Business Essentials 9th Canadian Edition Ebert Ronald J, Griffin Ricky W., Starke Frederick A., Dracopoulos George - Solutions

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What personal, social, and cultural factors do you think contribute to unethical behavior in the workplace?
Should your venture have a formal statement of company practices and business ethics or simply rely on your own individual ethical standards? What are the pros and cons of each approach?
A business has received intelligence that the government intends to introduce stricter waste disposal legislation next year. The business immediately frames a new green waste policy and widely publicizes it. How would you characterize this approach?
How can a government regulate businesses indirectly?How might such an approach operate? Does indirect regulation work?
Large businesses and organizations play an important role in society. Should they have any meaningful influence on government and decision makers? Like most other business, these businesses also employ people, pay taxes, make charitable donations, and provide products and services, but should that
With regard to organizations, what is ethical compliance, and in which type of organization are you most likely to find it?
What does a lobbyist do? What is their value?
What are the five key elements that a business needs to address to claim that they have green marketing credentials?
What are organizational stakeholders, as opposed to the broader definition of stakeholders?
What are the three ways managerial ethics are classified?
Do you think that having only three manufacturers in this industry is positive or negative? Why?
In 2006, Nintendo broke new ground in the video industry with the introduction of the Wii. Sony recently unveiled a virtual reality version of the PS4. If you were a member of the Microsoft marketing and R&D (research and development) team, what advice would you be giving your teammates?
In terms of degrees of competition, how would you describe the market for game consoles? Do you think that this will change in the next five years? If so, how?
How hard would it be for a new company to get started in the game console industry? Has anyone tried, and if so, what was the result? What are the barriers to entry?
Is it surprising that innovations, breakthroughs, and pricing strategies in the game console market seem to be coordinated? Why, or why not?
Should there be more government intervention in the markets and business dealings? Why, or why not?
Does Jack Ma’s success increase or decrease your confidence in a capitalistic system based on private enterprise?
What economic indicators would a business owner be most likely to watch, and why?
Explain how managers of Alibaba, eBay, Amazon.com, and other online retailers might view the concepts of supply and demand.
What is the difference between a market economy and a planned economy?
Develop specific pricing strategies based on each of the following situations:• A month after introducing the promotion, the competitor increases their daily average price to $13.50.• Two of the other concessions launch a joint venture promotion offering the same deal as the
Identify a product, either a good or a service, that will take advantage of this opportunity. Although you will refine this throughout the semester, write a four- to sixsentence description of your product and how it will spark buyer interest.
Have each team member work individually to identify at least three trends in the external environment that will create business opportunities. Come together as a group and create a master list of trends.
Interview a business owner or senior manager. Ask this individual to describe the following things: (1) how broad the competition is in the market in which they operate, (2) what the relative strength of the key competitors is, and (3) how they would rank their own company in terms of competitive
Identify businesses or industries in your country that demonstrate the characteristics of perfect competition, monopolistic competition, oligopoly, and monopoly. To what extent does the government get involved in regulating aspects of the economy and ensuring that there is sufficient competition
What does the balance of trade tell you about a country’s ability to produce goods and services that can be consumed by the domestic market?
Using your country as an example, explain how the balance of trade and national debt have a direct impact on the finances or growth of a country’s economy.
Give an example of a monopoly. Under what business circumstances would monopolies be preferable to the presence of competition?
Identify and describe the features of a domestic environment.Why is it important to a business organization?
When output grows more quickly than population, what usually follows?
Enterprising people can spot promising opportunities.What do they need to do then?
Consider the following statement: “The emphasis on quality is misplaced. What consumers really want is reliable and inexpensive products. The emphasis on quality simply raises the price of products and frustrates consumers because they have to pay so much for products and services.” Do you
Why do you think the various quality problems described in the case occurred? Analyze several possible reasons. Is there a different reason in each situation, or is there an underlying similarity across all of the situations?
Most of the quality problems described in the case occurred in tangible physical products. Are quality problems different when intangible services are involved, or are they the same? When answering this question, address the issues of intangibility, customization, and unstorability as key
In the chapter, the term quality is defined as “fitness for use.”Explain how that applies in each of the examples given in the case.
From an ethical standpoint, what does your group conclude is the most appropriate action the company could have taken in this situation?
Before hearing any of your group’s comments on this situation and from the perspective of your assigned role, consider what underlying ethical issues, if any, exist in this situation. Write down the issues.
Before hearing any of your group’s comments on this situation and from the perspective of your assigned role, take a moment to consider whether Ruth’s firing is consistent with the company’s desire for industry leadership in quality. Write down the reasons for your position.
