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business
human resource management

Questions and Answers of Human Resource Management

Large food services and distribution firm Sysco had to revise its HR management. Review this case and identify how the changes at Sysco modified HR's importance. (For the case, go to
This case describes HR's role in the culture of three different companies. HR's contribution to organizational success in each case can be identified and further researched. (For the case, go to
Discuss how globalization has changed jobs in an organization where you have worked. What are some HR responses to those changes?
As the HR Director of a U.S.-based company that is looking at global opportunities in China, you have been asked by the company president to prepare an outline for an HR strategic plan as part of the
This case illustrates how turnover in a company was dealt with by surveying current and former employees to develop better HR strategies. (For the case, go to www.cengage.com/management/mathis or
This case identifies problems associated with HR planning and recruiting in a tight labor market. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)
This case highlights the challenges of employee retention during stressful and unpredictable times when Xerox was undergoing a significant shift in its strategic focus. (For the case, go to
HR analytics at four different organizations helped solve several problems, and this case shows how analytics can be used. (For the case, go to www.cengage.com/management/mathis or visit the
Discuss some of the protected characteristics covered by equal employment opportunity laws and why they are important in today's employment setting.
You recently learned that two of your key female employees will be taking maternity leave around the same time. What procedures or rules do you need to be aware of based on the Pregnancy
Give an example of sexual harassment you may have witnessed or heard about. If you had been the HR manager, how would you have handled the situation?
When a UPS employee's pregnancy was discovered, her manager placed her on unpaid leave. She pursued a complaint in federal court that UPS violated the requirements of the Pregnancy Discrimination Act
This case discusses how labor laws in China provide limited protection for workers, raising ethical concerns when U.S. companies do business with firms located there. (For the case, go to
This case illustrates the problems that can be associated with the use of employment tests that have not been validated. (For the case, go to www.cengage.com/management/mathis or visit the instructor
This case shows the problems Mitsubishi had with sexual harassment in the United States. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss
This case shows how companies must deal with employees from many cultures and religions. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. What is
You have recently assumed the role of Human Resource Manager in your company. In reviewing the company records, you note that the job descriptions were last updated five years ago. The company's
Unilever granted flexible work arrangements to 100,000 employees. Overall, the results have been positive. 1. Based on Unilever's Agile Working program, what else can human resource professionals do
This case shows how a health care organization uses flexible work arrangements to provide care for patients, as well as to attract and keep employees. (For the case, go to
This case illustrates how incomplete job analysis and job descriptions create both managerial and employee problems.(For the case, go to www.cengage.com/management/mathis or visit the instructor
This case describes how a printing firm had to increase productivity and redesign jobs.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss why
This case illustrates flexible scheduling at Best Buy.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how a ROWE-type program would fit
Your company has reaped the benefits of having long-term, tenured employees, but many of them are now approaching retirement. It is anticipated that approximately 20% of the company's workforce will
This case describes one firm's approach to improving employee retention. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) Discuss how the culture of
This case describes what a large consulting company does to help retain a virtual workforce.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1.
This case discusses how Alegent, a large nonprofit health care system, improved employee retention and reduced turnover.(For the case, go to www.cengage.com/management/mathis or visit the instructor
What labor markets should be considered when recruiting to fill an opening for a housekeeping staff at a local hospital? What labor markets should be considered for staffing the chief surgeon for the
Discuss ways a regional bank could effectively use the Internet to recruit bank tellers.
Describe how a local firm might be able to utilize college/university interns to generate future applicants for anticipated job openings within the next one to two years.
