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Human Relations For Career And Personal Success Concepts Applications And Skills 11th Edition Andrew Dubrin - Solutions
What type of recognition on the job would be motivational for you? How do you know?
A small percentage of sales representatives work strictly on commission. What negative impact might this pay arrangement have on customers?
Visualize a cafeteria worker who observes an employee seated at a table who is choking to death. The cafeteria worker runs over and squeezes the employee back to normal breathing (the Heimlich maneuver). What kind of reward would fit the cafeteria worker’s behavior?
How can a professional-level worker use smiling as a form of positive reinforcement?
In what way does job enrichment appeal to the pride some people have in their work?
What objection might some employees have to being empowered?
How could diagnosing the motivational wishes and needs of employees save a company a lot of money when launching motivational programs?
In what way does your program of study contribute to your development as a leader?
In what way might being a playground supervisor or a shift supervisor in a fast-food restaurant help a person prepare for a high-level leadership position in the future?
Give an example of a specific action taken by a present or former boss that helped cultivate good relationships with subordinates. Also, identify an action that hurt relationships with subordinates.
How might being close friends with several members of the group you are leading interfere with your ability to lead that group?
In what way is the professor in this course a servant leader in his or her relationship with the students in the class?
Provide an example of how you might use the Pygmalion effect in working with subordinates or with a child you have or might have.
Create a vision for a large company you admire.
Why does being charismatic often make a leader more effective?
If cognitive skills are really important for being an effective leader, what can a future leader do to enhance his or her cognitive skills?
Provide an example of something a leader motivated or inspired you to do that you would not have done without his or her presence.
Suppose you thought the reason that a coworker was a difficult person was because he or she had a true personality disorder. Would you recommend to that person directly that he or she seek mental health treatment?Explain your reasoning.
Suppose a company has a “no jerks allowed” policy. Who should have the right to decide which people are “jerks”?1
Which negotiating tactic are you the most likely to use the next time you face a situation in which negotiation is possible? Explain the reason for your choice.
How might a person use cognitive restructuring to help deal with the conflict of having received a below-average raise while expecting an above-average raise?
Visualize a person taking the road test part of obtaining a driver’s license. The candidate has done a poor job of parallel parking, and the examiner looks at him or her with a frown and says, “Not very impressive.” How can this candidate make the best use of the tactic “disarming the
Identify several occupations in which conflict resolution skills are particularly important.
Suppose one member of your work team of five people is passive-aggressive. How might that affect the productivity of the team?
Many male managers who confer with a female worker in their offices leave the door open to avoid any charges of sexual harassment. Are these managers using good judgment, or are they being overly cautious?
Imagine that after two weeks on a new job that you want, your boss begins to treat you in a bullying, intimidating manner. What would you say to that boss?
Why are person-to-person meetings often better for resolving conflict than sending written messages back and forth?
Ask a person who has achieved job success what he or she thinks are two important ways of getting along with coworkers and customers. Compare notes with classmates.
Visualize yourself as the manager of a hotel, and two of the guests checking in are celebrating their sixtieth wedding anniversary. How might you and your staff deliver the wow experience to these guests?
Considering that consumers post a lot of crazy comments on social networking sites, why should company management be concerned about these negative posts?
If rudeness is so widespread today, why bother being polite and considerate on the job?
What would be an example of an appropriate compliment you might deliver to a coworker who made a suggestion that saved the company $1 million annually in shipping costs?
Provide an example of a group standard of conduct in any place you have worked. What led you to conclude that the particular behavior was a group standard of conduct?
Suppose a coworker apparently dislikes you. Explain which two techniques described in this chapter you think would be the most effective in building a positive relationship with that person.
Give an example of a Facebook post or tweet a person could write to make a coworker feel important.
How can a worker implement the tactic “engage in favorable interactions with your manager” without appearing to be “kissing up” to the boss?
If team leaders don’t have as much power as a regular manager, why is it still important to build a good relationship with your team leader?
Why are face-to-face meetings still so popular even in high-technology companies?
Give an example from your own life in which multitasking has lowered your performance.
Provide an example from your own life in which multitasking has enhanced your performance.
Many large banks provide customers an opportunity to interact with a bank representative through a videoconferencing device that is as clear as HDTV (high-definition television), the bank representative is situated at headquarters while the customer is at a branch. What is your evaluation of the
Give three examples of business situations in which telephone conversations still play a key role.
What do you think would be the advantages and disadvantages of having a “no e-mail on Friday” policy at a busy office?
A growing number of workers in entry-level positions are told they have been fired by text messages. What concerns do you have about this approach to dismissing workers?
Why do so many businesspeople object to receiving an e-mail or text message in all caps?
How might understanding the informal communication pathways in your organization help you become a more effective worker?
Suppose you thought that the CEO of your company was moving the company in the wrong direction, and you wanted to tell him or her. Explain which communication channel you would choose to deliver your message.
How would you rate the persuasive communication skills of the current president of the United States?Have you any suggestions as to how the president could improve?
So what if differences in communication patterns between men and women have been identified? What impact will this information have on your communication with men and women?
Based on your own observations, identify a term or phrase in the workplace that creates semantic problems.
Watch an episode of Shark Tank on television, or reflect back on a few episodes if you do watch the show. What advantage do the in-person appeals for funding on the show offer over sending e-mails or text messages?
“Hey” has become a widely used salutation for e-mail messages and, often, social media posts. Give an example of a situation for which you think “Hey” is an inappropriate salutation, and explain why.
Assume that a person who is intent on a career in business chooses to have several tattoos. Which type of tattoo is likely to send the most positive message about his or her maturity and seriousness?
Hugging in the workplace is still frequent, but why is it that you are unlikely to be hugged by (a) a sales associate in a retail store, (b) your medical care provider, or(c) the mechanic who repairs your vehicle?
