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business
supply chain management 2nd

Questions and Answers of Supply Chain Management 2nd

The selling price per box for Cynthia’s Cookies is$19.95. Fixed costs are $65,000 and the variable cost per box is $9.88.a. What is the break-even quantity?b. If sales last year were 8,200 boxes,
In Problem 35, Cynthia’s Cookies must decide between two improvement options. Option 1 is spending $10,000 on a new online marketing campaign that is expected to increase last year’s sales
Suppose that in Problem 37 a forecasting study determines that the probabilities of demand volume are Low = 0.2, Medium = 0.2, and High = 0.6. Use the Excel template Decision Analysis to determine
A company is considering three vendors for purchasing a CRM system: Delphi Inc., CRM International, and Murray Analytics. The costs of the system are expected to depend on the length of time required
Suzy’s Temporary Employee (STE) business, located in a big city, can do an online criminal background check in-house for $1.29 per search with a fixed cost of $29,000. A third-party online security
A manager of Paris Manufacturing that produces computer hard drives is planning to lease a new automated inspection system. The manager believes the new system will be more accurate than the current
Assume the cost factors given in Problem 42 have not changed. A marketing representative of NEW-SPEC, a firm that specializes in providing manual inspection processes for other firms, approached
Drew Ebel was contemplating buying an automated car wash franchise as a family business. His wife Caroline, their two kids, Jasmine and Luke, and their dog, Lilly, were a close-knit family that were
Jack Bracket, the CEO of Bracket International (BI), has grown his business to sales last year of $78 million, with a cost of goods sold of $61 million. Average inventory levels are about $14
The Hudson Jewelers case study found in MindTap integrates material found in each chapter of this book.Case Questions for Discussion:1. What are the advantages and disadvantages from the service
Explain the importance of new product design and development.
What are the six major steps in designing goods and services?
Explain the concept and application of quality function deployment.
Explain how goods and service design concepts are integrated at LensCrafters.
In building a House of Quality, what departments or functions should be involved in each step of the process?
Is it easier to management a high- or low-customer-contact business? Explain.
Characterize the following goods and services on the low–high-customer-contact continuum and justify your answer in a sentence or two.a. participating in a case study classroom discussionb.
How would you rate the following service-encounter experience?You are going on a trip to see a play in New York City. Your airline flight sits at the gate awaiting the pilot and co-pilot at 8 am in
Develop a House of Quality for a manufactured good or service based on current or past work experience or something else you are familiar with. Some ideas might be a quick service oil change, a
The following exhibit shows a partially completed House of Quality for a proposed fitness center.a. Examine the relationships in the roof of the House of Quality. Explain why they make sense (or if
Build a House of Quality (showing only the Voice of the customer, Technical features, Interrelationships, and Relationship matrix from Exhibit 5.2) for designing and producing chocolate chip cookies.
Suppose that the specifications for a part (in inches) are 6.00 ± 0.02 and that the Taguchi loss function for some part is estimated to be L(x) = 6,800 (x - T). Determine the economic loss if x =
A quality characteristic has a specification (in inches) of 0.200 ± 0.020. If the value of the quality characteristic exceeds 0.200 by the tolerance of 0.020 on either side, the product will require
Vehicle transmission repairs for part number TAC45123 are costly to replace. A highly skilled mechanic must disassemble the transmission. If the part fails while it is in warranty, the manufacturer
The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one
A mortgage loan approval process consists of three steps in series performed by clerks A, B, and C. Errors are often made, and a study found that clerks A and B had an average reliability of only
A simple electronic assembly consists of two components in a series configuration with reliabilities as shown in the figure below.Engineers would like to increase the reliability by adding additional
Assume the specifications for a part (in inches) are 5.00 ± 0.37, and the Taguchi loss function is estimated to be L(x) = 9,300 (x − T)2. Use the Excel template Taguchi to determine the estimated
Assume the specifications for a television remote control part (in inches) are 5.00 ± 0.10, and the Taguchi loss function is estimated to be L(x) =5,500 (x − T)2. Determine the estimated loss per
