Questions and Answers of Supply Chain Management 2nd

Define useful capacity measures for a(n)a. brewery.b. airline.c. movie theater.d. pizza restaurant.e. amusement park.
What types of jobs are best suited to apply learning curves? How would you determine this?
An order fulfillment process normally operates two shifts a day, six days per week. Under ideal conditions, 380 orders can be processed per shift.What is the effective weekly theoretical capacity?
Hickory Manufacturing Company forecasts the following demand for a product (in thousands of units) over the next five years.Currently the manufacturer has seven machines that operate on a two-shift
The consumer loan division of a major bank wants to determine the size of the staff it would need to process up to 200 loan applications per day.It is estimated that each loan officer can process a
The roller coaster at Treasure Island Amusement Park consists of 16 cars, each of which can carry up to three passengers. According to a time study, each run takes 2.5 minutes, and the time to unload
The quad chair lift at Whiteface Mountain Ski Resort carries four skiers in each chair to the top of the intermediate slope in four minutes based on timing a large sample of skiers. The time between
The basic pizza-making process consists of (1) preparing the pizza, (2) baking it, and (3) cutting and boxing (or transferring to a platter for dine-in service). It takes five minutes to prepare a
A lab performs two type of blood tests, A and B.The time per setup (in minutes), processing time(in seconds), and order size (number of tests)is given below. Each test requires a new setup.Determine
Medical Solutions, Inc. has the following claims it must complete in the next week (40 hours).The jobs are as follows:All claims of the same type are processed together.Is 40 hours enough capacity?
As the assistant manager of a restaurant, how many servers will you need given the following information for Saturday night’s dinner menu?• Demand (dinners served) = 100 dinners per hour•
We know the following data for Albert’s fabricating production area:Number of machines = 5 Number of working days in year = 340 Processing time per unit = 60 minutesa. What is the annual capacity
Worthington Hills grocery store has five regular checkout lines and one express line (12 items or less).Based on a sampling study, it takes 11 minutes on the average for a customer to go through the
Tony’s Income Tax Service is determining its staffing requirements for the next income tax season.Income tax preparers work 50 hours per week from January 15 through April 15 (assume four weeks per
A hotel hosts banquets for conferences in a large ballroom with tables of eight. Servers must get the meals from the kitchen, bring them out to the tables, and then place the meals on the tables. It
Yacht Superior manufactures boats for a yacht rental firm. They are in negotiation for the total price for 50 Model C314 yachts. Based on past experience, the learning rate for their employees and
A manufacturer has committed to supply 16 units of a particular product in four months (i.e., 16 weeks) at a price of $30,000 each. The first unit took 1,000 hours to produce. Even though the second
The Hudson Jewelers case study available in MindTap integrates material found in each chapter of this book.Case Question for Discussion:1. Explain how capacity is measured at the following stages of
Define utilization and explain two ways computing resource utilization.
What is a bottleneck? Explain why is it important.
What is a queue, and why is it important to understand it?
Select a service process and draw the flowchart using no more than 10 process steps. The service process can be based on your work experience, such as in accounting or human resource management, or a
How would you apply the TOC to a quick-service automobile oil change process? Explain.
A 30,000-seat college football stadium is used 18 times for games, concerts, and graduation ceremonies.Each event averages six hours and assumes the stadium is full for each event. The stadium is
A plant manufactures three products, A, B, and C.A drill press is required to perform one operation for each product. Machine operators work at 75 percent utilization, and the machines have 95
The demand for intensive care services in an urban hospital is nine patients per hour on Mondays while intensive care nurses can handle four patients per hour. What is nurse (labor) utilization if
A telephone call center uses three customer service representatives (CSRs) during the 8:30 to 9:00 a.m.time period. The standard service rate is 3.0 minutes per telephone call per CSR. Assuming a
What is the implied service rate at a bank teller window if customer demand is 26 customers per hour, two bank tellers are on duty, and their labor utilization is 90 percent?
How can you improve throughput for the process in part (b) of problem 35? Assume that all 17 workers have the ability to perform the work at each stage but that no additional workers may be hired.
A medical equipment testing and calibration service is depicted in Exhibit 11.28. The customer usually brings the equipment to the service center. The service process requires service technicians to
What is the average time a loaf of sliced bread stays in an urban sandwich shop if the restaurant uses 46 loaves per day and they maintain an average inventory of 150 loaves?
An airport limousine service has one employee work the airport counter. A customer arrives on the average of once every three minutes, and it takes on average two minutes to process the
Jefferson Manufacturing machines parts for assembly in air compressors. The process is shown in Exhibit 11.30.a. Where is the bottleneck workstation? Cite one TOC principle from Exhibit 11.22 that
Rambler Manufacturing produces three clutch plates for small automobiles at its factory in Columbus, Ohio. The three processes shown in Exhibit 11.32 are composed of common and different work
For Rambler Manufacturing in problem 49, suppose that sales of clutch plates 1, 2, and 3, respectively are 180, 300, and 200 units for the week, and workstation C works two shifts for a total of 90
For Rambler Manufacturing in problems 49 and 50, would you rather invest the same amount of money to double the throughput rate of workstation B or C? Explain your reasoning.
