Entrepreneurial Small Business 4th Edition Jerome Katz, Richard Green - Solutions

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Would there be any vicarious learning on this job? Why or why not?
To what extent would you be motivated by self-control on this job? Why?
What would be your level of self-efficacy on this job? Why would your self-efficacy be at this level? Should your manager take steps to boost your self-efficacy? If not, why not? If so, what would these steps be?
1. Either individually or in a group, think about the ethical implications of closing linking pay to performance. 2. Under what conditions might contingent pay be most stressful, and what steps can managers take to try to help their subordinates perform effectively and not experience excessive
Discuss the extent to which you believe that you have a motivation problem in your stores.
Given what you have learned in this chapter, design a plan to increase the motivation of clerks to provide prompts service to customers even when they are not being watched by a partner.
Design a plan to increase the motivation of spotters to remove as many stains as possible even when they are not being watched by a partner.
Design a plan to increase the motivation of pressers to do a top-notch job on all clothes they press, no matter how difficult.
1. What are the motivational implications of organizations having reserved parking for certain members? 2. What are the pros and cons of reserved parking from an expectancy theory perspective? 3. What are the pros and cons of reserved parking from an equity theory perspective? 4. Why do you think
1. What are the three signs Pat Lencioni uses to identify a miserable job, and how do they reduce productivity? 2. When the three signs of a miserable job are present, which of the needs identified by Maslow are not being met? 3. How can managers help motivate employees by addressing the three
Describe the steps managers can take to increase their power and ability to be effective leaders.
Think of specific situations in which it might be especially important for a manager to engage in consideration and initiating structure.
Discuss why managers might want to change the behaviors they engage in, given their situation, their subordinates, and the nature of the work being done. Do you think managers are able to readily change their leadership behaviors? Why or why not?
Discuss why substitutes for leadership can contribute to organizational effectiveness.
Describe what transformational leadership is and explain how managers can engage in it.
Imagine that you are working in an organization in an entry level position upon graduation and have come up with what you think is a great idea for improving a critical process in the organization that relates to your job. In what ways might your supervisor encourage you to implement your idea? How
Interview a manager to find out how the three situational characteristics that Fiedler identified affect his or her ability to provide leadership.
Find a company that has dramatically turned around its fortunes and improved its performance. Determine whether a transformational manager was behind the turnaround and, if one was, what this manager did.
What sources of power did this leader have? Did the leader have enough power to influence his or her followers?
What kinds of behaviors did this leader engage in? Were they appropriate for the situation? Why or why not?
From what you know, do you think this leader was a task-oriented leader or a relationship-oriented leader? How favorable was this leader’s situation for leading?
What steps did this leader take to motivate his or her followers? Were these steps appropriate or inappropriate? Why?
What signs, if any, did this leader show of being a transformational leader?
1. Either alone or in a group, think about the ethical implications of the use of coercive power. 2. To what extent do managers and organizations have an ethical obligation to put limits on the extent to which coercive power is exercised?
Analyze the sources of power that Caruso has available to her to influence the decorators. What advice can you give her to either increase her power base or use her existing power more effectively?
Given what you have learned in this chapter (for example, from the behavior model and path-goal theory), does Caruso seem to be performing appropriate leader behaviors in this situation? What advice can you give her about the kinds of behaviors she should perform?
What steps would you advise Caruso to take to increase the decorator’s motivation to deliver high quality customer service?
Would you advise Caruso to try to engage in transformational leadership in this situation? If not, why? If so, what steps would you advise her to take.
1. How would you characterize Peter Löscher’s personal leadership style? 2. What kinds of power does Löscher possess? 3. What traits do you think he is likely to be high on? 4. In what ways has Loscher engaged in transformational leadership at Siemens?
1. Are Google co-founders Brin and Page servant leaders? How about Larry Brilliant? 2. What would you say is the biggest source of Larry Brilliant’s power as a leader 3. How does google.org illustrate empowerment at Google?
Why do all organizations need to rely on groups and teams to achieve their goals and gain a competitive advantage?
