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human resource management

Questions and Answers of Human Resource Management

Compare and contrast mediation, interest arbitration, and grievance arbitration.
Why it is in the best interests of management and labor to work together-or is it?
What do you see as some key advantages and disadvantages of ADR programs?
Should an employee's agreement to binding arbitration be a condition of employment or condition of continuing employment?
Working in small groups, identify characteristics that would make an ADR program fair for both employees and employers.
Discuss the similarities and differences in these concepts: procedural justice, workplace due process, and ethical decisions about behavior.
What advice would you give to an executive who is about to negotiate an employment contract?
Is it ethical to record a conversation with your boss without his/her knowledge?
How can a firm avoid lawsuits for employment-at-will?
What kinds of circumstances might drive employees to blow the whistle?
As a manager, what procedures or processes might you suggest encouraging more employees to blow the whistle when necessary?
What are some arguments for and against each of these policies: dismissal, demotion, return to the same job following rehabilitation, and return to a different job following rehabilitation?
Should follow-up be required after rehabilitation? If so, how long should it last and what form should it take?
Should OSHA's enforcement activities be expanded? Why or why not?
What can firms do to encourage all employees to behave safely on the job?
Discuss the relative effectiveness of engineering versus management controls to improve job safety and health.
Explain how a disease management program might be used to address substance abuse problems.
If the benefits of EAPs cannot be demonstrated to exceed their costs, should EAPs be discontinued?
You observe a coworker threatening another employee. What should you do?
Should organizations be willing to invest more money in employee "wellness?" Why or why not?
Did Len Fulkner handle the situation with Harry Boecker correctly? Why or why not?
Prepare an outline of a cost-benefit analysis that Jamie Trenton could use in presenting her EAP proposal to Skyline's president. In particular, what categories of benefits might be quantifiable?
If Jamie's proposal is accepted, what key steps would you recommend to her in implementing a new EAP at Skyline Machine Shop?
Can you identify any differences between managing domestically versus internationally?
How accurate are such workplace simulations? In what form might results show up?
Do simulations like Motorola's "travel well"? That is, do you think they will work in different cultures?
What advice would you give to prospective expatriate regarding questions to ask before accepting the assignment?
Discuss the special problems women face in overseas assignments.
What effects might international labor standards have on workers, companies, and consumers?
Describe the conditions necessary for a geocentric recruitment policy to work effectively.
What key characteristics would you look for in selecting a prospective expatriate?
Describe the balance-sheet approach to international business.
Your boss asks for suggestions about ways to reduce the high rate of attrition among repatriates. What advice would you offer?
Are people always an organization's most valuable asset? Why or why not? Name other strategic or valuable assets of organizations.
Suppose your boss asked you to summarize the major people-related concerns in opening an office in China. What issues would be on your list?
What are the pros and cons of having a more diverse workforce? Is Canada in a better position to compete globally because of its diverse population? Find examples from a school or work project where
Why do HR managers need to stay abreast of the educational levels and work expectations of people in the workforce?
In your opinion, what is the most important role of HR managers? Should HR professionals be the "voice" for employees or the "spokesperson" for managers? Explain your view. Should HR professionals be
1. What skills does Black think employees need to work successfully in the area of HR? 2. What are some of the outcomes of the company's new HR strategy? 3. What do you think might be some of the
Are there generational differences in attitudes toward work?
1. What functions of HRM are similar to marketing functions? How can thinking about "marketing" a company's jobs improve the strategic focus of HR personnel? 2. If you were planning to use marketing
Identify the three key elements of the HRP model and discuss the relationships among them.
What environmental forces influence the future of community colleges and universities? List these and discuss the implications for the demand for faculty.
Think about an organization that you know well. Place the employees of this organization into the following categories: strategic knowledge workers; core employees; supporting workers; and partners
Research In Motion (RIM) is an interesting Canadian business story. From its website and news articles, try to articulate its corporate strategy. Compare it to the corporate strategy of Tim Hortons.
During this course, there will be news about an organization needing to reduce the workforce by thousands of employees. What are the options? What are the advantages and disadvantages of each option?
Imagine that you are president of the HR student association at your school. You want to measure the success of the association during your term. What metrics would you use? What benchmarks would you
1. Why do you think it is important for Capital One to calculate the "disengagement" factor of its employees when it comes to workforce planning? 2. What merits do you see to breaking down the
1. Why do you think companies like Dole need succession planning? 2. Do you see any disadvantage of "automating" succession planning?
1. Did the standards result in safer and more effective firefighting crews, or were they inadvertently keeping women out of a traditionally male job? 2. Was this a BFOQ? The ministry was challenged
1. What are the reasons cited by the companies for wanting to hire Aboriginal people? 2. Of the three initiatives described, which do you think will be most successful to achieve these objectives?
1. Compare CP Rails initiatives to advance women with the recommended six-step program for the implementation of employment equity. 2. Review the list in Highlights in HRM 3.1 (retention strategies).
Why is job analysis often described as the "bedrock" of HRM practices? In your answer, explain how job analysis helps with HRM practices such as recruitment, selection, compensation, and performance
The description of the "administrative assistant" position often varies across organizations. Search the Internet for a few of these job descriptions and compare them. How can this "problem" be
Explain how industrial engineering and behavioral considerations can both clash with and complement each other in the design of jobs.
Shows the different forms of employee teams. Provide an example of where each type of team can be used. How do teams create synergy?
An argument could be advanced that some job design methods, including those involving industrial engineering, have led to employees being "deskilled" and "alienated from their work." Debate this
