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business essentials
Business Essentials 12 Global Edition Ronald J. Ebert, Ricky W. Griffin - Solutions
Explain why a school teacher might choose to use reward power to influence her students.
List and briefly explain the behavioral aspects of decision making.
In leadership substitutes and neutralizers, what are organizational factors?
Summarize the basic premises underlying the trait approach to leadership.
How do you distinguish between reward power and coercive power?
Using Herzberg’s two-factor theory, determine which factor is more important to you and describe how you would assess a potential employment situation for those factors.
Describe your ideal job or career and list the performance behaviors that you think would make you successful.
What criteria do you have for a great place to work?
Do you believe that companies have a social responsibility to pay higher wages? Why, or why not?
Use equity theory, expectancy theory, or two-factor theory to explain Aetna’s decision.
How could Maslow’s hierarchy of needs help to explain the relationship between pay and productivity?
Explain Aetna’s decision in light of the classical theory of motivation.
What factors motivate you personally?
Do you think that higher pay caused higher productivity and lower turnover for Aetna? What leads you to this conclusion?
What is your group’s most important recommendation?Why do you think it is likely to succeed?
Expectancy theory. Analyze the effect on productivity of redesigning the company’s salesforce compensation structure;namely, by paying lower base salaries while offering greater earnings potential through a sales-based incentive system. This would be coupled with a merging of the two groups of
Two-factor theory. Analyze the various ways in which improving such motivational factors as recognition, added responsibility, advancement, and growth might reduce the importance of hygiene factors, including pay and security.
Theory X versus Theory Y. Although the behavior of these workers seems to make a case for Theory X, why is it difficult to draw this conclusion about a company that focuses more on retaining ineffectual salespeople than sales or profits?
Job satisfaction and morale. The NCDAs are complaining that the accounts department withhold bonus payments from them if the new customers stop ordering after 12 months have passed. The original salesforce is unhappy that the commission they get from new customers is small. How can the levels of
In your new company, will employees be able to work from home or work flexible hours? Why, or why not?
Another popular theory of motivation is Herzberg’s twofactor theory. How could you apply this theory to your new business venture?
There are many theories of motivation. If you believe that Maslow’s needs hierarchy best explains motivation in the workplace, how will you motivate your employees to work hard?
If you were able to measure the emotional intelligence of prospective employees, which dimension or dimensions will be most important to you?
Thinking about your new business venture, choose two dramatically different positions in the company and define performance behaviors for each position. What counterproductive behaviors would be most detrimental to your business?
Interview your employer or an administrator at your college. Ask them what they believe motivates their employees. Identify one or more theories of motivation that seem consistent with this manager’s approach.
Assume you are about to start your own business. What would you do from the beginning to ensure that your employees will be satisfied and motivated?
What would you tell a worker performing a simple and routine job who wants more challenge and enjoyment from work?
Describe your most recent job in terms of your contributions and the organization’s inducements.
According to Maslow, what happens when an individual’s set of needs is satisfied? What should an organization do then?
What is person-job fit? Describe a person-job fit you currently have or have had in the past with an employer, or describe the person-job fit of the instructor in your class.
What goals are set by using management by objectives?How does this work?
Describe several strategies and techniques for enhancing employee motivation and give examples of each.
How does a psychological contract differ from a business contract?
What does emotional intelligence and emotional quotient demonstrate about an employee?
What steps will you take to ensure that the quality of the product or service stays at a high level? Who will be responsible for maintaining quality standards?Hint: Refer to the discussion of quality improvement and TQM in this chapter for information to get you started.Note: Once you have answered
Explain what types of raw materials and supplies you will need to run your business. How will you produce your good or service? What equipment do you need?What hours will you operate?Hint: Refer to the discussion of operations in this chapter for information to get you started.
Create a floor plan of the business. What does it look like when you walk through the door?Hint: When sketching your floor plan, consider where equipment, supplies, and furniture will be located.
Show how the “team” fits together by creating a simple organizational chart for your business. Your chart should indicate who will work for each manager as well as each person’s job title.Hint: As you create your organizational chart, consider the different tasks involved in the business. To
Who will manage the business? Hint: Refer to the discussion of managers in Chapter 5. Think about how many levels of management as well as what kinds of managers your business needs.
Perform a basic SWOT analysis for your business, listing its main strengths, weaknesses, opportunities, and threats.Hint: We explained previously what factors you should consider in your basic SWOT analysis. Look around at your world, talk to classmates, or talk to your instructor for other ideas
Consider the goals for your business. What are three of your business goals for the first year? What are two intermediate to long-term goals?Hint: Refer to the discussion of goal setting in Chapter 5.Be as specific and realistic as possible with the goals you set. For example, if you plan on
Provide a brief mission statement for your business.Hint: Refer to the discussion of mission statements in Chapter 5. Be sure to include the name of your business, how you will stand out from your competition, and why a customer will buy from you.
How important is quality in your day-to-day life? What measures or processes are in place around you to maximize the quality of your work, and how effective are they?
The Sri Lankan factories draw a correlation between employee motivation and the quality of their tea-processing stages. What motivates and demotivates you, and how do you think this affects the overall quality of your work?
Sri Lankan tea factories have sought to improve quality through the management of the supply chain and by making improvements to the living conditions of on-site workers. When observed through the lens of Hertzberg’s Two-Factor Theory (motivators–hygiene factors), improving the employees’
Visit the website of two coffee manufacturers or producers.Determine how the firms ensure the quality of their product through the production process. How robust is the process, and how does it compare to the measures put in place by the Sri Lankan tea factories?
