Communication Problem

Selects a Communication Action

Maya

Composes the Message

Delivers the Message

Receives a Message

Interprets a Message