What kinds of employees would prefer to work in a virtual team? What kinds of employees would prefer to work in a team that meets face-to-face?
Think about a group that you are a member of, and describe the stage of development that your group is currently in. Does the development of this group seem to be following the forming-storming-norming-performing-adjourning stages described in the chapter?
Discuss the reasons why too much conformity can hurt groups and their organizations.
Why do some groups have very low levels of cohesiveness?
Imagine that you are the manager of a hotel. What steps will you take to reduce social loafing by members of the cleaning staff who are responsible for keeping all common areas and guest rooms spotless?
Interview one or more managers in your community to identify the types of groups and teams that the organization uses to achieve its goals. What challenges do these groups and teams face?
What type of group was this?
Were group members motivated to achieve group goals? Why or why not?
How large was the group and what group roles did members play?
What were the group’s norms? How much conformity and deviance existed in the group?
How cohesive was the group? Why do you think the group’s cohesiveness was at this level? What consequences did this level of group cohesiveness have for the group and its members?
Was social loafing a problem in this group? Why or why not?
What could the group’s leader or manager have done differently to increase group effectiveness?
What could group members have done differently to increase group effectiveness?
1. Either individually or in a group, think about the ethical implications of social loafing in a self-managed team. 2. Do managers have an ethical obligation to step in when they are aware of social loafing in a self-managed team? Why or why not? Do other team members have an obligation to try to
Indicate who should be on this important cross-functional team and why.
Describe the goals the team should be trying to achieve.
Describe the different roles that will need to be performed on this team.
Describe the steps you will take to help ensure that the team has a good balance between conformity and deviance and a moderate level of cohesiveness.
1. In what ways can a company’s board of directors enhance performance, responsiveness to customers, and innovation? 2. Why did HP add five new members to its board of directors? 3. What role does Lane play as Chairman of the Board? 4. Do you think social loafing is a potential problem on boards
1. What does it mean at Pike Place Fish to be world famous? 2. What roles do teams play in Pike Place Fish’s quest to be world famous? Why does it take new employees time, in some cases three months, to become effective team members? 3. How does Pike Place Fish create the context for workers to
Discuss why it is important for human resources management systems to be in sync with an organization's strategy and goals and with each other.
Discuss why training and development are ongoing activities for all organizations.
Describe the type of development activities that you think middle managers are most in need of.
Evaluate the pros and cons of 360-degree performance appraisals and feedback. Would you like your performance to be appraised in this manner? Why or why not?
Discuss why two restaurants in the same community might have different pay levels.
Interview a manager in a local organization to determine how that organization recruits and selects employees.
How are people recruited and selected for this job? Are the recruitment and selection procedures that the organization uses effective or ineffective? Why?
What training and development do people who hold this job receive? Is it appropriate? Why or why not?
How is performance of this job appraised? Does performance feedback contribute to motivation and high performance on this job?
What levels of pay and benefits are provided for this job? Are these levels of pay and benefits appropriate? Why or why not?
1. Either individually or in a group, think about the ethical implications of managers becoming friendly with subordinates. 2. Do you think that managers should feel free to socialize and become good friends with their subordinates outside of the workplace, if they desire? Why or why not?
Describe the steps you will take to recruit and select (a) the engineers, (b) the clerical/secretarial workers, and (c) the MBAs.
Describe the training and development that the engineers, the clerical/secretarial workers, and the MBAs will receive.
Describe how you will appraise the performance of each group of employees and how you will provide feedback.
Describe the pay level and pay structure of your consulting firm.
1. What challenges have managers at some technology companies faced in terms of managing human resources? 2. How do managers at some technology companies recruit experienced hires? 3. Why are some companies that invest resources in recruiting and training potentially vulnerable to having their
1. What challenges do human resource managers face when mixing three different generations in the workplace? 2. What accounts for the fact that at Randstad the youngest generation works better with the oldest generation rather than people in the middle? 3. Could this mixing of generations work in
What is the relationship between information systems and competitive advantage?
