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business
business communication essentials
Intercultural Business Communication 5th Edition Lillian H. Chaney, Jeanette S. Martin - Solutions
Identify three personal constructs you hold that differentiate you from most people of the macroculture in your country and explain how these personal constructs may confuse a negotiator who has a stereotype in his or her mind about your country’s culture.
Describe your strategy for negotiating with people whose culture believes that being very emotional in a negotiating setting is good, that it is not important to know facts or details, and that status is important.
How do conflicting interests affect negotiations?
Explain what is meant by personal constructs and how they affect the negotiation process.
Explain how media affect intercultural communication.Give examples of media-induced stereotypes.
Discuss differences in negotiating with people who are group oriented versus those who are individual oriented. Give examples of cultures that are group oriented and those that are individual oriented.
Stereotypes are how we learn about national culture.What are the advantages and limitations of stereotypes during negotiations?
How do relationship and substantive conflict affect negotiations?
How can the negotiation situation and environment affect the participants in the negotiation if it is held in the home country, the opponent’s country, or a neutral country?
Explain how gender can have an impact on successful negotiation. Identify cultures in which women are treated as equals at the negotiation table and cultures in which they are not.
What roles do interpreters and translators play in the negotiation process?
Explain how power and authority affect negotiations.
Why is the selection of the players for the situation so important?
Intercultural negotiations have many implications.Discuss how two of these implications would affect negotiations between a U.S. negotiation team and a Japanese negotiation team. Discuss how two of these implications would affect negotiations between a Japanese negotiation team and a Mexican
Which factors would you include in developing a negotiation model when negotiating with Canadians?
Regional free trade zones are becoming popular.What are the negative and positive aspects of such trade zones? How will they help or hinder global organizations?
What is the difference between compromise and integrative agreements?
How can you prepare for cultural shock in negotiations?
Are most negotiation conflicts culturally based?
Explain why following the saying, “When in Rome, do as the Romans do,” is appropriate to the negotiation process.
When analyzing a negotiation situation, what are the models to consider?
What are the steps in the negotiation process?
Give three reasons why global joint ventures and strategic alliances are increasing.
List some consumption taboos of people in various cultures.
What U.S. foods do people of other cultures find unusual? What foods of other cultures do people of the United States consider unusual?
How is knowledge of holidays and holy days helpful when conducting business with another culture?
Identify some rules for appropriate behavior in public places in the United States.
Describe how hiring/firing practices of the United States and Japan differ.
What guidelines for business dress should women observe in cultures other than their own?
Identify cultures in which business dress may be different from that worn in the United States.
In what countries is business dress similar to that worn in the United States?
What superstitions related to numbers are held by people of the United States and China?
Explain how women in business are treated differently in the United States and Mexico.
Explain differences in the use of humor in business in the United States and Germany.
How do you say “Good day” in French, German, and Spanish?
Give examples of how variations in the English language exist within regions of the United States.
Identify some verbal expressions used in the United States that when translated literally have little meaning and are confusing to persons for whom English is a second language.
Explain the difference in handshaking customs of U.S. and French citizens.
List some suggestions for proper behavior during air travel.
What are some guidelines for airline travel attire?
Identify some cultural taboos concerning giving flowers as gifts.
What are some cultural differences in gift-giving practices? What gifts are considered appropriate for a person from the United States to give to someone in another culture?
What are some guidelines for effective business gift giving in the United States?
What are some guidelines for tipping appropriately?How do tipping customs vary?
Explain the difference between the U.S. and Continental eating styles.
Identify some cultural differences in dining practices.
What are some advantages and disadvantages of using e-mail?
Explain the difference between the terms “flaming”and “shouting” in relation to netiquette.
Identify some guidelines for proper telephone etiquette.
How are gender and age related to position and status in the United States?
Explain class distinctions in the United States and India.
Describe cultural variations in business card exchange.
How do introductions vary between the United States and other cultures?
Explain the major differences between résumés of the United States and other cultures.
What items are currently included in résumés in the United States?
What are some guidelines for writing e-mail messages to international colleagues?
Which countries expect the reader “to read between the lines” for meaning?
Define a buffer and how it is used.
Explain why people from two cultures who speak the same language may have difficulty in communicating.
Explain the difference between lexical and syntactic errors.
To use international English, what cultural factors do you have to understand?
How does the tone and writing style of Japanese letters differ from those of the United States?
Explain how the format of business letters differs in U.S. correspondence and in Latin American countries.
Identify cultures that are comfortable with silence and those that are not. Discuss possible meanings of silence in various situations.
Explain how the use of color communicates nonverbal messages.
Discuss cultural differences in body language of people in the United States, Japan, China, Italy, Greece, and Latin America.
Identify cultures that are comfortable with bodily contact and those that avoid bodily contact. Give examples of appropriate and inappropriate bodily contact in the United States.
Give examples to show how olfactics is an important aspect of intercultural nonverbal communication.
Identify cultures that favor direct eye contact and those that avoid eye contact.
Discuss differences in space needs of persons in the United States, Japan, Greece, and Latin America.
Explain how attitudes toward time vary from culture to culture.
Discuss differences in paralanguage of people in various cultures.
Explain how thought patterns and problem solving differ in the United States and other cultures.
If thinking is universal, how does culture and language affect the way different groups of humans think?
Explain the difference between restricted and elaborated codes in the Bernstein hypothesis.
Explain what is meant by argot. Give examples from a culture with which you are familiar.
What does it mean to say two languages do not have vocabulary equivalence? What does it mean to say the same language does not have vocabulary equivalence?
Explain how ethnic groups in the United States participate in verbal dueling.
In what employee positions is knowledge of a foreign language more crucial for a company? Why?
Why is a bicultural/bilingual interpreter better than a monocultural/bilingual interpreter?
Give examples of conversation taboos in your home or group of friends.
The United States is a low-context country, and Japan is a high-context country. How would the Japanese react to a flamboyant U.S. salesperson?
Teenagers and other groups develop jargon and slang. Give examples of slang or jargon used by people with whom you associate.
Explain how language differentiates us as groups.
What types of reentry problems are often encountered by persons returning to the home culture?How can reentry shock be alleviated?
Explain how the Johari Window is related to cultural shock.
What types of financial adjustments may be associated with cultural shock?
How can social class and poverty/wealth extremes be sources of cultural shock for U.S. Americans in overseas assignments?
Identify positive coping skills that may be used to alleviate stress.
Identify types of cultural stress that may confront persons who are living abroad.
Identify and describe the approaches to intercultural training offered by multinational firms.
How can multinational firms alleviate cultural shock?
Identify and discuss the stages of cultural shock.
Explain what is meant by the term cultural shock.
Explain collectivism. Give examples of cultures that are primarily collectivistic.
Explain individualism. Give examples of cultures that are primarily individualistic.
What role does religion play in conducting business in the United States and Saudi Arabia?
How are attitudes toward ethics in the United States different from those in Latin America?
Explain the differences between work attitudes in the United States and other countries. Are your personal work attitudes typical of the U.S. culture or another culture?
How are attitudes toward women culturally different?In what countries are women and men treated equally in the workplace?
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