Is Jevons’ idea sound? Defend your answer.
Discuss how your team is going to identify the key operations characteristics that best provide support for accomplishing your business strategy. Based on the discussion, what are the key characteristics that seem to be most prominent at this stage of your business’s development?
Explain what must be done to ensure that your operations capabilities are consistent with your business strategy. How does your mission statement support operations? What kinds of quality control measures should you consider?
Think of an everyday activity—either personal or professional—that you would like to do more efficiently (e.g., going to work or school, enrolling in classes, or filling up your car at the gas station). Describe how you would use methods planning to achieve increased efficiency in that
Choose a product that you use regularly and trace its supply chain.Can you see areas where improvements might be made?
Interview the manager of a local service business, such as a restaurant or hair salon. Identify the major decisions involved in planning the business’s service operations. Determine how the factors of intangibility and unstorability affect the business.
Pick three services (not physical products) that you use regularly.Explain what customization, unstorability, and intangibility mean for each of the services. How do these factors influence the way the service is delivered to customers?
Pick three physical products (not services) that you use regularly.Which of the basic production processes are used to produce these products (chemical, fabrication, assembly, transport, or clerical processes)? To what extent are multiple processes used in the production of the product?
What are the resources needed and the finished “products” produced in the following services: real estate firm, child-care facility, bank, city water and electric department, and hotel?
Consider the following statement: “It is difficult to reduce the problem of food waste because consumers demand all sorts of food items that cannot be grown in their local area. This means that international supply chains are necessary, but these supply chains are complex and food waste during
Describe some specific workplace applications for the advanced technology developed by CereProc and other companies in the industry.
Describe the chain of events that is likely to occur after a robot starts doing a job that a human used to do. In your description, consider issues such as the overall effect of robots on employment levels, the effect of robots on individual employees, the types of jobs that are negatively (and
Consider the following statement: “The use of robots is not a good idea. Although they do increase efficiency, they depersonalize the work environment and the positive aspects of human interaction, and this will be lost when robots are introduced.” Do you agree or disagree with the statement?
Understand the concept of total quality management and describe nine tools that companies can use to achieve it.
Explain the meaning of the term production (or operations) and describe the four kinds of utility it provides.
As you learned in Chapter 8, incentive programs are special programs designed to motivate high performance. What incentives will you use to motivate your workforce?Hint: Be creative and look beyond a simple answer, such as giving pay increases. Ask yourself: Who are my employees and what is
A major factor in retaining skilled workers is a company’s compensation system—the total package of rewards that it offers employees in return for their labour. Part of this compensation system includes wages or salaries. What wages or salaries will you offer for each job? Why did you decide on
What sort of training, if any, will your employees need once they are hired? How will you provide this training?Hint: Refer to the discussion of training in Chapter 8.Will you offer your employees on-the-job training? Off-the-job training? Vestibule training?
Next, create a job specification for each job, listing the skills and other credentials and qualifications needed to perform the job effectively.Hint: As you write your job specifications, consider what you would write if you were preparing an ad for the position. What would the new employee need
What is your philosophy on leadership? How will you manage your employees on a day-to-day basis?Hint: Refer to the discussion on leadership in this chapter to help you formulate your thoughts.
What do you see as the “corporate culture” of your business? What types of employee behaviours, such as organizational citizenship, will you expect?Hint: Will your business demand a casual environment or a more professional environment? Refer to the discussion on employee behaviour in this
Show how the “team” fits together by creating a simple organizational chart for your business. Your chart should indicate who will work for each manager and each person’s job title.Hint: As you create your chart, consider the different tasks involved in the business. To whom will each person
Who will manage the business?Hint: Refer to the discussion of managers in Chapter 6.Think about how many levels of management and what kinds of managers your business needs.
Consider the following statement: “The use of social media by employees is harmful to productivity because employees are distracted from their work and spend too much time on personal matters instead. Do you agree or disagree? Support your position.
What factors influence your happiness on the job?
How do you think happiness and productivity relate to one another?Defend your answer.
In your new company, will employees be able to work from home or have work flexible hours? Why or why not?
Thinking about your new business venture, choose two dramatically different positions in the company and define performance behaviours for each position. What counterproductive behaviours would be most detrimental to your business?
Think of the job you now have or a job you had in the past. How many of the five kinds of power did your boss use? Give specific examples.
Interview the human resource manager of a local company and ask what strategies the company uses to enhance employee job satisfaction. Also determine why the company does not use certain strategies that are described in this chapter.
Interview your employer or an administrator at your college. Ask the person what he or she believes motivates his or her employees.Determine whether the person’s beliefs about motivation are consistent or inconsistent with each of the motivation theories discussed in this chapter.