For Sri Lankan tea makers, the quality of the tea is primarily dependent upon management of the supply chain. How can technology be used to manage the supply chain, and what technology do you recommend?
Using the same airline, identify common customer complaints and the causes for the quality issues. Make at least five suggestions as to how you would improve the customer experience without increasing overall costs.
Identify a local or regional airline and suggest the major factors that need to be considered in terms of their operations planning. What needs to be addressed?
To what extent do you agree with the notion that airlines are a high-contact system? What are the implications of this for airlines?
Many reviews of airlines are not objective. Reviews are often tainted by previous experience, popular myths, and issues that are actually beyond the control of the airline.While using these potentially biased reviews, it is important to ascertain which issues are the fault of the airline and which
Ryanair, as an airline that provides a service, has to focus on intangible value. How might an airline achieve this goal?
What would you say on the phone at this time to this customer?
From an ethical standpoint, what is an appropriate response to the customer’s question? What steps should you take in responding to it? Explain.
What are the underlying ethical issues in this situation?
Why should Takata have put TQM at the center of their production and operations?
Takata had an 85-year history of successful innovation and manufacture. Are all businesses one mistake way from catastrophe?
Compared to Takata, how might the car manufacturers view the problem, and what would their approach to finding a solution be?
If you were a customer, what would you hope that the company will do? Would your answer be different if you were an investor or stockholder?
In what ways, if any, will supply chains be of concern for your business? Explain.
Analyze the planned production activities for your business to determine the operations processes for which total quality management will be important.
Discuss how your team is going to identify the key operations characteristics that best provide support for accomplishing your business strategy. Based on the discussion, what are the key characteristics that seem to be most prominent at this stage of development of your business?
Explain what must be done to ensure that your operations capabilities are consistent with your business strategy. How does your mission statement support operations? What kinds of quality control measures should you consider?
In what ways is your business connected with service operations? Identify the ways it is connected with goods production. Which of these, service operations or goods production, is more important to your business? Why?
Interview the manager of a local service business, such as a restaurant or hair salon. Identify the major decisions involved in planning that business’s service operations.
Map out the processes involved in preparing, researching, drafting, and finalizing your next major assignment for this course. Work backwards from the deadline and show all the predecessor relationships involved in the process.
If you were a member of a quality improvement team at your college, what would be five specific high-impact recommendations that you would support? Of those five, which two would be the most important, and briefly explain what strategies you might employ as a college administrator to implement
Develop a list of internal customers and internal suppliers for a business that you use frequently (or where you work), such as a cafeteria, a dormitory or hotel, or a movie theater. Identify areas for potential quality improvement in these internal customer–supplier activity relationships.
What type of business strategy does Disney use to attract customers to its theme parks? What does the company do to implement its strategy? What are the key operational characteristics?
Apply the five major categories of operations planning to your college or to a local business.
What are the five areas that comprise materials management?
Production adds value by providing utility in terms of which three utility factors?
In most developed nations, what is the most significant sector in terms of employment and national income?
Describe, in your own words, the meaning and significance of operations management. What does it tell us about operations processes and the transformation of goods and services?
Many companies encourage their employees to form social relationships outside of work to build a sense of camaraderie. How would these informal groups feed or limit the grapevine?
Do you think that the grapevine would be more or less active in a matrix organization? Why?
Does a flat organization encourage or discourage office gossip? What leads you to this conclusion?
Thinking about your office or college, what types of information are conveyed through the grapevine? How often is the information accurate?
What aspects, if any, of virtual and learning organization structures do you see at South African Airways?
If South African Airways wanted to change its structure, what structure would you suggest?
In what ways does South African Airways’ structure help and hurt it?
Identify as many examples as possible that are closely related to organization structure in this case.
How can you ensure that intrepreneuring makes a continued and effective contribution to the business?
What would you do in this situation?
What are the ethical issues in this situation?
As the company founder, how willing would you be to make major organizational changes in light of your increased and difficult workload?
If you were the owner of the company, how would you choose the right coffee-shop managers?
What organizational changes are going to be necessary in order for you to continue to grow and select the right managers?
How do you think that your organizational structure will change over time? Will it be the same in 10 years?
Will decision-making in your business be centralized or decentralized? Be sure to support your conclusion.
Draw a sample organization chart for your business in one year. Although you won’t know the names of all your employees, your organization chart should include job titles.
Thinking ahead one year, how many employees do you expect that you will have in your business? How did you come to this conclusion?
Select a company where you would like to work one day.Using online research, determine if the company has a functional, divisional, matrix, international, team, virtual, or learning organization. Explain how you arrived at this conclusion. Do you believe that their organizational structure is
Choose three different business organizations, one large, one medium-sized and one small. Examine and identify their organizational structure. How do you think decision-making is done in the organization? Explain your findings.
Do you think that a learning organization is an appropriate type of structure for most types of business? What types of organizations are better suited to this form of structure and why?
Describe a virtual organizational structure for a group of writers and artists working on joint projects. Describe changes that might be necessary as the business grows.
A business wants to merge sales and production. Suggest an appropriate structure and explain its features.
Why are grapevines in organizations potentially positive as well as negative?
What are the significant differences between line authority and staff authority in an organization?
If a manager believes that they cannot delegate because they like to control everything, what is the solution?
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