1. What arguments could be advanced both for and against the use of employee empowerment? 2. Assume you are a manager at Fairmont. What would you do to further empower employees? 3. Let us say that
1. Given the facts of this case, is it possible for Brenda and Martin to reach a satisfactory result? Explain. 2. How could an organization go about identifying and measuring the personal
Companies are finding candidates through searches of LinkedIn profiles. They also use LinkedIn and other social media to screen candidates. Discuss the advantages and disadvantages of using social
Explain how RJPs operate. Why do they appear to be an effective recruitment technique?
1. Identify five probable causes as to why young new hires are leaving the company. 2. What could be developed as this employer's brand to make it realistic and attractive to candidates?
Provide recommendations for proactive best practices and leading-edge sourcing approaches.
1. How does automating the employee referral process encourage referrals? 2. What do you think some of the drawbacks of getting referrals from social network sites might be?
In groups, describe to each other the steps in the selection process that you experienced in a recent job search. Compare these experiences and discuss the reasons why there would be differences.
What is meant by the term criterion as it is used in personnel selection? Give some examples of criteria used for jobs with which you are familiar.
Compare briefly the major types of employment interviews described in this chapter. Which type would you prefer to conduct? Why?
1. What do you think are the primary advantages and disadvantages of "virtual tryouts"? 2. Do you think there would be any employment equity concerns regarding this system? 3. Do you think virtual
1. Do you see any problems with the way the company's testing program is being managed? Discuss. 2. Suggest how the program might be modified. 3. The union is fighting to eliminate the testing. On
1. Do you think the selection system used by CSIS is valid? Using your knowledge of validity, rate each step in this process. 2. One reason CSIS went public was to increase the representation of
You have been asked by a colleague to teach her how to use Excel. How would you conduct a needs analysis to determine her current knowledge and skill level?
Indicate what training methods you would use for each of the following jobs. Explain your choices. a. File clerk b. Computer operator c. Automobile service station attendant d. Pizza maker e. Nurse's
Compare computer-based instruction and e-learning to the lecture method with regard to the way the two methods involve the different psychological principles of learning.
1. Compare the Chateau Whistler's orientation program to the list of activities presented in Highlights in HRM 7.7. Would you add anything? 2. The hospitality sector has high turnover rates among
1. Describe the advantages of the approach used to identify performance gaps. 2. Why would managers resist or support this approach? 3. Describe methods that you would use to evaluate the
1. Using the checklist in Highlights in HRM 7.7, compare the requirements for an orientation program to Capital Power's Strong Start program. What are the differences? 2. Capital Power has evaluated
Eighty percent of Canadian organizations have performance appraisal systems. List some reasons why; 20 percent would not choose to implement one.
1. What are the advantages and limitations of this kind of performance feedback? 2. Who would you choose as mentors in your current job and why? 3. What questions would you ask them?
1. Why do nonprofit organizations such as the San Diego Zoological Society need an appraisal system if their goal is not to maximize their profits? 2. What do you think are the pros and cons of using
1. Identify four probable causes for the lack of uniformity in the application of performance management practices. 2. What are your top three recommendations to ensure effective management of
Nurses at Adelphi Hospital, located in British Columbia, have been quitting their jobs for more lucrative deals in the United States. The hospital's administration would like to pursue a coherent
Discuss how factors internal to the organization may affect compensation levels and the wage mix.
What are pay grades and pay ranges? In a step-by-step manner, discuss how an organization's wage structure is determined.
The Pay Equity Commission proposes three methods to make pay equity comparisons: • The job-to-job comparison method • The proportional value comparison method • The proxy comparison
1. What factors should Amelia consider when setting the wage for the purchasing agent position? What resources are available for them to consult when establishing this wage? 2. Are there any
1. What type of job evaluation did Canada Post use? 2. What are the advantages and limitations of this system? 3. If you were asked to review both the questionnaire and the process used to obtain the
Individual level performance pay systems have been heavily criticized by scholars and other experts. Using merit pay as an example, discuss the pros and cons of individual performance pay systems.
Assume you are a consultant for a small fast-food retail outlet. What would be your suggestions for key steps in designing a successful incentive plan? Discuss a few recommendations you would suggest
CEO pay has been heavily criticized in North America, especially in the United States. Discuss both reasons for and reasons against high executive pay.
Many students are attracted to companies that promote themselves as "green" or environmentally friendly. What kinds of incentives could a "green" company offer to its employees?
Because of competitive forces within your industry, you have decided to implement a profit-sharing plan for your employees. Discuss the advantages of profit sharing and identify specific
What are some of the advantages and disadvantages of ESOPs?
1. Are CEOs and key executives worth the large pay packages they receive? Explain. 2. Do you think that executives in the broader public sector, such as hospital executives, should receive such large
1. Do the results from the survey illustrate typical complaints about teams and specifically about team incentive rewards? Explain. 2. If appropriate, what changes would you recommend to improve the
Assume that you have been hired as the human resources manager of a small computer software firm with 180 employees. The CEO has asked you to design a strategic benefits plan for the firm. Using the
Benefits account for a significant percentage of payroll costs for organizations. Name three ways in which you, as an employer, would try to reduce the costs of benefits.
As was mentioned in the opening of this chapter, many employees do not know details of the benefits they receive. Discuss how you would go about designing and implementing a communications plan to
Many organizations are introducing flexible benefit plans. Why? What are the advantages and disadvantages?
1. Do managers like Janis Blancero face a more complicated decision when evaluating the personal requests of employees versus evaluating employees' individual work performance? Explain. 2. (a) Should
Ergonomics-related injuries now account for over 40 percent of lost-time injuries in the province of Ontario. Prepare a list of the most common types of ergonomics-related injuries, and then make

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