What are the pros and cons of charismatic leadership? Demonstrate these pros and cons by describing several specific behaviours of a charismatic leader of your choice.
How can participative management programs enhance employee satisfaction and motivation? Why don’t some employees want to get involved in participative management?
What is the difference between “leadership” and “management”?Give an example of each in practice.
Using material contained in this insert as well as other material you may find, develop a list of arguments that telecommuting is better for the environment than the four-day workweek. Then develop a list of arguments that telecommuting is not better than the four-day workweek. Which list is most
Using material contained in this insert as well as other material that you may find, develop a list of arguments that the fourday workweek is better for the environment than the five-day workweek. Then develop a list of arguments that the four-day workweek is no better for the environment than the
Using theories of motivation and leadership described in this chapter, analyze this entrepreneur’s drive to succeed and suggest tools to help her reach long-term goals.
Do you believe that employers should have the right to terminate an employee based on comments the employee made in a private setting or on Twitter or Facebook posts?
Consider the following statement: “It is inevitable that there will be conflict between a strong leader like Hunter Harrison and lower-level employees in the organization because the leader is demanding and because the leader’s expectations are very high.” Do you agree or disagree with the
What is the difference between leadership and management? Is Hunter Harrison a leader or a manager, or both?Explain your reasoning.
What is the difference between a transformational leader and a transactional leader? What type of leader is Hunter Harrison? Explain your reasoning.
Summarize the approaches to leadership that developed during the twentieth century.
Analyze the situation at Aetna using expectancy theory, equity theory, and the two-factor theory. What does each theory say about the importance of wages? (Note: Read the relevant sections in Chapter 9 before answering this question.)
Do you think that companies have a social responsibility to pay higher wages? Explain your reasoning.
Consider the following statement: “All things considered, raising the minimum wage will result in good outcomes for workers and for Canada’s economic performance.” Do you agree or disagree with the statement? Explain your reasoning.
The two sides in the minimum wage debate hold very strong views.Explain the motivations of the two sides and how this influences the positions they hold.
Working together, prepare this list, ranking the manager’s employees according to the order in which they should be laid off, from first to last. Identify any disagreements that occurred along the way, and indicate how they were resolved.
What is the most difficult part of developing a job description? Do you feel that you needed additional information?
Interview the managers at two local companies, one unionized and one non-unionized. Compare the wage and salary levels, benefits, and working conditions at the two firms. Do you find any differences? If so, what are they?
Go online and find three companies that are reported as being“great places to work.” Describe the compensation, benefits, and perks that these companies provide for employees. Which of the three firms is most appealing to you? Explain your reasoning.
Consider the following statement: “In a union shop, newly hired employees must join the union within 30 days of starting work. Forcing workers to join a union in order to keep their job is unreasonable and violates their freedom of choice. Workers should be allowed to decide whether they want to
What advantages accrue to companies that have a diverse workforce? Are there disadvantages associated with diversity? Explain.
Why is a good employee–job match important? Who benefits more, the organization or the employee? Explain your reasoning.
Entrepreneurs are constantly seeking opportunities to get their organization and products noticed in the marketplace. List all the ways LinkedIn can be used to achieve that goal and explain how entrepreneurs can use other social media tools to support their LinkedIn profiles. In answering this
What do you think of the application of AI in the field of Human Resources? What are the most useful online and offline applications from the following perspectives:(a) the company, (b) new employees, and(c) HR professionals?
Consider the following statement: “All the publicity about graduates looking for jobs at environmentally friendly companies is exaggerated. Many graduates are merely claiming they want to work for an environmentally friendly company to increase the chance that they will be hired.” Do you agree
What are the advantages of working for an environmentally friendly company? Are there any disadvantages?
The CEO of Facebook, Sheryl Sandberg, warned that the recent spate of sexual harassment allegations could lead to a backlash against women. She urged companies to develop clear policies and procedures indicating how sexual harassment allegations will be handled. Do you think Sandberg’s concerns
Why do you think there has been such a dramatic increase in the number of sexual harassment allegations lately?
Trace the evolution of, and discuss trends in, unionism in Canada.
Identify the issues involved in staffing a company, including internal and external recruiting and selection.
Consider the following statement: We should not pay too much attention to what an organization’s structure looks like. It is far more important to have a good corporate strategy and leaders who can motivate employees who work well together than it is to worry about the mechanical structure of an

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Business Essentials 9th Canadian Edition Ebert Ronald J, Griffin Ricky W., Starke Frederick A., Dracopoulos George - Solutions

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