Zee Rogers is working on developing an effective process to use when scheduling patient appointments as she is the Scheduling Coordinator at Humphrey Medical Center. Which of the following should not be a part of Zee's process of setting a patient's appointment?
a) The staff member should stress the importance of keeping the appointment.
b) Record all the patient's phone numbers.
c) Allow staff to share private patient information with family members.
d) Ask the patient the preferred number to be called.