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business
business communication essentials
Business Communication Concepts Cases And Applications 2nd Edition P. D. Chaturvedi, Mukesh Chaturvedi - Solutions
Is it wise to accept what you get, instead of rejecting it in the hope of what you may get? Give your own reasons for your choice in light of what you have learnt in this chapter.
What is a win–win situation?
Comment on the role of a third party in the case of negotiation deadlock.
Analyse the diff erent stages of the negotiation process.
Discuss the subjective factors that infl uence the outcome of a negotiation.
Is negotiation basically meant for resolving confl icts in the workplace? Does it have any place in our personal lives?
List the characteristics of your audience that are important to consider before giving your presentation.
Mention the characteristics of eff ective presentation language.
List the visual aids that would be most eff ective in your presentation.Mention some of the advantages of these aids.
Identify the main content of a presentation on a topic of your choice and break it up into diff erent sections and sub-sections.
Choose a topic and show how you would summarize its content for your audience at the beginning of the presentation.
How do you indicate what is next in your presentation to the audience?
Why is the time limit important in the case of a presentation?Why do you try to plan a presentation? List at least two reasons for each answer.
Oft en it is diffi cult to know where to begin a presentation.What do you think is the fi rst thing to consider? Why?
Discuss the diff erence between a presentation and a lecture/seminar.
What according to you is a presentation? List some characteristics of a presentation that distinguish it from a written report.
Suppose you have just made a presentation. Th ere is a coff ee break. People are standing around discussing the presentation.You are able to overhear what they are saying. What would you like to hear them say about you and your presentation?
Defi ne and discuss a report as a specially assigned task.
Discuss the importance of planning and outlining in writing a formal report.
Identify the elements of a long formal report.
Discuss the signifi cance of graphics and diagrammatic representations in a report. Illustrate your answer with some examples.
Discuss the points covered by the introduction of a report.
List the basic parts of a short formal management report in their preferred sequence.
What part(s) of a report are most important to a business executive?
State the purpose and place (sequence) of the following elements in a report:• Summary• Introduction• Appendices• Table of contents• Recommendations
Mention the points you would need to know if someone asked you to write a report and not an essay.
“Many business letters don’t produce immediate and/or discernible results.” Give reasons for their ineff ectiveness.
Should a business letter necessarily be written in a formal and impersonal style? Discuss your viewpoint clearly.
What causes wordiness in business letters? Give examples of wordiness and provide the concise forms.
Bring out the basic relationship between clarity of thought and clarity of writing.
Mention three important characteristics of written communication that you would like to achieve in your letters and memos.
How does a memo diff er from a letter?
What strategies can be used to de-emphasize a refusal to a customer?
What is the basic outline of a persuasive letter? Justify the structure of ideas in a persuasive letter.
Analyse the pattern of “no” letters. Give ideas on how to organize these letters.
Discuss the organization and pattern of ideas in “yes” letters.
Why should we avoid using jargon and clichés in business letters or memos?
To what extent does clarity of writing depend on the clarity of thinking?
How do we make our writing natural?
Defi ne the role of the reader in determining the form and style of business letters.
Explain the function of tone in making communication truly eff ective.
What is “you–attitude” in business writing?
Give some important characteristics of eff ective writing in business.
What is the relationship between brevity and clarity?
What is the diff erence between unity and coherence?
Give at least three reasons for knowing and following the conventions of grammar, punctuation, and spelling.
What does personal space signify in interpersonal communication at diff erent levels? Discuss with examples.
Besides non-verbal gestures and facial expressions, there are lateral gestures, which communicate without using words.Discuss some of these lateral non-verbal gestures with examples.
Discuss the main classifi cations of non-verbal communication.
Explain the process of meta-communication as an intentional form of communication.
Does our culture infl uence our interpretation of the behaviour of those from other cultures? Give examples to support your answer.
How would you act when a power-posturing superior confronts you?
What is “leakage” in non-verbal communication?
Discuss the diff erence between communicative and instrumental body movements. Give some examples of communicative gestures.
“When you lack confi dence in a situation, your body language will shout out to others that you are unsure of yourself.” Discuss some of the ways in which body language can betray lack of confi dence.
What do you understand by the term “responsive listening”?
Bring out the diff erence between “clarifying’ listeners” and“interpretative” listeners.
Explain how a refl ective response facilitates listening.
Describe some methods of improving the listening ability of a person.
“Premature evaluations and hurried conclusions distort listening.”Discuss.
Describe some internal factors that act as barriers to proper listening.
Describe in detail the process of listening.
What is the advantage of being a good listener for a business executive?
“Listening is hearing with thoughtful attention.” Discuss.
What are the benefi ts of dialogue?
What are keywords in the context of conversation control?
Explain and contrast the nature of the binary and multi-valued approaches to conversation.
What is “one-upmanship” in conversation?
What is parallel conversation? Illustrate with an example you have encountered.
Discuss the structure of social conversation. Give some examples.
Discuss the important characteristics of conversation as a spontaneous form of communication?
“A key conversation skill is to know the diff erence between opinion and fact and to use it to your advantage”. Discuss.
What is conversation control? Discuss with examples.
Explain the nature and purpose of “phatic communion”.Describe an example of such a conversation in your personal life.
Why do conversations go wrong? Illustrate your answer with analysis of a situation you have actually experienced.
In intercultural conversation, both how you talk and what you say is equally important for building good professional relations. Give examples and explain.
Discuss some of the principles of effective oral communication.
What skills does a speaker need to be successful in communicating with others? Give an example of difficulty or failure in oral communication.
Give five reasons for choosing the oral mode of communication instead of the written form.
How is space a factor in intercultural communication?
Show how diff erences between monochronic and polychronic cultures aff ect the behaviour of individuals in certain situations.
Discuss the broad characteristics of communication in a high-context culture.
What is culture? Show to what extent our behaviour as social beings refl ects our culture.
Discuss how cultural diff erences are seen in group behaviour when the group is joined by a new person.
What is cultural sensitivity? How will it help in making your intercultural communication eff ective?
Discuss e-mail as a preferred mode of intercultural communication.
If you and your spouse are in New York waiting for a cab, and if a friend driving alone off ers you a ride, where will you sit?
What factors should be kept in mind when conducting business in unfamiliar cultures?
Do you believe in Hall’s theory of cultural context? Give reasons for your answer.
Discuss the responsibility of senior management for establishing and promoting a sound communication system.
Discuss how staff relationships aff ect communication in the case of City Hospital.
What kinds of information need to be communicated to an employee by the organization?
Discuss the advantages of informal lines of communication in the workplace.
What is the grapevine? What gives rise to this communication phenomenon in organizations? How can the management prevent it from spreading?
Discuss the formal and informal lines of organizational communication.
Analyse the corresponding relationship between channels of communication and the structure of an organization.
What are the main concerns of a manager? How should he or she fulfi l them through eff ective communication? Discuss.
Indicate the new trends in organizational communication due to technological changes and developments.
Discuss how communication is the lifeline of an organization’s health.
Do you accept that perfect communication is just an assumption and not a practical possibility? Give reasons for your argument.
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