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business
contemporary human resource

Questions and Answers of Contemporary Human Resource

One call center in the financial services sector, Money flow, dedicated 3 hours 20 minutes to each candidate for the position of Customer Advisor. At the time of this example, there was a vibrant
Entcomm, located in a small ex-industrial town near Glasgow, provides telecommunications and entertainment services for a large US multinational company. The call centre handles inquiries, billing,
American clothing retail firm, Abercrombie & Fitch, has stores in the UK, Canada, Japan, Singapore, and throughout Europe, and is expanding rapidly, aiming to have stores worldwide by 2016. It has
This chapter showed the way that training, and development may be systemic and linked to product strategies, job design, the way that work is controlled, and the level of discretion workers can use.A
Soft skills and personal qualities are an increasingly important part of work with employees expected to show them in work and assessed on them at recruitment, appraisal and promotion. However, there
Despite there being many different reasons for the introduction of pay for performance essentially, for employers, it is about raising productivity. Yet companies use not only pay, but a diverse
Following the trend of internationalization in higher education, there are an increasing number of European universities setting up international business schools in mainland China.CBBS
TechIn Solutions is an Indian-headquartered consulting and IT (information technology) services multinational company (MNC) with its headquarters in India. It has operations in over 44 countries, an
1. Why might the working environment of these Santa performers be described as an ‘emotional cauldron’? What does this mean for the performers, agency management and customers? 2. How might the
1. Clarify what the term ‘emotional intelligence’ means, and outline the kind of skills and abilities that Daljeet might improve as a result of developing his emotional intelligence. 2. What
1. In what ways is gender relevant to the performance and management of emotional labour at Girlie Glitter Co.?2. How might the concepts of ‘surface acting’ and ‘deep acting’ (Hochschild,
Your task is to provide an overview of the content and delivery format of the day’s training session. Some points to consider are: How will the day be divided up? What will be the content
1. What steps would you take to evaluate the company’s current diversity and inclusion strategy? 2. What interventions do you think might be useful in this case? 3. What plans would you make for
1. What interventions would you suggest the executive team take in order to achieve their aim of moving towards a culture where diverse groups are treated fairly? 2. What impact do you think your
Think of a company you know? Do its HR policies in any respect represent a product of the society in which it operates? And, do firms of a similar size in the same sector practice roughly similar HR
1. What do you consider the organization’s culture to be? Either use your own words to describe this or relate your understanding of the culture to one of the models we have covered in this
1. What are the advantages and disadvantages of works council and client council involvement at an early stage of a PE intervention from the top management perspective and the individual employee
1. What are the advantages and disadvantages of Elect Co operating with a decentralized management approach to business in general? 2. What were the main talent management challenges facing
1. As the Senior HR Manager at Tele-BankCo, you are asked by the bank’s call centre executive to evaluate whether it would be more rational to drop the investment in sophisticated recruitment and
1. To what extent do you think employer and employee desires for flexibility can be reconciled by a scheme such as this one? 2. Are there certain circumstances that might make this more
1. How far was Britishstores’ original employment policy ‘ethical’ in modern terms? What sort of ethical principles did it draw upon? Which elements would be acceptable today, and which would
1. Do you agree with the analysis that is presented, that due to the requirement of the service engineers to utilise contextual knowledge that they can be classified as knowledge workers? 2. If
1. Is there more that Domestic-Powerco could have done with its payment and reward system to encourage/reward appropriate knowledge sharing behaviours among engineers? 2. What would be the
1. What are the antecedents and outcomes of engagement described in Engagement in a shared service centre in India case? 2. How do you think the location of this firm in India is affecting how
(a) What questions you would include in your employee engagement survey? (b) Why you think these questions are important? (c) Any challenges you would anticipate in gaining buy-in for the
1. What job resources and job demands can be identified in Elaine Farndale case that may be contributing to engagement levels?2. As the firm transforms its focus from multiple product brands to a
1. In the BritCo case, to what extent would you say that NER forms of employee representation are deep or shallow? 2. Does a strategy of double-breasting (union and non-union) participation
1. Why do you think the employees have been reluctant to speak up and to make suggestions to improve DairyProductsInc? 2. Do you think that senior managers are using the participation channels
1. Why do you think some employees feel negative about the move to more formal types of employee participation initiatives at Peninsula Lodge? 2. How would you describe employee participation at
1. What change leadership behaviours and attributes were important to this doctor in this change leadership role? 2. What political tactics did he use? 3. What are the challenges for change
Has EU enlargement and free movement of labour from Eastern Europe generated a ‘race to the bottom’ in labour standards and job displacement?
1. What happened at Mercedes-Benz in East London? What is the relationship between changes in the plant, and broader institutional transformation? 2. What are the limitations of cultural
1. Consider the reasons why differences remain between foreign MNCs and indigenous firms in the Irish context. 2. What challenges may a heavy reliance on FDI have on a host government in terms
1. What are the key features of HRM in Mozambique? 2. Why do you think HRM in Mozambique has been characterized by many continuities?
1. What role(s) do you think is most appreciated by international assignees? Why? 2. What roles may senior managers value most? 3. How can GM departments achieve to become more
1. Why do you think InnovationCo used the specific standardization and knowledge networking approach in IHRM? What other options did it have? 2. What are the advantages and disadvantages
1. Considering the potential influence of national culture, try to identify the main problems in communication between the administrative and academic teams.2. What should be included as key themes
1. What is the basis of cooperation between management and labour at (a) SWA and (b) Ryanair? 2. Are Ryanair pilots genuinely or falsely ‘self-employed’? 3. How would you characterise
1. How effective is the appraisal system at Federation Hospital? Think about its impact on employee performance and retention. 2. Should Federation Hospital retain the current appraisal system?
1. How would you characterise the alignment between Huawei’s business strategy, core values and reward practices? 2. Huawei’s competitive strategy emphasises R&D and the development of
1. What were the main differences between the way work was organised at TCS and at Scotchem? 2. What implications did this have for skill? 3. What impact would improving or increasing
1. What soft skills were required in the two organisations? What sort of balance was there between soft skills and technical skills? 2. What effect did this have on (a) the workers, (b) their
1. How are each of the perspectives of selection – psychometric, best fit, interactive decision process and discourse – represented in the hiring process for (a) Managers in Training and (b)
1. What is your position on the case scenario? Provide an argument making use of Ryan’s evidence and the economic and social pressures impacting selection (Table 4.2). 2. Design a multi-stage
1. Based on Table 4.1 and the validity coefficients, what is the overall psychometric quality of this procedure? 2. Explain the ‘balance of power’ in the selection process between employers,
1. What factors could potentially have led to Fontainebleau experiencing higher levels of customer service skills gaps than Oxygen? 2. What perspectives on recruitment discussed in the chapter
1. How would outsourcing change the role of HR in the recruitment process? 2. What is a service-level agreement? 3. Which methods would you use to attract applicants to the international
1. What is the theoretical basis underlying an approach like the Marriot’s? 2. What factors would you have to take into account in designing such an approach for our organization? 3. Do
1. What were the key forms of human, social and organizational capital generated in One Team? 2. What role did HR practices play in supporting these forms of capital? 3. In the
1. What are the main challenges faced by AMS when seeking to strengthen employee commitment to the organization? 2. Consider the possible actions that AMS might have made to strengthen
1. In what ways have the different forms of capital contributed to the success of Mother? 2. Explain the role of people management practices in supporting these forms of capital. 3. What

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