WRITTEN ASSIGNMENT $7$

#$1$

List the nine items on the Negative Message checklist.

#$2$

#$3$

When should you not use a buffer in delivering bad news?

#$4$

The data$-$breach apology is quickly becoming a routine negative message in the $21$st century. If you worked for a company that has had its customer data breached $($for example, customer names, addresses, phone numbers, credit card numbers$$were hacked$),$ use the strategies from this chapter on crafting negative messages to answer the following:

a$)$ Which pattern of organization $($see Figure $10\mathrm{.}1)$ should the apology letter use?

b$)$ What information does your audience need to know?

c$)$ How can you minimize the negative elements and build goodwill?