A quality characteristic has a design specification(in cm.) of 0.200 ± 0.02. If the actual process value of the quality characteristic is at the boundary of the tolerance on either side, the product
For the situation in problem 51, what are the economic design specifications if the cost of inspection and adjustment is $7.50?Data from in problem 51A quality characteristic has a design
Suppose that the design specifications for a hydraulic cylinder are 10.00 ± 0.10 centimeters and that the Taguchi loss function is estimated to be L(x) = 1,400 (x - T)2. Use the Excel template
An electronic missile guidance system at Mguide Inc. consists of components A, B, C, and D, which have reliabilities of 0.98, 0.97, 0.91, and 0.95, respectively (see the following diagram).a. Use the
Magnaplex Inc. has a complex manufacturing process, with three operations that are performed in series. Because of the nature of the process, machines frequently fall out of adjustment and must be
MegaMart, a large department store, has a very successful and profitable package wrapping department.The department uses two very complex bow-making machines that work inline to make the bows for the
“I know what we can do next; everything has been so successful so far,” said Kay Ebelhar, marketing services division manager. “How about designing and offering a courtesy service guarantee? We
Tom’s Auto Service (TAS) is a regional quick-service vehicle oil-change and lubricant-change service somewhat similar to Jiffy Lube and Tuffy Tire & Auto Service. TAS seeks to differentiate its
The Hudson Jewelers case study found in MindTap integrates material found in each chapter of this book.Case Questions for Discussion:1. Hudson Jewelers’ current layout displays jewelry designs from
How can break-even analysis be used to help managers make outsourcing decisions?
Industrial Products, Inc. has two alternatives for manufacturing 12,000 industrial 100-horse power electric motors per year. If done in-house, fixed cost would be $2,100,000 with variable cost at
Microserve provides computer repair service on a contract basis to customers in five sections of the city. The five sections, the number of service contracts in each section, and the x and y
Using the following information about material volume shipped from a factory to four retail outlets, find the best location for the factory using the center of gravity method.Use the
Describe a customer benefit package.
Explain the difference between value chains and supply chains.
Contrast the three different frameworks for describing value chains.
Define sustainability and explain its threedimensions.
What percent of U.S. economy jobs are in the service sector?
Describe the importance of data and business analytics in operations and supply chain management.
Evaluate how the activities described in the box “What Do Operations Managers Do?” can be applied to a student organization or fraternity to improve its effectiveness.
When Walt Disney created the Disney empire in the 1950s, he forbid its star characters such as Mickey Mouse and Pluto to talk. Mr. Disney thought it would be too difficult to control the service
Zappos (www.zappos.com) is a Las Vegas–based online retailer that has been cited in Fortune’s list of the Best Companies to Work For and Fast Company’s list of the world’s most innovative
The Hudson Jewelers case study in MindTap integrates material found in each chapter of this book.Case Questions for Discussion:1. Use one of the three value chain frameworks discussed in this chapter
What is a customer-satisfaction system?
What are example performance metrics for suppliers, value-creation processes, and customers in the value chain model of organizational performance?
A major airline is attempting to evaluate the effect of recent changes it has made in scheduling flights between New York City and Los Angeles. Data available are shown below:Using January as the
A factory produces 10,000 desk staplers each week. The equipment used costs $50,000 and will remain productive for three years. The labor cost per year is $180,000.a. What is the productivity measure
What is the average defection rate for grocery store shoppers in a local area of a large city if they spend $50 per visit, shop 52 weeks per year, the grocery store has a 16% gross contribution
What is a grocery store’s contribution margin (CM) if the average purchase price is $86.55 per visit, the customer defection rate is 0.10, the VLC is $1,800, and 52 purchases are made per year? Use
Use the Excel template VLC to estimate the value of a loyal customer for a loyal Craftsman tool buyer.Assume the contribution margin is 0.25, the purchase price is $300 for a certain set of tools,
A retail store sells a popular cosmetic called Devine and the store manager was given $100,000 by the corporate office to improve store performance any way she thinks best. The “base case”
A computer manufacturer currently has a 20 percent customer defection rate. Their accounting department estimates the incremental contribution to profit and overhead as 35 percent.Customers purchase

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