An express checkout line at a grocery store takes an average of three minutes to ring-up a customer’s order. On average six customers are in the checkout line. Use the Excel template Little’s Law
Arrivals to a single server queue occur at an average rate of three per minute. Use the appropriate Excel function to develop the probability distribution for the number of arrivals for x = 0 through
Keuka Park Savings and Loan currently has one drive-up teller window. Cars arrive at a mean rate of 10 per hour. The mean service rate is 12 cars per hour. Use the Single Server Queue Excel template
Fore and Aft Marina is a new marina planned for a location on the Ohio River near Madison, Indiana.Assume that Fore and Aft decides to build one docking facility and expects a mean arrival rate of
The City Beverage Drive-Thru is considering a two-server system. Cars arrive at the store at the mean rate of six per hour. The service rate for each server is 10 per hour. Use the Multiple Server
The district manager of a fast-food restaurant chain was receiving numerous complaints about customers waiting too long at the counter to place and receive their order. During the peak hour of store
Kurelis Interior Design provides home and office decorating assistance. In normal operation an average of 2.5 customers arrive per hour. One design consultant is available to answer customer
Keuka Park Savings and Loan currently has one drive-up teller window. Cars arrive at a mean rate of 10 per hour. The mean service rate is 12 cars per hour per window. To improve its customer service,
Trosper Tire Company has decided to hire a new mechanic to handle all tire changes for customers ordering new tires. Two mechanics are available for the job. One mechanic has limited experience and
Kurelis Interior Design (see problem 67) provides home and office decorating assistance. On average, their high-end customers spend $36,000 on interior design fees plus $186,000 for furniture. In
An airport limousine service has one employee work the airport counter. A customer arrives on the average of once every three minutes, and it takes on average two minutes to process the transaction.
A medical clinic has two administrators handling all processing of insurance claims in a shared office. Administrator A handles only private insurance claims and processing. Administrator B handles
“Why don’t they buy another copying machine for this office? I waste a lot of valuable time fooling with this machine when I could be preparing my legal cases,” noted Mr. H.C. Morris, as he
The Hudson Jewelers case study found in MindTap integrates material found in each chapter of this book.Case Questions for Discussion:1. What is the average number of customers per hour that can be
Describe the major characteristics that impact inventory decisions.
Explain how a fixed-period inventory system operates.
Does the EOQ increase or decrease if estimates of setup (order) costs include fixed, semi-variable, and pure variable costs while inventory-holding costs include only pure variable costs? Vice
What are the z-values for service levels of 80, 85, 90, 95, and 99 percent, assuming demand is normally distributed?
Alice opens an aquarium store in a lively shopping mall and finds business to be booming, but she often stocks out of key items customers want.She decides to experiment with inventory-control
Brenda opened a pool and spa store in a lively shopping mall and finds business to be booming but she often stocks out of key items customers want. She decides to experiment with inventory control
TV Galore is a new specialty store that sells television sets, video games, and other television-related products. A new Japanese-manufactured game sells cost $400. Because such games have a short
JAZ Medical Supplies is implementing a new economic order quality (EOQ) inventory-control system and needs a good estimate of the cost to process a purchase order (PO); i.e, the order cost Co. It
Bishop Manufacturing is implementing an economic order quality (EOQ) inventory-control system and needs a good estimate of the cost to process a purchase order (PO). It takes five total labor hours
The XYZ Company purchases a component used in the manufacture of automobile generators directly from the supplier. XYZ’s generator production, which is operated at a constant rate, will require
The maternity ward of a hospital sends one baby blanket home with each newborn baby. The following information is available for the baby blankets:a. As the new maternity ward manager, you decide to
Nation-Wide Bus Lines is proud of the six-week driver-training program it conducts for all new Nation-Wide drivers. The program costs Nation-Wide $22,000 for instructors, equipment, and so on, and is
A product with an annual demand of 1,000 SKUs has Co = $30 and Ch = $8. The demand exhibits some variability such that the lead-time demand follows a normal distribution, with a mean of 25 and a
The B&S Novelty and Craft Shop in Bennington, Vermont, sells a variety of quality, handmade items to tourists. It will sell 300 hand-carved miniature replicas of a colonial soldier each year, but the
Apply the EOQ model to the quantity-discount situation shown in the data below:Assume that D = 500 units per year, Co = $40, and the annual inventory-holding cost is 20 percent. What order quantity
Allen’s Shoe Stores carries a basic black dress shoe for men that sells at an approximate constant rate of 500 pairs of shoes every three months. Allen’s current buying policy is to order 500
For the data given in Exhibit 12.26 for problem 50, illustrate the operation of a fixed-period-inventory system with a replenishment (M) level of 40, a review period of five days, a lead time of 3
Crew Soccer Shoes Company is considering a change of their current inventory-control system for soccer shoes. The information regarding the shoes is given below:a. The company decides to use a
Wildcat Tools is a distributor of hardware and electronics equipment. Their socket wrench inventory needs better management. The information regarding the wrenches is given below.a. The company
Use the ABC Excel template in MindTap to perform an ABC analysis for the data provided in the worksheet C12 Excel P64 Data in MindTap. Clearly explain why you classified items as A, B, or C.
