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business communication essentials
Intercultural Business Communication 5th Edition Lillian H. Chaney, Jeanette S. Martin - Solutions
Frank’s company was planning to enter the Mexican market and had sent him to meet with Juan, the manager of the firm with which they planned to establish a partnership. They agreed to meet for lunch at 2 p.m. at a restaurant in Mexico City. At 2:30, Frank, thinking he had misunderstood the time
Karl, his wife, and 5-year-old son were completing a three-year assignment in Brazil and were scheduled to return to the United States in a month. Karl would return to work at the home office in Chicago.What should Karl and his family do to lessen the shock of returning to their home culture?
Larry was sent to Japan to represent his company and wanted to make a good impression on his Japanese hosts. He immediately asked them to call him by his first name and told several humorous stories intended to break the ice. He brought along gifts containing his company’s logo and asked about
A mission of several U.S. businesspeople visited Taiwan. After meeting with the high-level officials of the Taiwanese firm, one of the U.S. people stated that although the U.S. firm members were received with courtesy and listened intently to comments, the U.S. group members unanimously agreed that
When Disney opened its $4.4 billion Euro Disneyland outside Paris, concerns over the park’s impact on French culture were expressed.To begin with, the French dedicate Sundays only to family outings. In addition, they are unaccustomed to snacking and eat promptly at 12:30, which creates
When Brandon Hunt was sent to Mexico to oversee a production facility for his company, he became concerned over what he perceived to be a lack of seriousness about work on the part of Mexican workers. Employees were frequently late for work, left early, or did not come in at all. When questioned,
A U.S. firm sent its senior-level manager, Laura Green, to negotiate a contract for a chain of fastfood restaurants in Saudi Arabia. What cultural attitudes and behaviors related to gender should she expect to encounter?
Ching Lee was transferred by his Asian firm to assume a managerial position in a large automobile production plant in the United States. In his first report to his supervisor, he expressed concern that U.S. workers were not giving him the proper respect. What behaviors by U.S.workers could have led
Intercultural business communication takes on many roles in the world. One that the United States is currently living in is the Iraq situation. Many U.S. businesses have signed contracts to provide services in Iraq to the Iraqi government or the U.S.military forces. The U.S. civilians who take
Because more and more firms are becoming multinational and must deal with a number of monetary systems, what is the feasibility of developing one monetary system (such as the euro in Europe) to do away with exchange rates?Do multinational firms have the capability to help bring about a world
Many of the former communist countries have changed their economic and political systems.Examples are the Russian Federation, the former Czechoslovakia, and the former East Germany. What cultural changes will be necessary in their educational system to have a smooth transition?
Many Korean children and children of other nationalities have been adopted by U.S. Americans.Generally, these children were reared in homes where the parents were not of the nationality of the adopted child. Sometimes after the children become adults, they return to their native country to learn
Education is offered to everyone in the United States; however, 25% of the people who enter school as five-year-olds never graduate from high school. In Japan, the high school graduation rate is 95%, and in Germany and the United Kingdom it is equally as high. However, in countries such as Mexico
It is commonly said that most countries’ industrial leaders do not have the mindset necessary to be successful in all the three industrial triads in the world (North American, Asian, and European). For example, some U.S. companies have pulled out of China. Explain how the different multinational
The United States has globalized faster than it has paid attention to mindsets that differ from the U.S. mindset. The world is connected by news satellites that have allowed the Iraq War to be viewed as it has unfolded—the world literally has watched the war happen. Explain how the world and
In 1979, the shah of Iran was admitted to the United States for medical reasons. The Iranians reacted by holding all the diplomatic personnel hostage in the embassy in Iran. The secretary of state was Henry Kissinger, and the president was Jimmy Carter. The United States took the position that the
The U.S. automotive manufacturers have complained about Japanese automotive imports and that the U.S. car firms are locked out of the Japanese market. The Japanese have countered that the U.S. firms have not done their homework;they offer cars that are too big or are not fuelefficient.Although U.S.
At a reception for a U.S. political candidate, the guests appear to be divided into groups. People in some groups are all African American, others are Latin American, and others are Asian. Explain the cultural phenomena that are operating at this political gathering.
Using the following Web site, find out in which agreements the United States, China, Mexico, Canada, or other major trading partners with the United States are involved: http://www.llrx.com/features/trade.htm
Prepare a list of books or journal articles related to international law.
Ask a professor of international law to address the class on variations in contracts in various cultures.
Interview students from another culture; ask them to identify at least one law in their own country that differs from that in the United States.
Secure forms for obtaining passports and visas for a country of your choice. How will you find out about nonwritten laws of this country before you travel there?
