Questions and Answers of Management And Organisational Behaviour

Increased awareness of mental health at work, and a slowly diminishing stigma about admitting to feeling anxious, stressed or maybe prone to crying, are positive signs about cultural change. However,
Babies are the epitome of change. Symbolically, and in practice, they grow to become the people who run companies that grow. A small Tasmanian family company, Bellamy’s Organic, started selling
There was a backlash from some business and political leaders when Greta Thunberg admonished the leaders at the New York UN Summit in 2019, saying, ‘How dare you!’ The old ways of business and
Formerly the Public Sector Mapping Agency, Geoscape Australia today is an independent, self-funded company headed by former Australian Olympian, Dean Capobianco.33 Geospatial data is gathered by
Scientific management has never really gone away, although it is criticised for dehumanising the workplace by its embrace of production line approaches. Systems, technologies and full automation have
In Duncan’s company, the sudden departure of five top managers spurs the CEO to massively reorganise the hierarchical structure. Why is this NOT an example of organisation development?a. Because
Which of the following can be a source of resistance to change?a. Organisationsb. Individualsc. Bothd. Neither
According to Katz and Kahn, a narrow focus of change occurs when change occurs without ___________ .a. an understanding of behavioural science principlesb. a change agentc. planningd. concern for the
Learning organisations transform themselves ________ .a. continuouslyb. periodicallyc. reluctantlyd. ineffectively
Telstra’s proposed split-up of management roles in 2023 is part of a radical shift in corporate practice with roots in management theory. Managing people is quite different to managing resources.
Jen Geale is co-founder and general manager of one of Australia’s fastest growing companies. The business is called MTB Direct (formerly Mountain Bikes Direct) and it sells mountain bikes without
A global mindset reflects your ability to influence people, groups and organisations from a variety of backgrounds and cultures.5 Multinational companies’ ability to create globally integrated
Canva has been making lists of best places to work in both Australia and the Philippines. It has also been growing fast along with its OB fame. Launching in 2012 as a design company, by 2022 Canva
What do you think is the most important thing that a manager does?
What was the most ethical decision you’ve had to make at work?
Tell me about a conflict you’ve experienced at work and how you handled it.
Tell me about a challenging cultural team experience you have had and how you handled it.31
How would you manage an employee who misses performance goals?
How would you describe your leadership style?
How do you deal with stressful deadlines at work?
What types of innovative problem-solving or decision-making techniques do you use at work?
What type of organisational culture would be the best fit for you? Why? The questions are designed to draw from theories and research from OB. The answers help to determine the best pathways for
Attracting the best talent to your organisation is a matter of balancing the available flexible benefits in addition to ensuring salaries are commensurate. The attractiveness of flexible benefits is
The New Zealander who heads the National Australia Bank (NAB), Ross McEwan, is a big fan of sport, as well as ensuring that people spend good amounts of time working and talking together in shared
Numbers can tell the truth but they can also contribute to cover-ups. Just consider the widely variable ways the COVID-19 numbers were reported by media and government departments around the world.
The successful application of organisational behaviour principles can reduce a company’s rates of turnover and absenteeism.a. Trueb. False
The study of organisational behaviour is beneficial to managers because _________.a. managers who cannot cite important organisational behaviour texts rarely get promotedb. it enables them to be
Which of the following scenarios most clearly exemplifies the successful use of a manager’s diagnostic skills?a. Sally suspects that Gary is underperforming because he is not getting enough sleep,
Successful business strategies are grounded in creating and maintaining a competitive advantage that is ______________.a. volatileb. sustainablec. inflexibled. aggressive
Deming believed that removing _______ from the workplace gives employees pride in their workmanship, which increases production.a. fearb. diversityc. competitiond. hierarchy
The steps of the scientific method go in which order?a. Hypothesis, theory, data, verificationb. Theory, hypothesis, data, verificationc. Data, hypothesis, theory, verificationd. Data, theory,
While Virgin Australia suffered financial turmoil during the COVID-19 pandemic and associated shutdowns of air travel, by the start of 2022 it was forecasting a return to pre-bankruptcy volumes of
Global diversity at Coca-Cola With over 700 000 global employees, beverage giant The Coca-Cola Company produces and distributes its iconic American brand, and a few more it has acquired, across a
It is not politically correct, but lumping people together into categories based on subjective physical, cognitive, affective and behavioural characteristics actually has some benefits when strategic
A Queensland Industrial Relations Commission case in 2018 highlighted the fact that everybody loses when racial discrimination enters the workplace.44 Two former friends fell out over a series of
In 2018, the largest ever survey of machine ethics was published in the top ranked science journal in the world, Nature.67 Massachusetts Institute of Technology (MIT) conducted a survey of 2.3
Diversity is considered an important element of the modern workplace; however, there is little practical benefit to be gained by actively promoting it.a. Trueb. False
Diversity can involve which of the following?a. Genderb. Racec. Aged. All of these
There are elements of diversity aside from gender, age and race.a. Trueb. False
Globalisation is a new phenomenon.a. Trueb. False
Employment in the service sector is expected to decline in the near future.a. Trueb. False
Ethical behaviour is not as profitable as unethical behaviour, but it has other advantages.a. Trueb. False
Similarities depend on your differences An ABC Life article highlights the issue of similarity bias in the workplace. It defines the phenomenon as the tendency for us to show preference towards
Valuing difference at Air New Zealand At Air New Zealand individuality and diversity are celebrated. Their vision ‘is to create an inclusive environment where our diverse workforce of Air New
In organisations, occasionally the best intentions go horribly wrong. While all of these tools help us to understand why someone might behave in a certain manner or even how they prefer to interact,
While much research has been done into person-job fit and personality, humans are complex and no one tool is comprehensive enough to determine whether a person is suitable for a particular role.
