Concepts in Enterprise Resource Planning 4th edition Ellen Monk, Bret Wagner - Solutions

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1. What aspects of Beco’s benefits program are likely to appeal to Robert? Explain.2. In today’s work environment, what addition benefits might be more attractive to Robert? Explain.
In compensation terminology, what does “total rewards” mean?
What are the mandated or legally required benefits? Briefly describe each.
What are the basic categories of discretionary benefits? Describe each.
What items are included in the discretionary benefit of payment for time not worked?
Define each of the following: • Health maintenance organization: • Preferred provider organizations: • Point-of-service: • Exclusive provider organization: • Health savings accounts: • Flexible spending accounts:
There are numerous forms of retirement plans. Describe each of the following: • Defined benefit plan: • Defined contribution plan: • 401(k) plan: • Cash balance plan:
What has been the impact of smoking and the workplace?
Why should a firm attempt to identify stressful jobs?
Why should a firm be concerned with employee burnout?
What are the purposes of wellness programs?
Why might physical fitness programs be established in organizations?
What is the purpose of substance abuse free workplaces in organizations?
What are the steps for establishing a substance-abuse-free workplace?
1. What do you think is likely to be Manuel’s problem? Discuss. 2. How might use of an employee assistance program help in this situation?
1. Discuss Ms. Lincoln’s level of commitment to occupational safety. 2. Is there a necessary trade off between Landon’s need for low expenses and the workers’ need for safe working conditions? Explain.
What are the primary ways in which safety programs are designed? Discuss.
What is the purpose of job hazard analysis?
Why are companies concerned with repetitive stress injuries? What is carpal tunnel syndrome?
Define ergonomics. What is the purpose of ergonomics?
What effect does workplace and domestic violence have on an organization?
What are the topics included in virtually all labor agreements?
Define each of the following: • Closed shop: • Union shop: • Agency shop: • Maintenance of membership: • Checkoff of dues:
What is involved for both management and labor in ratifying the agreement?
What is involved in the administration of the labor agreement?
How is the collective bargaining process different in the public sector?
Define decertification. What are the steps in decertification?
What is the status of unions today?
1. Why does Angelica have the option of joining or not joining the union? 2. How are the other workers likely to react toward Angelica if she chooses not to join? Discuss.
1. Why did all the operators shut down their machines? 2. If you were Marcus, what would you do now? Explain.
What are the broad objectives that characterize the labor movement as a whole?
What are the primary reasons employees join labor unions?
What are organized labor’s strategies for a stronger movement?
Define the following terms: • Local union: • Craft union: • Industrial union: • National union:
What steps must a union take in establishing the collective bargaining relationship? Briefly describe each step.
What are the steps involved in the collective bargaining process?
Distinguish among mandatory, permissive, and prohibited bargaining issues.
What are the primary means by which breakdowns in negotiations may be overcome? Briefly describe each.
Define internal employee relations.
Define ombudsperson. Why might a firm want to use an ombudsperson?
Define alternative dispute resolution (ADR). Describe briefly.
Distinguish between demotions, transfers, and promotions.
Briefly describe the techniques available to determine the real reasons an individual decides to leave the organization.
Do you agree with Toni’s decision? Discuss.
1. Do you believe that the exit interviews were accurate? Explain your answer.2. What do you believe was the cause of the turnover problem?
What is meant by the term employment at will?
What is the difference between discipline and disciplinary action?
What are the steps to follow in the disciplinary action process?
Describe the following approaches to disciplinary action. • Hot stove rule: • Progressive disciplinary action: • Disciplinary action without punishment:
What are the problems associated with the administration of disciplinary action?
How does termination often differ among nonmanagerial/nonprofessional employees, executives, managers, and professionals?
Define downsizing. What are some problems associated with downsizing?
What is meant by the statement, “Conducting business globally exposes U.S. companies to an environment involving bribery that they are not exposed to in the United States”?
What is meant by the statement with reference to compensation for host-country nationals, “Organizations should think globally but act locally”?
What is the status of expatriate compensation in recent years?
What are factors to consider in global health and safety?
What is the difference between NAFTA and CAFTA?
1. What problems had Pat not anticipated when he took the assignment?2. How could the company have assisted Pat to reduce the difficulties that he confronted?3. Do you believe the situation that Pat confronted is typical of an American going to a foreign assignment? Discuss.
1. Do you believe that Sam’s family is adequately prepared for the move to Japan? Why or why not?2. Should the company’s orientation program have included training for Sam’s family? 3. Is repatriation orientation and training necessary for Sam’s family on their return to the United States?
Explain what is meant by the following quote: “Organizations must either globalize or they will die.”
How has global business evolved?
Define the following terms: • Exporting: • Licensing: • Franchising:
What are the various types of global staff members?
What are the approaches to global staffing?
What is the importance of e-learning in the global environment?
What difficulties do virtual teams have in the global environment?
Distinguish between a business function and a business process. Describe how a business process cuts across functional lines in an organization. How might a manager organize his or her staff in terms of business processes rather than functional departments? What benefits would there be with this
Assume your uncle raises bees for honey on his farm. You help him package the honey and sell it on the Internet. Reproduce Figure 1-1 for this small business example. Add a one-sentence description for each function as it relates to selling this artisan honey online.
Go to the Amazon Web site (www.amazon.com), and step through the process of buying an item without actually purchasing the item. Based on this experience, describe the flows of information between Marketing and Sales, Accounting and Finance, and Supply Chain Management at Amazon. How easy is it to
Using the Internet, research your state’s regulations for employing teenagers - such as minimum age of employment. Do the same for a neighboring state. Are the two state regulations the same? Why would it be important for Human Resources to communicate this information to a hiring department?