Use the ABC Excel template in MindTap to perform an ABC analysis for the data provided in the worksheet C12 Excel P65 Data in MindTap. Clearly explain why you classified items as A, B, or C.
A&M Industrial Products purchases a variety of parts used in small industrial tools. Inventory has not been tightly controlled, and managers think that costs can be substantially reduced. The
Mama Mia’s Pizza purchases its pizza delivery boxes from a printing supplier. Mama Mia’s delivers on-average 225 pizzas each month (assume deterministic demand). Boxes cost 43 cents each, and
Refer to the situation in problem 67. Suppose the manager of Mama Mia’s current order quantity is 400 boxes. How much can be saved by adopting an EOQ versus their current Q = 400? Use the EOQ Model
Environmental considerations, material losses, and waste disposal can be included in the EOQ model to improve inventory-management decisions.Assume that the annual demand for an industrial chemical
For Suzie’s Sweetshop scenario in problem 77, suppose that demand is normally distributed with a mean of 75 and a standard deviation of eight. How will her optimal order quantity change? Use the
Use the Inventory Simulation Excel template in MindTap for the Scott Audio Systems example in section 12-7 to determine the best order quantityreorder point combination with the smallest average
Daniel’s Auto Parts is a small wholesale distributor of automobile after-market items. For one particular part, an analysis of historical sales resulted in the distribution of daily demand shown
Rapido Burrito is a small, regional chain of quick service restaurants. Rather than wait in a cafeteria-style line, customers check boxes for their choice of ingredients, sauce, and so on paper menus
Greyhound Bank operates in the United States and provides a full range of financial services for individuals and business. The credit card division is a profit center that has experienced a 10
The Hudson Jewelers case study available in MindTap integrates material found in each chapter of this book.Case Questions for Discussion:1. What is the value of a loyal customer to Hudson Jewelers
Describe how customers evaluate goods and services.
What are the five competitive priorities? Cite an example of an organization that demonstrates the competitive priority.
How does Dr. Hill’s strategy framework tie corporate strategy to marketing and operations strategy?
What might the competitive advantage be for each of the following companies?a. eBayb. Southwest Airlinesc. Starbucksd. Applee. Facebookf. Uber g. 3M h. Amazon i. Bentley
Select a business with which you are familiar and identify examples of customers using search, experience, and credence quality to evaluate the good or service. You might also research the businesses
Compare Lyft (www.lyft.com) and Uber (www.uber.com) strategies. Explain the similarities and differences in their missions, strategies, and competitive priorities, and how their operations strategies
Identify two competing organizations (e.g., AT&T and Verizon, TaylorMade and Callaway golf club manufacturers, or Starbucks and Panera). Explain the differences in their missions, strategies, and
Founded in 1839 to facilitate the growth and ease of commerce, the Greater Cincinnati Chamber of Commerce (www.cincinnatichamber.com) is a membership organization of approximately over 7,000
"Chris, we make the highest-quality grass seed and fertilizer in the world. Our brands are known everywhere!" stated Caroline Ebelhar, the vice president of manufacturing for The Lawn Care Company.
The Hudson Jewelers case study found in MindTap integrates material found in each chapter of this book.Case Questions for Discussion:1. Define and draw the customer benefit package and state Hudson
What is CAD/CAE? Provide one non-textbook example.
What types of technology might a major hotel chain use to enhance the customer experience?
How can break-even analysis help managers make decisions?
Bloomberg Businessweek published an article titled “This Economic Model Organized Asia for Decades. Now It’s Broken” (June 21, 2017;
Research and write a short paper (maximum of two typed pages) on the advantages and disadvantages of “technology transfer” when a firm partners with a firm in another country.
You need to expand your small business, Paddle Incorporated, that manufactures paddle board rackets. The fixed cost for the new technologically advanced equipment is $15,000. The variable cost to
The Vera Molding company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000 with variable cost at $30 per
Meyers Window Company introduced a new window design but sales were below expectations.Sales in units last year were 800 units. Variable cost per unit averaged $105.72, the fixed cost was$42,000, and
Pesto Restaurant must decide between two types of technology in its kitchen. Option A is to use an induction oven process with a fixed cost of$20,000 and a variable cost of $6.51 per meal.Option B is

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