Your small home health care service company of about 50 workers has traditionally recruited employees using newspaper print advertisements. Applications have been decreasing from these ads, so you
Staffing up for the holiday season is typically limited to a few months out of the year; thus, it is highly competitive as many retailers compete for the same talent. Tapping into databases of
This case shows that to be able to define workers as independent contractors, an organization must meet several legal requirements that distinguish independent contractors from employees. (For the
This case highlights how the car manufacturer utilized an extensive recruiting process to hire good employees at a facility located in Georgia. (For the case, go to www.cengage.com/management/mathis
This case shows how recruiting policies can work against successful recruiting when a tight labor market exists. (For the case, go to www.cengage.com/management/mathis or visit the instructor
This case highlights how a large car rental firm uses a range of recruiting approaches successfully. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
Develop a slate of six to eight behavioral interview questions to use for hiring a server for a restaurant. Review the job description on www.onetonline.org/ to identify essential job functions and
How would you conduct a complete background investigation on applicants for the job of school bus driver to minimize concerns about negligent hiring?
This case demonstrates the power of using data and statistical analysis to recruit high-quality workers who will perform well and stay with the company for a long time. (For the case, go to
This case investigates how Megan's Law, which specifies that all states must register all convicted sex offenders register so that residents are aware of their presence in a neighborhood, generates
This case shows how Hallmark and United Health Group use selection as part of their strategic approach to HR. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
This case demonstrates how using a test after a pool of candidates has already been interviewed can present some difficulties. (For the case, go to www.cengage.com/management/mathis or visit the
Identify training needs for a group of entry-level workers in a fast food restaurant.
Create a briefing for division managers showing the advantages and disadvantages of using MOOCs. Use websites, including www.td.org, www.coursera.org, and www.mooc-list.com.
Because of rapid growth of your technology company, the executive team has asked HR to develop an internal training program. The purpose of the program is to help employees recently promoted to
This case illustrates the process of performance support that employees use to improve their job performance. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
This case illustrates the increased role training is playing in large U.S. hotel chains. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss
This case shows the frustration that often accompanies the first day at work, and why orientation is important in reducing turnover. (For the case, go to www.cengage.com/management/mathis or visit
This case outlines orientation efforts of Sun Microsystems, El Paso Corporation, and Zimmerman Advertising. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
This case describes the Leadership Academy Walmart runs to train its managers.1. What are the pros and cons of rotating participants from in-class training back to the worksite every two weeks? What
This case demonstrates how a health care company utilized talent to better manage the development of employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor
This case shows how one company in the oil industry started a succession planning program. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss
This case illustrates a serious concern some employers have about developing employees only to have them leave. (For the case, go to www.cengage.com/management/mathis or visit the instructor
As the new HR Director of a company in the behavioral health industry, you have the responsibility to develop a performance management system. You need to present a business case to senior executives
This case describes the stack rankings system that Microsoft used for several years before dropping it.1. What is your overall opinion of the stack ranking system? Do you think this approach serves a
This case provides an example of how a performance-oriented culture can be established to facilitate the performance management process. 1. Would you find working at Netflix exciting or frightening?
This case identifies how performance management systems might be redesigned. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. Discuss how this
The case outlines what was done at Jewelers Mutual Insurance in allowing employees to have a say in performance management. (For the case, go to www.cengage.com/management/mathis or visit the
This case identifies the consequences of giving appraisal ratings that may not be accurate.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. How
Think of an organization where you have worked. What were its compensation policies, and how were they communicated to employees?
Congratulations! You have recently been promoted and are the company's new Human Resources Manager! You have offices in several countries, so how would you evaluate different compensation packages
Recently, larger companies have been in the news because of violations of overtime regulations. How should your Human Resources department protect itself from these devastating claims? Brainstorm
You are the HR Director for an insurance company with regional offices in several states. For each office, you want to be sure that the administrative assistants reporting to the regional manager are
United Grinding Technologies needed a compensation plan for all of its employees. Because benchmark jobs were not readily available, HR created job descriptions and matched them to jobs with BLS and
This case identifies how the Fair Labor Standards Act might need to be reformed because of restrictions caused by workweek definitions. (For the case, go to www.cengage.com/management/mathis or visit
This case identifies how performance management systems might be redesigned. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.) 1. How do the JC Penney
This case discusses the concerns associated with having a formal base pay system, and communication issues that occur. (For the case, go to www.cengage.com/management/mathis or visit the instructor
This case discusses how a hospital uses pay for performance to improve employee productivity. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1.
