Question: 1. Do you agree with how Steve Jobs handled the criticism of the performance of the iPhone 4 when it first became known that customers

1. Do you agree with how Steve Jobs handled the criticism of the performance of the iPhone 4 when it first became known that customers were having problems with the device? How should he have handled the situation?
2. Which stage of the operations management process is the most likely source of the problem?
3. Which type of control – feedforward, concurrent, or feedback control – would be most beneficial to fix the problem with the iPhone 4?

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