What were the primary reasons for changing the current system?

As CIO Kincaid looked back over the past 12 months, he took pride in the fact that Butler University had taken a major step forward with a network capability for the twenty-first century—the convergence of its data and voice networks. Yet the choices that had been made in the past year were not for the “faint of heart”: his IT organization had taken on a lot more in-house responsibility for voice communications than in the past at a time in which network security risks were heightened concerns. This also meant 24/7 visibility for the telephony staff people who for the first time were working alongside their data network counterparts.