Cruise Operations Management: Hospitality Perspectives 3rd Edition Philip Gibson (Author), Richard Parkman (Author) - Solutions

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Brown’s, a local bakery, is worried about increased costs—particularly energy. Last year’s records can provide a fairly good estimate of the parameters for this year. Wende Brown, the owner, does not believe things have changed much, but she did invest an additional $3,000 for modifications
Lillian Fok is president of Lakefront Manufacturing, a producer of bicycle tires. Fok makes 1,000 tires per day with the following resources:a) What is the labor productivity per labor-hour for these tires at Lakefront Manufacturing?b) What is the multifactor productivity for these tires at
Hokey Min’s Kleen Karpet cleaned 65 rugs in October, consuming the following resources:a) What is the labor productivity per dollar?b) What is the multifactor productivity? Labor: Solvent: 520 hours at $13 per hour 100 gallons at $5 per gallon Machine rental: 20 days at $50 per day
George Kyparisis (using data from Problem 1.5)determines his costs to be as follows:◆ Labor: $10 per hour◆ Resin: $5 per pound◆ Capital expense: 1% per month of investment◆ Energy: $0.50 per BTU
George Kyparisis makes bowling balls in his Miami plant. With recent increases in his costs, he has a newfound interest in efficiency. George is interested in determining the productivity of his organization. He would like to know if his organization is maintaining the manufacturing average of
Lori Cook produces “Final Exam Care Packages” for resale by her sorority. She is currently working a total of 5 hours per day to produce 100 care packages.a) What is Lori’s productivity?
A small electronic manufacturing company which makes communication devices has determined its costs as follows(all value data are expressed in millions Euro): Output: 2013 2014 2 3 Inputs: Labour 1 1.8 Material and supplies 0.6 0.8 Capital equipment depreciation 0.07 0.12
Carbondale Casting produces cast bronze valves on a 10-person assembly line. On a recent day, 160 valves were produced during an 8-hour shift.a) Calculate the labor productivity of the line.b) John Goodale, the manager at Carbondale, changed the layout and was able to increase production to 180
Chuck Sox makes wooden boxes in which to ship motorcycles. Chuck and his three employees invest a total of 40 hours per day making the 120 boxes.a) What is their productivity?b) Chuck and his employees have discussed redesigning the process to improve efficiency. If they can increase the rate to
Discuss the overlap amongst operations, marketing, and finance – the three functions basic to all organizations – for small medium enterprises.
Many believe that productivity is the essence of operations management. Suggest reasons to support this claim.
Suggest measurements of productivity which are often used by operations managers in:a. Airlineb. Busc. Hotel
Mass customization and rapid product development were identified as challenges to modern manufacturing operations.What is the relationship, if any, between these challenges?Can you cite any examples?
What are the measurement problems that occur when one attempts to measure productivity?
“The reasons for failure (in productivity) are cost reduction programmes (which) produces narrowness of vision. We must first let go of old fashioned productivity as a goal (instead) we must set a new but powerful objective of competitiveness.”(Skinner, 1986). Discuss this historical but
Name four areas that are significant to improving labor productivity.
Identify the 10 strategic operations management decisions.
What are the three basic functions of a firm?
Answer Question 4 for some other organization, perhaps an organization where you have worked.
Figure 1.1 outlines the operations, finance/accounting, and marketing functions of three organizations. Prepare a chart similar to Figure 1.1 outlining the same functions for one of the following:a. a newspaperb. a drugstorec. a college libraryd. a summer campe. a small costume-jewelry factory
Briefly describe the contributions of the four individuals identified in the preceding question.
Identify four people who have contributed to the theory and techniques of operations management.
Why should one study operations management?
What currencies are required for itineraries including ports in Mexico, Italy, Greece, Turkey, Alaska, Australia, and China?
What are the challenges for those working on the purser’s desk?
Identify, for each role described in the individual vignettes, the points of contact that require the post holder to liaise with other crew members.
What are the lessons that emerge from the research project to inform graduate interns?
What are the elements that combine to define the cruise ship as a community of practice?
How can individual needs be met through a training program?
Why is it important to assess learning?
What are mentoring skills?
What are coaching skills?
How do you design a training session to address practical skills?
What is the difference between a training-oriented organization and a learning organization?
Which areas of shipboard life require to be addressed through training because of regulations?
What are the options for training crew on board?
What are the difficulties associated with complying with UK and US legislation for disability discrimination?
Describe the process of undertaking a cost-benefit analysis associated with the FSA.
What is the implication for a cruise ship visiting the United States that earns a VSP score of 83?
What is the role of the CDC?
What is the ISPS?
What protocols can be established on board for dealing with an outbreak?
What is the norovirus?
How are environmental issues addressed on board?
How can scheduling in the accommodation department be managed?
Define ergonomics and aesthetics and describe how these affect a cruise ship.
What is yield management or revenue management?
What are the critical issues to consider when planning a wine list?
What is the US VSP and how does it affect food and drink operations?
What comprises a typical food and drink production system for a contemporary cruise ship?
How and why do shipboard processes for producing meals differ from shore-side processes?
Describe the main stages of dealing with a customer.
What are the options for managing tipping?
What is TQM?
What is the difference between a service and a product?
What does quality mean?
What are the options available for employment?
What function does each department have?
What are the major departments on a cruise ship?
How are shore excursions organized for passengers on a megacruise ship? Consider:a. sales and marketingb. organization and planningc. arrival at port and joining the tourd. evaluation and quality control
What is Schengen?
What makes a good cruise destination?
How can destinations be analyzed?
What is a destination?
What are the secondary and emerging cruise sectors?
What part does weather play for cruise destinations?
What are the important factors that define a port or destination?
What are the primary cruising sectors?
What is “Port State Control”?
Compare the ICCL, CLIA, FCCA, and NWCA.
What is the purpose of the Vessel Sanitation Program?
Explain the following:a. SOLASb. MARPOLc. MARSEC
What is the IMO and what does it do?
What are the options for classifying cruise ships and why can this be useful?
Why are travel agents more commonly used for selling cruises?
What are the various ways that cruises are sold?
What is the marketing mix?
What are the brand images connected to Princess Cruises and P&O Cruises?
What parts do brand and brand image play for cruise companies?
How do you calculate space ratios for passengers?
What does the acronym GRT stand for?
Which corporation is the largest cruise operator in the world?
Which famous cruise brand is identified as being the first to start cruise holidays?
Why are medical certificates and visas important for employees working at sea?
What can you learn from Ben’s case study that would help a new member of staff when joining a cruise ship?
Explain why certain ports might be more complex for this individual’s job.
Why are the certificates described in this case study of importance?
What are the implications of a high staff turnover on a cruise ship?
What are the types of challenges that face a newly appointed hotel officer working on a cruise ship?
What aspects of this officer’s job are critical in assuring a successful outcome?
Why are weddings and celebratory events important to a cruise brand?
What part does a ship’s agent play in the process of arriving in port through to the time the ship departs?
Why are port authorities interested in guest and crew passports?
What are the implications on a port day if five crew members have not returned to the ship within 20 minutes of the scheduled sailing time?
Why do some crew send their pay home?
Why is it important to ‘close the cruise accounts’ by 1200 on the day of disembarkation?
What are the advantages and disadvantages of having a virtually cash-free ship?
How does multiculturalism affect working life on board?
What can be done to ensure a guest-facing member of staff is consistent, friendly, guest focused and aims to satisfy the guest?
What part does the crew welfare committee play in establishing a quality workforce?

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Cruise Operations Management: Hospitality Perspectives 3rd Edition Philip Gibson (Author), Richard Parkman (Author) - Solutions

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