In this zone, we critically evaluate the concept of the learning organisation and examine whether the phenomenon has been relegated to the vaults of history or whether it is alive and a vision to
In this zone, we critically evaluate the shadow side of organisations and examine whether the covert, informal aspects of organisational behaviour enable or hinder the completion of day-to-day
In this zone, we critically discuss cultural differences and examine how organisations can manage and utilise cultural nuances and idiosyncrasies for competitive advantage.The advent and subsequent
If someone is communicating with you in an unacceptable way, be it face to face, over the phone or in written form, there are steps you can take to try and de-escalate the situation. The following
In this zone, we critically evaluate the concept of the ‘knowledge worker’ and examine the ways in which they can be motivated to create, share and apply their specialist knowledge and expertise,
(a) Given the importance of social interactions and interpersonal relationships for morale, job satisfaction and work performance the main focus of your studies should be on the operations and
You are required to design and present an ‘icebreaker’exercise as a fun way to help groups of new students (or other new members or delegates) to get to know and interact with each other. The
In this zone, we critically discuss the phenomenon of virtual teams and explore the challenges of managing a team in the absence of co-location.The utilisation of virtual teams as a medium to
Joanne Mooney, customer journey and online experience manager, British Gas, based in Stockport, and her boss, Lucy Shadholt, head of channel development for British Gas New Energy, based in
In this zone, we critically discuss the concepts of leadership and management and evaluate whether there is a clear dichotomy between them or whether definitional and practical overlaps exist.For
High quality leadership is now widely accepted as critical to the success of an organisation. The context in which ‘leadership’ takes place is important because the culture of individual teams
Drawing on your own beliefs, observations and experience debate the extent to which you would challenge the following cynical view of management. Where possible give support examples.Managers do not
In this zone, we critically examine the concept of performance management and evaluate whether it still has a role in the changing twenty-first century workplace.For over three decades, researchers
Henry Stewart of the training company Happy draws attention to the positive correlation between staff engagement and profitability. Employee contentment is an underlying key to maximising growth and
In this zone, we critically examine Fayol’s Five Elements of Management and consider whether they are still pertinent to organisations over a century after they were first proposed.Jules Henri
In this zone, we critically discuss the concept of the Peter Principle and determine whether factors, other than espoused incompetence, are the root cause of poor performance and organisational
Divide into two groups: one representing managers and the others representing employees. Separately, each group should come up with a number of arguments about the degree to which employees have a
(a) To what extent do organisations have any responsibility to manage technical change in a way that preserves numbers of jobs?(b) Whatever your answer to the above question, to what extent do firms
Think of the innovation of the driverless vehicle, which is currently being pioneered by a number of major companies.(a) What does the group think are the economic and social implications of this?
In this zone, we critically examine remote and officebased working and explore whether the social aspects of working with technology have been overlooked, ignored or appropriately addressed by
The use of vehicle tracking technology by managers of those who drive company vehicles as part of their job is controversial. For instance, parcel delivery firms routinely use such technology so that
In this zone, we critically discuss the construct of employee empowerment and evaluate whether it is managerial rhetoric or organisational reality.According to Cunningham et al.,45 the 1980s and 90s
In this zone, we critically evaluate resistance to change and examine whether it positively or negatively influences the implementation and outcomes of organisational change programmes.Resistance to
In this zone, we critically discuss the concept of the mission statement and examine whether it is espoused rhetoric or reflects organisational practice.As a management concept, the mission statement
It always strikes me as surprising, when talking to my peers at other companies, how many of them talk about the substantial time they have to spend lobbying their colleagues to take CSR seriously.
