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business
business communication essentials
Business Communication Concepts Cases And Applications 2nd Edition P. D. Chaturvedi, Mukesh Chaturvedi - Solutions
What is fluency of speech?
In business, oral communication is suitable for:(a) recording things(b) discussing things(c) delaying the decision-making process(d) confusing workers
Oral communication is also known as:(a) verbal communication(b) non-verbal communication(c) impersonal communication(d) face-to-face communication
In oral communication, what matters most is:(a) what you say(b) how you say it(c) when you say it(d) where you say it
The effectiveness of oral communication depends on the speaker’s ability to use:(a) complex words(b) long sentences(c) simple language(d) foreign words
The foremost barrier to oral communication is:(a) poor listening(b) humility(c) interestedness(d) concentration
In business, oral communication is face-to-face:(a) in all situations(b) in some situations(c) in no situation(d) in all but one situation
The limitation of oral communication is that:(a) it is irreversible—what is said cannot be taken back(b) it is not affected by the speaker’s feelings or stress or excitement levels.(c) it is easy to be aware of our body language(d) it does not require on-the-spot thinking
Oral communication is better than written communication for:(a) providing opportunity to refer back(b) conveying facts and opinions(c) conveying feelings and emotions(d) saving time
Body talk is also known as:(a) leakage(b) overflow(c) physical communication(d) noise
Oral communication is the interchange of _____________ between the sender and receiver.(a) signs and gestures(b) cues and clues(c) verbal messages(d) written messages
What aspects of one’s interactions exhibit one’s cultural context?
What should we do to retain our own cultural identity when we are communicating with people from diff erent cultures?
Do you believe that training in foreign ways of eating, dressing, and meeting people is helpful in intercultural interactions?
What points would you keep in mind when you visit a family member in a foreign country?
Refl ect on the essential diff erence between cultural sensitivity and cultural intelligence.
An e-mail’s style is determined by a person’s:(a) English(b) culture(c) communicative ability(d) status
Th e aim of cross-cultural communication training is to:(a) improve behaviour(b) create strong cultural ties(c) develop business etiquette(d) give social status
In monochronic cultures, the priority is:(a) relationships(b) the job(c) goal achievement(d) multiple tasks
Th e exclusive centre of interest in low-context communication is:(a) information(b) emotional factors(c) context(d) individual perceptions
People in high-context cultures make business decisions on the basis of:(a) reason(b) interpersonal relations(c) individual needs(d) competition
Culture refers to:(a) behaviour(b) attitude(c) thinking(d) rules of behaviour
An individual’s behaviour in a foreign society becomes noticeable when it ____________ in relation to the foreign culture.(a) deviates(b) conforms(c) overlaps(d) irritates
Cultural intelligence helps us to know cultural:(a) similarities(b) diff erences(c) rules of behaviour(d) rituals
Culture is embedded in our:(a) minds(b) gestures(c) expressions(d) beliefs
In international business, the trend to “go local” has led to the local people and foreign experts performing as:(a) workers and employers(b) trainee and trainer(c) a team(d) hosts and guests
A limitation of informal communication is that it is:(a) inadequate(b) personal(c) unwarranted(d) false
Grapevine, as an information system, is:(a) informal(b) formal(c) predictable(d) personal
In organizations, the fl ow of communication sometimes slows down because there are too many:(a) managers(b) channels(c) hierarchical levels(d) departments
Th ere are ____ levels in Maslow’s pyramid of needs.(a) four(b) three(c) fi ve(d) six
Managers need eff ective communication skills to perform the following roles:(a) personal(b) interpersonal(c) impersonal(d) decisional
In business, a manager spends most of his or her time in:(a) speaking(b) writing(c) meetings(d) planning
In an organization, the functional areas are:(a) communications, production, and marketing(b) marketing, communications, and fi nance(c) production, marketing, and fi nance(d) fi nance, production, and communications
To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:(a) transparent(b) strong(c) fl exible(d) quick
Forecasting determines organizational:(a) budget(b) performance(c) feedback(d) objectives and policies
Managing as a process does not organize:(a) labour(b) capital(c) goods(d) material
Identify the advantages and disadvantages of having a clearly defi ned communication policy from a manager’s point of view, especially in relation to employees’ needs.
In an organization, one learns new attitudes towards working with others. How does communication help an individual’s learning behaviour?
How does training promote eff ective interpersonal behaviour?
“A fl at organization is a myth”. To what extent can an organization function without a structure with levels of authority?
What are the ways in which organizations encourage or discourage“upward” communication?
