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Human Resource Management 10th Edition Lloyd Byars, Leslie Rue - Solutions
What is an orientation kit?
Define the following: a. On-the- job training. b. Job rotation.
Outline five steps to follow in training a new employee to perform a job.
List and explain the four logical areas for evaluating training.
Why are most training programs not evaluated?
Which principles of learning are applied in college classrooms? Which ones are most appropriate for use in college classrooms?
Why are training programs one of the fi rst areas to be eliminated when an organization’s budget must be cut?
If you were asked to develop a training program for taxicab drivers, how would you do it? How would you evaluate the program?
Jack Smythe, branch manager for a large computer manufacturer, had been told by his marketing manager, Linda Sprague, that Otis Brown had just given two weeks’ notice. When Jack had interviewed Otis, he had been convinced of his tremendous potential in sales. Otis was bright and personable, an
The first-year training program for professional staff members of a large national accounting firm consists of classroom seminars and on-the-job training. The objectives of the training are to ensure that new staff members learn fundamental auditing concepts and procedures and develop technical,
Your class has recently been hired by McDonald’s to make recommendations for improving the orientation and training programs of employees in the company’s franchise operations. The key job activities in franchise operations are food preparation, order taking and dealing with customers, and
What is a management inventory? What is a succession plan?
Name three classifications for overall management development objectives, and give examples of each.
Describe the following on- the- job methods of management development: a. Understudy assignments. b. Coaching. c. Experience. d. Job rotation. e. Special projects. f. Committee assignments.
Describe the following methods of training: a. Lectures. b. Case studies. c. Role playing. d. In- basket technique. e. Business simulations. f. Adventure learning.
Outline the phases of organizational development.
Outline a system for evaluating a management development program for supervisors.
“It is impossible to evaluate the effectiveness of a supervisory development program.” Discuss.
“Management games are fun, but you don’t really learn anything from them.” Discuss.
Organizational development generally takes several years to produce any positive results. Describe some of the positive results that might accrue from such a program, thus making the waiting period worthwhile.
John Brown, 62 years old, has been at the State Bank for 40 years. For the past 20 years, he has worked in the bank’s investment department. During his first 15 years in the department, it was managed by Bill Adams. The department consisted of Bill, John, and two other employees. Bill made all
Sitting at his desk, Ray McGreevy considered the situation he faced. His small but prosperous real estate firm had tripled in size because of two simultaneous acquisitions. He now needed to develop a management team that could coordinate the three previously independent companies into one efficient
The On the Job example at the end of this chapter provides a brief description of many training methods used in management development. To understand those methods better, the class breaks into teams of two students each. Each team prepares a 10-minute presentation on the uses, advantages, and
Define career development and career planning.
Identify several myths managers often hold relating to career development.
Define the following categories: learners, stars, solid citizens, and deadwood.
Define the following categories: learners, stars, solid citizens, and deadwood. Discuss.
Name and briefly describe several methods an organization might use to rehabilitate inefficient plateauees.
What is a career lattice?
Distinguish between dual-career couples and dual- earner couples and identify some of the challenges these groups face.
What is outplacement, and how does it usually work?
What is the glass ceiling and what are the three most common practices that contribute to it?
What are the three major objectives of career development from the organization’s viewpoint?
What is the role of the individual employee in career development?
What are the four basic steps in implementing a career development program?
What are career pathing and career self- management?
Give some specific suggestions for helping managers become better career counselors.
Identify several myths employees often hold relating to career development and advancement.
Do you think career development can adversely affect organizational performance in that the process sometimes convinces the involved parties to change jobs?
Is the concept of career development realistic in today’s rapidly changing environment?
Discuss how career-related myths can inhibit career planning and growth.
Is it better to tell a person that he or she has reached a plateau in the organization or to allow the person to maintain hope of eventual promotion?
What advice would you offer today’s employees regarding the problems dual- employed couples and single-parent employees face?
John James had been an installer-repairer for the power company for almost six years. The work kept him outdoors most of the day, and he liked the job, the pay was good, and his coworkers were congenial. John had gone to work on this job right after high school graduation and had never considered
Pete Gettings, director of human resources for XYZ Company’s research and development laboratories, was relating a success from his State University recruiting trip to Derek Hills, XYZ’s manager of computer operations. “Derek,” Gettings said excitedly, “you know how you’ve had me
This quiz helps managers examine their knowledge of the career counseling function and discover those areas in which some skill building may be necessary. Rate your knowledge, skill, and confidence as a managerial career counselor by scoring yourself on a scale of 0 (low) to 10 (high) on each of
Look over the nine potential career-planning roles of managers listed in Table 10.1. Rank-order them in terms of which roles you think would best fit you (1 being the role you would fit best, 9 being the role you would fit least). After you have completed this ranking, complete the quiz in Exercise
Take either one of the online self-assessment tests discussed in the On the Job section at the end of this chapter (pp. 210– 211). The cost of either test will be $ 9.95. After you have finished the test and looked at your results, answer the following questions: 1. Were you surprised at which
Give at least three uses of performance appraisal information.
Describe the following methods used in performance appraisal: a. Management by objectives. b. Multi-rater assessment. c. Graphic rating scale. d. Behaviorally anchored rating scale (BARS). e. Critical-incident. f. Essay. g. Checklist. h. Forced-choice rating. i. Ranking methods. j. Work
Define the following types of performance appraisal errors: a. Leniency. b. Central tendency. c. Recency. d. Halo effect.
Outline some conditions associated with the success or failure of appraisal interviews.
How often do you think performance appraisals should be conducted?
