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business communication essentials
Business Data Communications And Networking 10th Edition Jerry FitzGerald, Alan Dennis - Solutions
Explain what is meant by the term attribution.
Explain how semantic differences can affect intercultural communication. Give some examples.
Explain how values are formed.
Explain what is meant by equality in the United States. Does the term mean the same thing in other countries?
Explain cultural variations in the way property is viewed.
What are intermediaries? In which countries are intermediaries used?
How important is social reciprocity in Mexico, Japan, and the United Arab Emirates?
Explain how marriage and family systems in the United States are different from those of other cultures.
Discuss differences in educational systems in various cultures.
Compare the political systems of the United Kingdom and Mexico.
Compare the economic systems of Japan and Canada.
Why do societies develop economic/political systems, and what do these systems do for the members of a society?
Define universal cultural systems and identify them.
Are business cultures necessarily aligned to national cultures?
Identify types of barriers to communication.
Identify the dimensions of culture.
Distinguish between intercultural communication and intracultural communication.
What is cultural synergy?
Define a subculture and give examples of U.S.subcultures.
Explain the differences between norms, roles, rules, and networks.
Give examples of how products have been globalized.
What does it mean for a firm to be global?
The United States has long been called a melting pot. What does this term mean?
Early in the chapter, there is a box entitled Key Network Management Skills. Compare and contrast the skills labeled “very important” with those labeled “moderately important” and “less important.” What patterns do you notice? Why do you think there are such patterns?
Many organizations do not have a formal trouble reporting system. Why do you think this is the case?
How does network cost of ownership differ from total cost of ownership? Which is the most useful measure of network costs from the point of view of the network manager? Why?
What do network management software systems do and why are they important?
How can network costs be reduced?
Why is the TCO so high?
What is TCO?
What are the primary functions of end user support?
What is problem escalation?
How is network availability calculated?
What is an SLA?
Several important statistics related to network uptime and downtime are discussed in this chapter. What are they and why are they important?
What do trouble tickets report?
What does a help desk do?
What is performance and fault management?
What is electronic software delivery and why is it important?
People tend to think of software when documentation is mentioned. What is documentation in a network situation?
Describe what configuration management encompasses.
Why is combining voice and data a major organizational challenge?
What is firefighting?
What are some differences between LAN and WAN management?
For what types of networks are network design tools most important? Why?
Why do you think some organizations were slow to adopt a building-block approach to network design?
How does content caching differ from content delivery?
How does a load balancing switch work?
How do device latency and memory affect performance?
What is a service level agreement?
What is a traffic analysis and when is it useful?
What are SNMP and RMON?
Compare and contrast device management software, system management software, and application management software.
How does a managed network differ from an unmanaged network?
How can you design networks to improve performance?
What is the turnpike effect and why is it important in network design?
What issues are important to consider in explaining a network design to senior management?
What is a network baseline and when is it established?
What are some major problems that can cause network designs to fail?
What are the key parts of an RFP?
What is an RFP and why do companies use them?
On what should the design plan be based?
How can a network design tool help in network design?
Describe the key parts of the technology design step.
Why is it important to analyze needs in terms of both application systems and users?
What is the most important principle in designing networks?
Describe the three major steps in current network design.
How does the traditional approach to network design differ from the building-block approach?
What are the keys to designing a successful data communications network?
While it is important to protect all servers, some servers are more important than others.What server(s) are the most important to protect and why?
How can we reduce the number of viruses that are created every month?
Suppose you started working as a network manager at a medium-sized firm with an Internet presence, and discovered that the previous network manager had done a terrible job of network security. Which four security controls would be your first priority? Why?
What is one of the major risks of downloading unauthorized copies of music files from the Internet (aside from the risk of jail, fines, and lawsuits)?
Some experts argue that CERT’s posting of security holes on its Web site causes more security break-ins than it prevents and should be stopped. What are the pros and cons on both sides of this argument? Do you think CERT should continue to post security holes?
Most hackers start their careers breaking into computer systems as teenagers. What can we as a community of computer professionals do to reduce the temptation to become a hacker?
A few security consultants have said that broadband and wireless technologies are their best friends. Explain.
What is desktop management?
What is a honey pot?
How does IPS anomaly detection differ from misuse detection?
Compare and contrast a network-based IPS, and a host-based IPS.
What is an intrusion prevention system?
What techniques can be used to reduce the chance that social engineering will be successful?
What is social engineering? Why does it work so well?
How does network authentication work and why is it useful?
Why is the management of user profiles an important aspect of a security policy?
Explain how a biometric system can improve security. What are the problems with it?
What are the different types of one-time passwords and how do they work?
What are the three major ways of authenticating users? What are the pros and cons of each approach?
Compare and contrast IPSec tunnel mode and IPSec transfer mode.
How does SSL differ from IPSec?
How does PGP differ from SSL?
What is a certificate authority?
What is PKI and why is it important?
Explain how authentication works.
Compare and contrast DES and public key encryption.
How does DES differ from 3DES? From RC4? From AES?
What is key management?
Describe how asymmetric encryption and decryption work.
Describe how symmetric encryption and decryption work.
Compare and contrast symmetric and asymmetric encryption.
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