This case shows the frustration that often accompanies the first

This case shows the frustration that often accompanies the first day at work, and why orientation is important in reducing turnover. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)

1. What problems can you identify with the orientation activities experienced by Irene?

2. How would you make changes in the orientation process? What changes would you make?

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