Bring to class a critical incident related to international law.
The following is a self-assessment exercise you may take; the interpretation of the results follows.
Underline unacceptable behavior in the following scenario: The ABC Corporation’s negotiating team has been invited to dine with the Mexican team at a Mexican restaurant. Some of the team members do not care for Mexican food. At the restaurant, Tom is uncomfortable and very hot, so before sitting
Be prepared to discuss the role that bargaining plays when negotiating with persons in different cultures.
From recent issues of the Wall Street Journal or your local newspaper, find an article related to negotiations between the United States and another country.Make a short oral report summarizing the article.
Consult a book on nonverbal communication, such as Roger E. Axtell’s Gestures: The do’s and taboos of body language around the world (1998), and prepare a one-page summary of the role that nonverbal communication plays when negotiating with persons in a South American country of your choice.
Consult a book on cultural etiquette, such as Martin and Chaney’s Global business etiquette(2006), and write a one-page summary on the role that gift giving plays when negotiating with the Japanese or Chinese.
Write a paragraph on the role that holidays and religion might play when negotiating in Saudi Arabia.
Prepare a list of possible problems U.S. businesswomen might encounter when negotiating with Arabs.
Review recent issues of a business journal or newsmagazine for an article related to international negotiation to be used as a basis for class discussion.
Select a book containing information on international negotiation, such as Jeanne M. Brett’s Negotiating globally (2007) or Roger E. Axtell’s The do’s and taboos of international trade (1994), and prepare a one-page summary of nonverbal aspects of negotiating with persons of a culture you
Prepare a negotiation profile for a person who will be negotiating with representatives of a manufacturing firm in Mexico. Include verbal and nonverbal dos and don’ts.
Invite three or four businesspersons with experience in international negotiation to serve as a panel to discuss “Negotiating with the Japanese”(or another culture of your choice).
Research superstitions of a country of your choice and make an oral report to the class.
Practice saying the following in French, German, and Spanish: “please,” “thank you,” “good-bye,”and “excuse me.”
Write a paragraph summarizing your experience in trying a food for the first time.
List some religious taboos associated with food consumption in a coculture of the United States or a culture of your choice.
Research appropriate business and social dress in one of the following countries: India, Israel, Thailand, or Saudi Arabia.
Research the gift-giving practices of one of the following countries and make a brief report to the class: Japan, Taiwan, Egypt, Argentina, or Germany.Include appropriate and inappropriate gifts and other related information, such as gift presentation and reciprocation.
Research the tipping practices of a European and an Asian country of your choice and make a comparison with tipping practices in the United States. Report your findings to the class.
Research the dining practices of such countries as Zimbabwe, Samoa, and Tanzania; write a one-page summary identifying major differences between dining practices in the United States and these countries.
Review back issues of the Wall Street Journal or a news magazine such as Time and make a copy of an article related to a cultural faux pas committed by either a person from the United States when traveling abroad or someone from another culture when visiting the United States. Share your
Role play to show how a business card is presented to someone from Japan.
Practice introducing your U.S. manager to each of the following:a. An Italian manager, John Giovanni, with a college degreeb. Chung Lo Wang, a manager from Chinac. Marco Comerlato Velasquez, a business associate from Brazild. Thomas Edward Peacock, a British associate who has been knighted
Have an international student write a letter for you in English but with their native language style, tone, and format. Compare the letter to the style, tone, and format of U.S. letters.
Read the following two faxes and determine the reader’s probable reaction. What choice of words could have been improved on? The first fax is from the U.S. corporate office to Taiwan;the second is from Taiwan to the U.S. corporate office.
Find the errors in Figure 7-4 and explain why these particular errors may have happened.
Write a letter in English to someone who speaks English as a second language following the international English guidelines.
Write a letter of application to accompany the résumé prepared in Activity 5.
Prepare a résumé to be sent to a multinational company applying for an overseas assignment in a country of your choice.
Search the want ads of the local newspaper; bring to class a job announcement of a position with a multinational corporation, a position involving overseas travel, or a position located in a foreign country.
Modify a bad-news letter so that it is effective for a reader who is Japanese, French, Spanish, or German.
Take a passage from a journal or textbook in another language and compare it, in terms of sentence and paragraph length, to a passage from a journal or textbook written in English.
Examine the Latin or Germanic roots of simple and difficult words in the English language.
Demonstrate the amount of eye contact considered appropriate in the United States, Japan, and the Middle East.
Demonstrate the amount of space considered acceptable when interacting with persons in Latin America, the United States, and Egypt.
