Supply Chain Management 2nd Edition Nada R. Sanders - Solutions

What are example performance metrics for suppliers, value-creation processes, and customers in the value chain model of organizational performance?
A major airline is attempting to evaluate the effect of recent changes it has made in scheduling flights between New York City and Los Angeles. Data available are shown below:Using January as the base period, compute a productivity index for January and June, and comment on what those productivity
A factory produces 10,000 desk staplers each week. The equipment used costs $50,000 and will remain productive for three years. The labor cost per year is $180,000.a. What is the productivity measure of “units of output per dollar of input” averaged over the three-year period?b. We have the
What is the average defection rate for grocery store shoppers in a local area of a large city if they spend $50 per visit, shop 52 weeks per year, the grocery store has a 16% gross contribution margin, and the value of a loyal customer is estimated at $2,000 per year?
What is a grocery store’s contribution margin (CM) if the average purchase price is $86.55 per visit, the customer defection rate is 0.10, the VLC is $1,800, and 52 purchases are made per year? Use a trial and-error approach with the Excel template VLC to find your answer.
Use the Excel template VLC to estimate the value of a loyal customer for a loyal Craftsman tool buyer.Assume the contribution margin is 0.25, the purchase price is $300 for a certain set of tools, and the repurchase frequency is every five years, and the customer defection rate is 10 percent. If
A retail store sells a popular cosmetic called Devine and the store manager was given $100,000 by the corporate office to improve store performance any way she thinks best. The “base case” information is a price of $30 per bottle, a contribution margin of 0.50, a customer defection rate of 17
A computer manufacturer currently has a 20 percent customer defection rate. Their accounting department estimates the incremental contribution to profit and overhead as 35 percent.Customers purchase computers every four years at an average cost of $1,200.00. In an effort to reduce the defection

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