What do you think about discussing salary raises and promotions during the performance appraisal interview?
What performance appraisal method do you believe would best apply to the evaluation of a college professor?
Was your last exam a performance appraisal? Use your last exam to discuss both the reasons for using performance appraisals and the limitations of such appraisals.
Bob Luck was hired to replace Alice Carter as administrative assistant in the admissions office of Claymore Community College. Before leaving, Alice had given a month’s notice to the director of admissions, hoping this would allow ample time to locate and train her replacement. Alice’s
Plant manager Paul Dorn wondered why his boss, Leonard Hech, had sent for him. He thought Leonard had been tough on him lately, and he was slightly uneasy at being asked to come to Leonard’s office at a time when such meetings were unusual. “Close the door and sit down, Paul,” invited
A large manufacturing company has been having difficulty with its performance evaluation system. All operating employees and clerical employees are evaluated semiannually by their supervisors. The form the organization has been using appears in Exhibit 11. A; it has been in use for 10 years. The
What are the two general factors relating to the question of fair pay?
Describe the pay satisfaction model. How does it determine pay satisfaction?
List eight preconditions that have been found to be desirable for establishing a successful pay-for-performance program.
What is job satisfaction? What are its major components?
Discuss the satisfaction–performance controversy.
XYZ Company has just decided to take all its 200 employees to Las Vegas for an expense-paid, three-day weekend to show its appreciation for their high level of performance this past year. What is your reaction to this idea?
Recently a manager was overheard making the following comment: “Most employees are never satisfied with their pay anyway, so why should we even try? I think we should pay as little as possible and just accept the fact that the employees won’t like it.” If you were this manager’s superior,
Do you think a very loyal employee is necessarily a good employee? Why or why not?
On Monday morning, April 28, George Smith was given the news that effective May 1 he would receive a raise of 6 percent. This raise came two months before his scheduled performance appraisal. His manager, Loretta Weeks, informed him that the basis for the raise was his performance over the past
About four months ago, Greg Holcomb was promoted to supervisor of the claims department for a large eastern insurance company. It is now time for all supervisors to make their annual salary increase recommendations. Greg doesn’t feel comfortable in making these recommendations, since he had been
Think of the most recent job you held or that you currently hold. This job could have been a summer, part-time, or full-time job. Which of the two situations described below better characterizes this job? A. Rewards (monetary and nonmonetary) were tied directly to one’s level of performance;
What are the basic arguments against the use of conventional base pay systems?
What are compensable factors? Subfactors? Degrees?
What are pay grades and ranges?
The basic theory behind wage and salary administration is to pay people commensurately for their contributions. What should an organization do if an employee’s contributions are not in line with those of others in the same type of job? For example, suppose the company accountant’s contributions
How do you think the Internet might impact the entire area of job evaluation?
Discuss your views on the argument that conventional job evaluations based on narrowly defined job descriptions and pay scales do not work well in today’s organizations.
Cloverdale Pecan Company is one of the country’s largest processors of pecans. Located in a medium-size southern town, it employs approximately 1,350 people. Although Cloverdale owns a few pecan orchards, the great majority of the nuts it processes are bought on the open market. The processing
Early in December, Roger Tomlin was called in for his annual salary review. Roger was a staff engineer for Zee Engineering Company, which he had been with for just over 10 years. In the past, Roger had usually received what he considered to be a fair pay raise. During this salary review his
A, evaluate the relative worth of these jobs using the job ranking method. You may find it helpful to prepare a 3” 5” card on each job and then arrange the cards accordingly to the rank you assign each job. Once you have completed your ranking, go to the library or on the Internet and find any
Why are many people furious about executive compensation?
Describe the most common types of organization wide incentive plans.
What are the benefits of an ESOP to employees? To the organization? To stockholders?
Describe an incentive plan based on commission.
What is a long-term performance plan?
Define each of the following stock option– related plans: stock-for-stock swaps, stock appreciation rights, phantom stock plans, restricted stock plans, premium-priced options, and performance-vesting options.
It has been said that incentive plans work only for a relatively short time. Do you agree or disagree? Why?
If you were able to choose the type of incentive pay system your company offered, would you choose an individual, a group, or an organization wide incentive plan? Why?
If you were president of Ford Motor Company and could design and implement any type of incentive plan, what general type would you recommend for top management? For middle management? For supervisory management? For production employees?
What do you think about the way executive compensation has escalated in recent years? Do you think it is usually justifiable? Why or why not?
Crystal Clear Pool Company builds and maintains swimming pools in a large midwestern city. Crystal Clear handles pool maintenance through a contractual arrangement with the owners of the pools. Although individualized maintenance plans are available at a premium, the basic contract calls for
Assume you have been hired as a consultant to a medium-size sales organization to help it structure an incentive system for its three basic categories of employees. The first category is the sales force, composed of 20 salespeople all working on a straight commission. The second category is
Go to the library and/or Internet and identify one company or organization that has implemented a successful suggestion system. Identify what you think are the reasons that this suggestion system has worked. Be prepared to report your findings to the class.
Discuss some of the insurance programs offered to employees by organizations.
Distinguish between medical savings accounts and Health Savings Accounts.
What is the flexible approach to benefits? List the advantages and disadvantages of flexible plans.
Why are many employees unaware of some of the benefits provided by their organization?
What types of injuries and illnesses are covered by workers’ compensation?
Describe the differences between defined-benefit pension plans and defined-contribution pension plans.
If an average production employee were given the option to have an additional $ 100 per month in salary or the equivalent of $ 200 per month in voluntary benefits, which do you think the employee would choose? Why? What are the implications of your answer for management?
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