Human communication is essentially:(a) perfect(b) imperfect(c) short-lived(d) emotional
____ is not one of the 7 C’s of communication:(a) conciseness(b) clarity(c) correctness(d) character
As a process of sharing thoughts and ideas, communication suff ers mainly from:(a) physical barriers(b) non-physical barriers(c) gender diff erences(d) both physical and non-physical barriers
Speakers usually experience diffi culty in ensuring that the message is:(a) conveyed precisely(b) understood correctly(c) acted upon promptly and as desired(d) all of the above
Filters that aff ect the content of a message are in:(a) the medium of communication(b) the mind of the speaker(c) the mind of the listener(d) the minds of both the speaker and the listener
Eff ective communication is essentially a:(a) three-way process(b) one-way process(c) two-way process(d) both a one-way and a two-way process
Generally speaking, in business we communicate:(a) only to persuade(b) only to inform(c) only to entertain(d) to both persuade and inform
Meta-communication relates to the speaker’s:(a) intentional choice of dress(b) intentional choice of words(c) unintentional choice of words(d) unintentional choice of both words and dress
Th e word communication is derived from communis(Latin)which means:(a) common(b) community(c) message(d) oral speech
In general, human beings are:(a) perfect communicators(b) poor communicators(c) indiff erent communicators(d) good communicators
“All communication is manipulative in nature.” Discuss.
“Th e principle of completeness in communication requires that we answer all questions that may be put to us.” Elaborate.
Show how feedback acts as an essential element in the communication process.
How does an interview/discussion conducted on television become an act of communication? Explain.
Why have communication skills become an essential requirement for a successful career in any profession? Discuss with examples.
How do you arrive at the “best course of action”? Discuss.
Defi ne a factual case and show how it diff ers from a theoretical case.
Discuss the main characteristics of theoretical cases. Illustrate your answer with suitable examples.
“A written analysis of a case is an analytical and evaluative piece of writing”. Discuss.
To what extent is a case study a problem-solving project seeking a correct solution?
Do you agree that a case can be used to illustrate several diff erent concepts? Give some examples of cases you have studied.
What according to you is the most important characteristic of a good case study?
Discuss the process of developing a written case analysis.
What abilities are required when analysing a case?
What are the academic benefi ts of a case study?
Discuss the diff erent types of research design in a summer project report.
How does the host company benefi t from the summer project and the reports of students from diff erent institutions?
What, according to you, is the advantage of doing a summer project in a company?
Is it necessary to include your guides’ certifi cates of approval for submission and evaluation of the report?
What are the essential elements of a summer project report?
How would you frame a proposal for your summer project?
What is the role of the summer project guides? Discuss.
Give some guidelines for selecting the topic for a summer project.
Discuss the objectives of the summer project and the summer project report.
Bring out the chief diff erences between a summer project report and long, formal business reports.
What does the group discussion test?
Does the résumé have to have an Objectives section in the beginning? How is this section written?
How does someone become the leader of a group discussion?
What traits are evaluated by the panelists of an interview board? Elaborate with examples.
Do you think that the fi rst impression is usually accurate?
Comment on the importance of body language for success at an interview.
It is said that for converting an interview into an employment opportunity you have to do only one thing—prepare, prepare, and prepare. What should you prepare before the interview?
Discuss at least three characteristics of a good résumé.
What is the function of the summary placed at the beginning of a CV?
Is it necessary to write an application letter (cover letter) with a CV? Why?
“Social behaviour and manners in one country may be considered rude in another”. Explain with suitable examples.
Discuss some factors that may contribute to communication breakdowns in international business.
Show how individual employees’ manners refl ect an organization’s culture and etiquette.
Why are good manners necessary for good business?
What key cultural diff erences should you keep in mind while dealing with foreign businessmen and businesswomen?
Why are business etiquette rules unwritten?
Discuss the attitude of the following cultures to the practice of giving gift s as mementos:(a) Indians (b) Japanese(c) Germans (d) Americans
Why should the host always be at the venue of the business dinner 10 minutes before the meeting?
While introducing yourself to an American host and trying to shake hands you notice he is embarrassed because he cannot move his right arm—it is an artifi cial arm. Do you:(a) Apologize and say “sorry”?(b) Greet him by shaking his left hand?(c) Give up the idea of shaking hands?
At a business lunch your host keeps you waiting for 50 minutes and you are getting very late for your next meeting.When your host arrives, do you:(a) Suggest rearranging the meeting for another day?(b) Try to postpone your next appointment?(c) Excuse yourself from lunch?
“While negotiating, you listen more than you talk if you would like to have the fi nal say.” Explain how this maxim leads to a successful negotiation.
“Negotiation is a way of behaving that can develop understanding and acceptance for achieving a shared purpose.”Discuss.
What is the correct approach and goal of negotiation?
“In a fundamental sense, every negotiation is for the satisfaction of needs.” Discuss.
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