Which medium (or media) do you think would be appropriate for each of the following kinds of messages a subordinate could receive from his or her boss: (a) A raise. (b) Not receiving a promotion. (c) An error in a report prepared by a subordinate. (d) Additional job responsibilities. (e) The
Because of the growth of high-powered, low-cost computing, wireless communications and technologies such as videoconferencing, many managers soon may not need to come into the office to do their jobs. They will be able to work at home. What are the pros and cons of such an arrangement?
Many companies have reported that it is difficult to implement advanced management information and decision support systems. Why do you think that this is so? How might the roadblocks to implementation be removed?
Why is face-to-face communication between managers still important in an organization?
Why was your communication ineffective in this incident?
Describe any filtering or information distortion that occurred.
How could you have handled this situation differently so that communication would have been effective?
1. Either by yourself or in a group, explore the ethics of using an IT for personal uses at work. Should employees have some rights to use these resources? When does their behavior become unethical? 2. Some companies keep track of the way their employees use IT and the Internet. Is it ethical for
What problems do you think you may encounter in convincing accountants to use the new information technology?
Discuss how you might make it easy for accountants to learn to use the new technology.
1. In what ways can telepresence help increase a company’s efficiency and effectiveness— for example, efficiency or customer responsiveness? 2. What are the possible drawbacks or dangers to using telepresence devices for effective communication? 3. In what ways might using IT, rather than
1. Why does Susan Fitter emphasize the receiver’s role in face-to-face communication? 2. What does Susan Fitter’s advice illustrate about the richness of various media? 3. Why does a communication expert like Susan Fitter instruct people in how to shake hands?
Ask a manager how quality, efficiency, and responsiveness to customers are defined and measured in his or her organization.
Go to a local store, restaurant, or supermarket, and list the ways in which you think the organization is being responsive or unresponsive to the needs of customers. How could this business’s responsiveness to customers be improved?
What is efficiency, and what are some of the techniques that managers can use to increase it?
Why is it important for managers to pay close attention to their organization’s production system if they wish to be responsive to their customers?
“Total customer service is the goal toward which most organizations should strive.” To what degree is this statement correct?
What is the output of the organization?
Describe production system that the organization uses to produce this output.
What product attributes do customers of the organization desire?
Does its production system allow the organization to deliver the desired product attributes?
Try to identify improvements that might be made to the organization’s production system to boost the organization’s responsiveness to customers, quality, and efficiency.
1. Either by yourself or in a group, discuss how to think through the ethical implications of using a operations management technique to improve organizational performance. 2. What criteria would you use to decide what kind of technique is ethical to adopt and/or how far to push employees to raise
Identify the product attributes that a typical sandwich shop customer most.
In what ways do you think you will be able to improve on the operations and processes of existing sandwich shops and achieve a competitive advantage through better (a) product quality, (b) efficiency, or (c) responsiveness to customers?
1. What kinds of techniques discussed in the chapter can help these managers to increase efficiency?2. In what ways can these managers go about developing a program to increase?3. What critical lessons can these managers learn from operations management?
1. Why is it so important that Home Depot improve its operating systems? 2. In what ways can updating its IT help Home depot improve its (a) responsiveness to customers, (b) quality, and (c) efficiency? 3. What is the most effective way in which a home improvement company such as Home Depot or
1. What downside do you think workers experienced after Taylor helped Ford introduce job specialization in his factory? Think of an example from the video. 2. How does a moving assembly line fit into the beliefs of a Theory X manager, a designation given to Henry Ford? 3. How did Taylor recommend
1. Why is it more important than ever to know how to conduct a job search? 2. Why is networking considered so important in an effective job search? 3. Why should a job search begin with a look at yourself and your interests and goals?
What do you think Chris Perkett means when she mentions that “I wasn't ready to hire employees because there's so much involved with doing that?” As a small business owner, what do you think is all involved in hiring that first employee to your firm?

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Entrepreneurial Small Business 4th Edition Jerome Katz, Richard Green - Solutions

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