Demonstrate a gesture (such as the “thumbs-up” or the U.S. “OK” sign) and ask class members to explain its meaning in a specific country.
Prepare a short skit to illustrate nonverbal communication blunders that a person from the United States might make in a country of your choice.
Write a paragraph describing an incident from your own experience involving oral and/or nonverbal miscommunication with someone from another culture. Suggest a plausible explanation for the miscommunication.
Because many books are translations from other languages, the Sapir–Whorf hypothesis states that these translations may not preserve the exact meaning as it was intended. This phrase paraphrased from the Bible, for example, has been translated numerous times: “It is easier for a camel to go
Review a journal article or a chapter in a book related to the use of interpreters. Prepare a onepage summary for submission to the instructor.
Write a paragraph about language problems you have encountered when communicating with students from other cultures. Include problems with tone, enunciation, pronunciation, slang, and so on.
List three conversation taboos in the United States and three taboos in one of the countries identified in Activity 1.
Quote a parable or proverb from one of the countries listed in Activity 1 and indicate how the parable or proverb characterizes some aspect of the culture.
Prepare a list of countries you have visited or countries in which you have worked. List one U.S. slang expression that has a negative meaning in each country listed.
Conduct a library search to determine what training films or materials are available for predeparture intercultural training of businesspersons.
You are reviewing applications of persons in your firm who have expressed an interest in an overseas assignment. List the special qualifications you would look for in deciding which three to interview.
After a year in Kenya, you are being returned to your U.S. office. List the types of reentry shock you would expect to experience.
Assume that you have just been made manager of your company’s plants in Egypt. Prepare a list of the types of cultural shock you would expect to encounter.
For persons who have traveled or lived in a foreign country for a time, discuss the degree of reentry shock experienced upon returning to the home country in the following areas:a. Reestablishing friendshipsb. Readjusting to lifestylec. Readjusting to jobd. Changes in social lifee. Changes in
Prepare a list of words (other than those mentioned in the chapter) that have different meanings in other areas of the United States or in other Englishspeaking countries.
Prepare a list of women in your state who have achieved high-ranking positions in either government or business. List the special qualifications these women possess that make them qualified for their positions. Prepare a similar list of women in high-ranking positions in another country of your
Ask a professor or student from another culture to speak to the class on attitudes toward women in his or her culture.
Clip an article from the local newspaper related to ethics in business; summarize the article for class members.
Ask one person from each of the groups listed in this question: “What is your attitude toward work?”Report their responses to the class.a. blue-collar workerb. business professionalc. educatord. high school studente. college student
List at least two countries that practice the following family systems: polygyny, polyandry, monogamy, and serial monogamy.
Prepare a list of countries with patriarchal family systems and those with matriarchal family systems to better understand the role of women in various cultures.
Research the marriage and family system of a country of your choice. In a one-page written summary, make comparisons with the family lifestyle in the United States.
Research the economic system of a country you would like to visit. Prepare a one-page summary for class discussion and submission to the instructor.
Interview an Asian or a Latin American student to learn about the educational system in his or her country and the relationship between educational training and positions in business and society. Be prepared to share your findings with the class.
Analyze a multinational corporation’s annual report and determine where it is producing and selling goods and what the profit margins of those goods are compared to other multinational firms.
Write a one-page proposal for improving relationships between U.S. students and students from other cultures in your school.
Interview a foreign student on roles of women and children in his or her culture. In a report to the class, make comparisons between these roles and those in the United States.
Invite a member of the business community who conducts business globally to address problems encountered when dealing with representatives of other cultures whose form of management(ethnocentric, polycentric, geocentric, or regiocentric)may be different from that in the United States.
Ask a member of the class who is from another culture to discuss how cultural norms and rules in his or her culture differ from those in the United States.
Clip a story from the local newspaper that is related to some aspect of intercultural communication, such as problems encountered by persons of other cultures in the acculturation process or problems between subgroups; give a short report to the class.
Which act prohibits a corporation or an individual from circumventing the Arms Export Control Act of 1968?
Why is legal counsel important when doing business in a foreign country?
Who governs a multinational corporation’s operations?
What is the difference between a passport and a visa?
Explain the importance of citizenship. Include in your answer how differences between countries in the interpretation of citizenship could affect an individual.
Why are nonwritten laws difficult to learn about before going to another country to do business?
Explain differences among the four governance structures.
Are ethics the same around the world? Explain why or why not.
Describe how a low-context and a high-context culture view a contract.
Explain the difference between home-country and host-country laws.
Would it be easier for U.S. Americans to negotiate with Canadians, Mexicans, or Japanese? What support can you give for your answer?
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