Think of the last time you bought a high-tech electronic item. How does the process of buying that item cut across the store’s various functional lines? What information from your receipt would need to be available to the business functions? Which business functions would need that information?
Moore’s Law is said to be more of a trend, rather than a representation of the actual number of transistors on a silicon chip. What is the current status of Moore’s Law? If it is not exactly holding true, what does this mean for the future of the computing industry?
What are the main characteristics of an ERP system? What are some newly developed features of ERP systems?
Much has been written in the news media about ERP systems, both in print and online. Using library resources or the Internet, report on one company’s positive experience with implementing an ERP system, and on another company’s disappointing experience.
Some of the examples shown in this chapter are from a traditional ERP system, SAP. Consider some smaller ERP systems. Look on the Internet at Business One by SAP, and an additional smaller system, such as Pronto software or Exact software. Compare two of the systems, and list the similarities
Visit CIO magazine’s Web site, www.cio.com, and conduct a search on ERP. Based on the search results, choose an example of an ERP implementation, and write a memo to your instructor describing the implementation. Discuss ways in which you think the company adopting the ERP system could have
Imagine that your uncle owns and operates a construction company. The company owns a number of very expensive pieces of machinery, such as backhoes, for building houses and apartment buildings. Up until now, your aunt has “taken care of the books” by keeping financial records by hand. However,
Assume you are Fitter Snacker’s new marketing manager, hired to clean up some of the company’s problems, as outlined in the beginning of this chapter. You just started this job, and you are getting to know your sales team and the company’s processes. Describe all the problems you observe
Assume you are the marketing manager for a large pet food company, such as Iams. You need to launch a new marketing campaign. What social media channels would you use for this campaign? How can CRM help your new strategy?
If Fitter installs an ERP system, how could they reorganize their sales division to be more efficient? Be specific about how you would rearrange divisions, or consolidate them.
Fitter’s current sales order accounting processes involves recording sales in each division and then periodically sending certain sales data to Accounting for invoicing and financial reporting. Complete sales order data are retained in each sales division for business analysis purposes. Assume
Continuing the Yummy Foods example, now assume that Fitter has an SAP ERP system installed. Each sales division records sales in the same way. Sales records exist in real time and are kept in the company’s common database. What steps will be needed to pull this company-wide analysis together? Do
Assume you are a new summer intern at Fitter Snacker, working directly under the CIO. Your first job is to write a memo describing the poor information flow between three functional areas in the company: Marketing and Sales, Accounting and Finance, and Supply Chain Management. Focus on the lack of
How does an ERP system like SAP simplify looking up customer numbers, setting a delivery date, and charging a unique price to a given customer? Include a discussion of master data.
What is document flow? Why is it important for auditors of a company?
A CIO of a major pharmaceutical company once stated that the reason the corporation used ERP systems could be summed up in one word: control. How does an ERP system give management control?
How can a business better serve its customers using the APO tool in SAP ERP?
In which industries is supply chain management important? In which industries is it not? Why, or why not?
Recall from Chapter 1 that a business process cuts across functional lines. When a customer orders a product, such as a custom-built car, the Supply Chain Management function must interact with other functional areas in a company to complete this order. List the functional areas involved in this
Create a two-column list, and in the first column, list Fitter’s flawed supply chain management process. In the second column, list the ways in which an ERP system could alleviate some of these problems.
Metrics are used to measure improvements in supply chain management. What are the benefits of tracking metrics? How often should they be calculated and recorded? Does it depend on the industry? Does it depend on the competitive environment? Why?
What are potential sources of risk in Fitter’s supply chain? How should Fitter prepare to minimize these risks? Research this topic on the Internet, and use examples to support your reasoning.
Compare customer relationship management and supply chain management. How are they similar? How are they different? In which functional areas do they have the most impact? In answering, consider the kinds of technologies used in each.
Outline the way an ERP system’s handling of transactions affects a company’s general ledger. List three specific SAP modules and how they cause changes to the general ledger.
This exercise tests your understanding of the information needed to trace a sale through a multistep ERP sales cycle: sales order, inventory sourcing, delivery, billing, and payment. Assume that an order has been placed with your company and entered into your ERP system. The following events then
Assume that you are the manager of Accounting at Fitter, which is privately owned by a family and headed by a board of directors. The board members are set to visit the company tomorrow morning and would like to see sales data for today, as an example of a typical day. Your boss calls you up and
The following exercise will test your understanding of Fitter's current credit-check system. In each situation, you are given background data and information about documents in the system.a. Given the information currently in the system, will credit be granted or denied for ABC Corporation's
Companies usually prepare annual division- and company-wide budgets that show projected monthly results, such as: sales cost of sales, inventory levels, cash on hand, and other key data. Such budgets are effective for planning and controlling operations if they are designed as “flexible”
Using the Internet, research the status of the government regulations in the United States concerning the requirements of companies publicly traded to adopt IFRS. The SEC Web site (www.sec.gov) is a good source of information on this topic. Report any updates to the requirements.
Review Fitter’s unintegrated production and purchasing procedures, described in Chapter 4. How would its current job-scheduling, production, and purchasing procedures result in variances from standard costs? Why would Fitter have trouble researching these costs at month’s end to adjust the

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Concepts in Enterprise Resource Planning 4th edition Ellen Monk, Bret Wagner - Solutions

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