Why is nonverbal communication so important for the effectiveness of a manager or sales representative?
Many people contend they communicate much more formally when on the job and much more informally(including using a more limited vocabulary) when among family members and friends. What do you see as the potential advantages and disadvantages of using two communication styles?
What could you do to demonstrate to your immediate manager that you are empathetic (have empathy skills)?
Ask an experienced manager or professional how important creative thinking has been in his or her career. Be prepared to report back to class with your findings.
How might having just a couple of creative ideas during your work life have a major impact on the success of your career?
Why is being passionate about the task at hand almost essential for being creative?
Provide an example of how a supervisor or teacher of yours encouraged you to be creative. How effective was this encouragement?
Why does knowledge lead to creativity?
Provide an example of how you have used intuition to your advantage in work or personal life.
How might being a low risk taker limit a person’s chances for attaining a high level of career success?
What would be some of the symptoms or signs of a“flexible thinker”?
From time to time, McDonald’s Corporation has experienced the problem of flat or declining sales at its restaurants(stores). What might be one or two of the company’s underlying problems?
In what way might your present job, or any job you have held in the past, benefit from creative problem solving?
Some hospitals prohibit doctors from accepting any gift but a free lunch from pharmaceutical companies. Are these hospitals going overboard on ethics? Explain your reasoning.
The number of deaths and serious injuries caused by automobile and small-truck drivers sending and receiving text messages while driving continues to increase. What ethical responsibility should smartphone manufacturers and phone service providers have for preventing or reducing these accidents?
Give an example of an action by top management or an immediate supervisor that would cause you to “blow the whistle.”
A 25-year-old is applying for a position as an assistant loan officer at a bank, and the bank is ready to make an offer. The hiring manager then decides against the offer when she discovers by Internet that the candidate spent one night in jail seven years ago after being arrested as an Occupy Wall
A work associate or an acquaintance says to you “Don’t worry about me. I am totally honest.” How does such a statement influence your evaluation of the person’s ethical behavior?
Give an example of an action in business that might be unethical but not illegal.
To what extent have you found it true that some of the youngest members of the workforce are hesitant to talk to people because they prefer to send text messages?
Get together in a brainstorming group to identify what you think might be a few values important to (a) Apple Inc. and (b) Nike. Support your reasoning.
A friend of yours is a vegan, and she receives an offer for what appears to be an ideal job at the headquarters of a group of restaurants that includes steak houses. She is worried about having a values clash if she accepts the position. What advice can you offer your vegan friend?
Identify several of your values that you think will help you succeed. Why do you think these values will help you?
Happiness researchers agree that having a high income is not necessarily associated with happiness. Yet, at the same time, activities that bring happiness, such as dining in restaurants or taking vacations with friends and family, require considerable money. How does a person resolve this conflict?
Assume that you are a business owner who is granted$20,000 to improve company productivity, and you are given two alternatives: software to improve operating efficiency or happiness training for employees.Make a choice and explain your reasoning.
Visualize yourself in your present or future job. How might you demonstrate organizational citizenship behavior in such a way as not to appear too obvious that you want to receive credit for being a good organizational citizen?
Not every human relations specialist is convinced that high job satisfaction leads to high productivity. What is your personal experience about the relationship between enjoying your job and your personal productivity?
Why do people often feel better when working with coworkers and a supervisor who have positive attitudes?
How is a person supposed to maintain a positive attitude when major things in life are going wrong, such as a job loss, a personal bankruptcy, a broken relationship, or the premature death of a loved one?
Imagine that a marketing specialist believes that his marketing vice president is an ideal boss, as well as an honorable and ethical person. He finds out one morning that the boss has been arrested for drunk driving and the possession of illegal drugs. How might the marketing specialist reduce this
Imagine yourself as a manager or team leader. What could you do to make positive use of emotional contagion with the people in your group?
Describe what a business executive, an entertainer, or a well-known athlete has done recently to demonstrate low emotional intelligence. Explain your reasoning.
What has one of your professors or instructors done recently to demonstrate good emotional intelligence in dealing with students?
Ask a person who has achieved career success how much self-discipline contributed to his or her success.
Explain how you might be able to use the Galatea effect to improve the success you achieve in your career and personal life.
Many students have observed that it is easier to be selfmotivated after you have decided on a major. Why might this be true?
Why does a learning-goal orientation often contribute to more peace of mind than a performing-goal orientation?
Which aspects or factors related to any job you have held made you feel work-engaged? Explain your reasoning.
Identify any self-actualized person you know or have heard of and explain why you think that person is self-actualized.
At last report, a 102-year-old man was working in the lawn and garden department of a Wal-Mart store, and at another Wal-Mart, a 100-year-old woman was working as a greeter. (Both appear to be popular with customers.)What do you think keeps this man and woman motivated to stay members of the
Identify two business-related jobs for which a high need for risk taking and thrill seeking would be an advantage.Also, identify two business-related jobs for which a high need for risk taking and thrill seeking would be a disadvantage.
One of the biggest concerns of workers is that they want employers to pay more of their health-care insurance.What does this issue tell us about the importance of satisfying the lower-level needs of workers?
Instead of worrying about self-motivation, why not just wait for your manager or employer to motivate you toward superior performance?
Visualize yourself applying for your dream job, and because you want the job so badly you do not feel highly self-confident.What steps can you take to appear self-confident?
Self-confidence has been identified as the personality trait most frequently associated with leadership (see Chapter 11). If you aspire to be a leader or already occupy a leadership position, what steps do you think you will take to further strengthen your self-confidence?
The criticism is often made in the media that we have become a nation of superficial approaches to building self-esteem, such as giving children and adults trophies for very small accomplishments. What is your opinion of this criticism?
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