What are some key performance indicators that are used by organizations in which you have been employed? How did managers explain the importance of these KPIs, and were any rewards tied to them?
Recent research has shown an inverse relationship between CEO pay and corporate performance. Read the article "The Highest- Paid CEOs Are the Worst Performers, New Study Says" at
This case discusses incentives paid to government workers who had been disciplined or failed to support their agency's mission and values. The case focuses on the scandal involving delayed medical
This case deals with CEO pay for a newly hiredexecutiveat Best Buy.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Was Joly overpaid?2. What
Both positive and negative issues associated with the use of an incentive plan are discussed in this case. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
This case discusses incentive plans that stimulate employee interest and motivate them to perform well. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
This case shows how a large firm uses recognitionand awards.(For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Based on the Sodexo example, discuss
Your company now has more than 60 employees. The controller has been handling all of the HR functions, including administration of the company's benefits. You are considering outsourcing the benefit
This case discusses a company's communication with its employees about benefits. 1. How would you evaluate The Limited's approach for communicating information about benefits to its employees? What
This case investigates how a number of companies offer creative benefits to employees to enhance their work engagement and job performance. (For the case, go to www.cengage.com/management/mathis or
This case explores how FedEx provides benefits to its employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Why is having multiple
This case describes the problems that can occur when trying to coordinate time-off leaves for employees. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
This case explores how KPMG Canada updated its benefit program by involving employees in the design process. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion
What can first-line supervisors do to help control workers' compensation costs, and how might they be rewarded for doing so?
This case considers the safety culture at a construction firm.1. What could be done to increase front-line workers' reports of violations? Why might they be reluctant to report violations they
This case explores the positive individual and organizational benefits of wellness programs. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. What
This case explores the different challenges associated with managing data security. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. How would you
This case concerns warning signs of possible alcohol use and the consequences at work. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1.What
This case provides information on the success of safety and health efforts in the workplace. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1.
Identify how overreliance on the employment-at-will doctrine can create problems for supervisors and employees. What are the ramifications if companies default to EAW rather than dealing directly
Discuss the impact on an individual employee and work unit if organizational justice is not honored by managers. Recall any past work experience you may have in which a supervisor "played favorites."
This case discusses the stringent non compete clause that must be signed by every Jimmy John's employee. 1. Based on your understanding of this case, what possible reasons could Jimmy John's
This case describes the problem facing a new department supervisor when HR policies and discipline have been handled poorly in the past. (For the case, go to www.cengage.com/management/mathis or
Suppose a coworker just brought you a union leaflet urging employees to sign an authorization card. What questions would you ask of the union supporter? What may happen from this point on?
As the HR manager, you have heard rumors about potential efforts to unionize your warehouse employees. Use the Employment Law Information Network (www.elinfonet.com/human-resources/Union-Avoidance)
Several states have limited public-sector union power. What are some reasons for law maker staking this stand? What are the advantages and disadvantages of workers in the public sector belonging to
There has been some discussion among the employees in your company's insurance claims processing unit about forming a union. Company management has asked you to research existing labor agreements in
The case involves the decision of Volkswagen Motors employees to reject unionization.1. Under what circumstances might a company side with a union in its attempt to organize employees? How would you,
The case deals with labor disputes in a unionized hospital. (For the case, go to www.cengage.com/management/mathis or visit the instructor companion website.)1. Discuss the hospital administrator's
Name a company you hope to work for someday. What is its track record in terms of corporate social responsibility and sustainability? Are these factors important to you? Why or why not?
Do cost-containment pressures work against the effective management of people? Why or why not?
Why is it often difficult for a firm to match its strategy to HR deliverables?
What steps does the firm need to take to implement its strategy and measure the results?

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