In this zone, we critically discuss the concept of the psychological contract and evaluate the extent to which it is key to understanding the dynamics of the people–organisation relationship.The
An increasingly significant sector of the hospitality and leisure industry is that of the cruise sector. In an evergrowing and continuallyevolving cruise industry, the delivery of a memorable
In this zone, we critically discuss the concept of work–life balance and evaluate whether it is still an important feature of organisational life in the twenty-first century workplace.The concept
It might be any training restaurant, smart, modern with a fourcourse menu. The meals are well cooked and served, typical of any College or University training restaurant. However, the security
In this zone, we critically examine the concept of health and well-being and evaluate whether organisations are doing enough to promote the welfare of their most valuable assets.Work is an innate and
If you’re still not sure where you fall on the introvert–extrovert spectrum, you can assess yourself here. Answer each question ‘true’ or ‘false’, choosing the answer that applies to you
Think carefully and honestly about:(a) How you are perceived by other people generally and in particular your colleagues.(b) How confident are you in your own abilities?(c) To what extent do you
Asian members of staff can sometimes be considered ‘over-subservient’ towards guests and appear to accept frivolous requests or complaints too readily. Guests used to this approach then seem
In this zone, we critically evaluate the dark side of emotional intelligence and explore its impact on organisational behaviour in the workplace Over the past two decades, emotional intelligence
Portsmouth Hospitals NHS Trust promotes equality with due regard to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity,
In this zone, we critically discuss the concept of knowledge management and evaluate whether an organisation, in reality, can manage the knowledge of its workforce.Over the past two decades,
The University of Leicester is ranked in the top one per cent of universities in the world by the Times Higher Education. Its Medical School celebrated its 40th anniversary in 2016 and has recently
Working in small, self-selected groups, individually record honestly the extent to which you agree with the following ten questions. If necessary, think how you would be likely to behave in a given
Demographic changes and an ageing population mean an individual's perceived underlying work ethic is likely to be influenced at least in part by their generation and age group. The rise of the
(a) Securing the engagement and commitment of staff is easy. Apply Herzberg’s two factor theory of motivation with attention first to the hygiene factors and then the motivating factors.(b) Given a
You have recently been appointed to a trainee managerial position and selected for interview for an intensive management development training programme. You are pleased to have been invited for
You are required to rate the following items according to the scale:5 (extremely important for me);4 (very important for me);3 (average importance for me);2 (not important for me);1 (I would oppose
21 years ago, Samantha Skyring, CEO and founder of Oryx Desert Salt, decided to walk 120 km through the Namib Desert for seven days to the Skeleton Coast. This adventure would lead her to the
Through the process of socialisation new people into an organisation tend to inculcate themselves and adopt cultural norms. Socialisation into the culture of the organisation is an important aspect
Remind yourself of key features in the text of this chapter relating to:* Technical, managerial and community levels* Task and element functions* Centralisation and decentralisation;* Project teams
Given below are a number of real-life situations. You are required to:a. Think through each one and explain how you as the manager might best handle the discussion with your member of staff. (b)
Self-knowledge about who you are and what you are thinking and feeling is crucial if you are to become an effective and inspiring leader. Work together in small groups.To gain maximum benefit from
For this exercise, work in pairs with another team member – if possible from a different ethnicity, culture, gender or age group. You should both agree to honour confidentiality and to conduct the
Work in conjunction with a partner with whom you feel comfortable FIRST write down your most likely preferred career choice. If you are not sure about a specific job at this stage, explain the type
Objectives Completing this exercise should help you to enhance the following skills:✱ Reflect on your understanding of, and behaviour towards, other people.✱ Review your personal experiences of
Role play: manager/supervisor You are a manager in a large Accounts Department. A junior member of staff, Chris, one of the most energetic people has asked for some of your time and is coming to see
Do YOU believe there should be a specific programme of diversity training for students? What is your opinion of the quality of diversity management in your university?
Can YOU provide examples of people within your university guilty (even innocently) of stereotyping? What specific action would you recommend to help overcome stereotyping?
What exactly do YOU understand by ‘diversity’? How well does your university attempt to provide a fully inclusive organisation? Give specific examples of how you have benefitted by studying in a

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