Business And Professional Communication KEYS For Workplace Excellence 3rd Edition Kelly Quintanilla Miller, Shawn T. Wahl - Solutions

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1. Consider NYC & Company’s mission statement in Case study 2.2, and discuss how it corresponds to the four areas of mission noted in this chapter.
3. Why do you think this is?
2. What differences if any do you notice?
1. Research examples of each events sector in your home city, town or village, and compare them with others from members of your study group.
Do you use ICTs to manage time between your school, work, and family life? Do these devices help you achieve balance? If so, what technologies work for you? If not, what traditional life organizers do you recommend?
Can the risks and health consequences (for individuals and organizations) associated with difficult customers and coworkers be alleviated with employee education and training? What experiences have you had, if any, concerning training or education related to uncivil workplace behavior?
How do you manage stress and emotions such as anger? What strategies do you have, if any, that work for you?
Have you ever experienced or observed bullying? How did you respond to the bullying? As a professional, what steps would you take to address workplace bullying?
Discuss a time when you felt burned out or overloaded. How did you respond? How did burnout influence your communication with other people?
Define emotional intelligence.
List two examples of information and communications technologies (ICTs).
__________ is the nonsexual harassment of a coworker by a group of other workers or other members of an organization designed to secure the removal from the organization of the one who is targeted.
Employee __________ is the loss or turnover of employees to other jobs and industries perceived as having healthier workplace cultures.
__________ refers to the chronic exhaustion from persistent workload, decreased motivation, and apathy toward work.
Define work-life balance.
__________ is an instrument of activity intended to provide goods and services to support life.
A(n) __________ is the line or division between work and life.
Communicate with your coworkers to discover if there is a mutually shared hobby within your office. If there is, see how this hobby could be incorporated with the next team-building meeting or exercise.
Visit the website for WorkLifeBalance.com—under their Knowledge Center tab, review some of the case studies concerning work-life balance. Can any of these examples relate to your personal work experience? Reflect on how the solutions offered could be applied to your work environment.
Find an online resource or social media website related to your professional work field. Find out what other professionals in your field are doing to maintain an optimal work-life balance. Websites such as Reddit and LinkedIn have specialized groups that allow you to engage with other members of
If you were Rachel, what would you do next?
If you were one of Rachel’s coworkers, how could you help her out after the meeting?
What, if anything, could Rachel’s boss have done differently when not choosing her for the team?
Are Rachel’s feelings at the end of the scenario justified? Why or why not?
Are there any other options Jason could explore before finding new employment?
Why is achieving work-life balance a critical factor when entering a professional field?
What impact do Jason’s family obligations have on his professional career?
What is the ethical dilemma facing Jason?
How could Kim and Jarrett use the KEYS approach to improve their communication interaction?
Do you think that working moms and working dads share the workload on the home front? What impact does this balance or imbalance have on each party?
What went wrong?
How could the KEYS process help Colt’s situation?
Is the professional context different for employees working from home? Why or why not?
Would you have difficulty working from home? Why or why not?
Do you think his situation is common?
What advice would you give Colt?
How do you respond to the adrenaline rush that accompanies your public speaking? What can you do to overcome or deal with these responses?
Have you ever given a team presentation? Did the team members develop their presentations as a team or as individuals? Was your overall presentation cohesive?
Think about the speeches you have given in the past. How much time did you spend practicing the speech? Do you think it was an adequate amount of time? Why or why not?
When a professor presents a PowerPoint slide that is loaded with text, how do you, as a listener, respond?
Have you ever seen a speaker reading a speech? What was your impression of that speaker? How did you feel as an audience member?
Nothing looks worse than a __________ who appears distracted or uninterested when the rest of the team is presenting.
For __________, seeing key points, demonstrations, or other supporting materials is essential to their understanding.
How quickly you deliver your words to the audience is defined as the __________.
__________ refers to the loudness of your voice delivery.
The __________ of a presentation will present the introduction, provide the transitions between the other speakers and their content areas, and give the conclusion.
__________ are tools used by a speaker to help support the audience’s interest in and understanding of the presentation.
Identify the speaking quality that includes an extemporaneous speaking style and good eye contact.
__________ occur(s) when the speaker should pause but instead fills the silence (“umm,” “ahh”).
Are there any options Jessica could consider that would not involve Shane’s being removed from the class?
How would you approach a professor about this issue?
Why is plagiarism in a presentation such a major ethical issue?
What is the ethical issue facing both Jessica and Shane right now?
How can the KEYS process help you survive situations like Arianna’s?
Have you ever had an embarrassing public speaking moment? How did you handle it?
What would you have done if you were in Arianna’s position?
How would you have responded if you were in the audience?
Apply the KEYS process to develop professional excellence in speech delivery?
Discuss how to deliver an effective team presentation?
Explain the importance of practicing your presentation?
Explain how to use supporting aids effectively?
Explain how to overcome your fears of public speaking and deliver a presentation with professional excellence?
Review the organizational patterns discussed in this chapter. Considering this information, what preference do you have related to the way you organize information for a presentation?
Think about someone whom you find to be an excellent speaker. What makes this speaker excellent?How does he or she structure introductions and conclusions? Does he or she give attention to language and/or supporting aids? Are his or her speeches memorable? Why?
How do you typically go about gathering research? Is your method effective? Is it thorough? How could it be improved?
Have you ever seen a speaker make an error when analyzing the audience or context? How did it affect the presentation?
How would you go about taking an inventory of your audience before presenting? What are some examples of ways to retrieve information about an audience before a presentation?
A __________ occurs when a speaker signals to the audience that the presentation is concluding but keeps going by introducing more information.
__________ are like slang terms but are locally or regionally based.
__________ terms are either made-up words or words used to express something other than their formal meaning.
__________ are words or phrases that let the audience know where you are within the presentation.
A __________ is any word or phrase that helps guide the listener from one point to the next.
List the steps of Monroe’s Motivated Sequence.
__________ include information that comes from outside the organization, such as from outside agencies, the competition, the government, and the media.
__________ include information that comes from within the organization, such as reports, policies, or interviews with employees and/or customers.
Find a YouTube video of a global multimedia presentation (e.g., TED talks, RSA speech). Write a brief summary about how one of your personal speech designs might be altered when tailored to a global audience.
Using a favorite speech or presentation of your choice, break down the different pieces of the presentation into a speech design outline. How does it compare with some of the speech designs you have used in class? What new strategies and designs can you apply to your speeches in the future?
Visit some of the Twitter profiles from members of the Young Entrepreneur Council. Members include twitter.com/jessbrondo, twitter.com/brettfarmilo, twitter.com/rlorenzen, and many others.These young professionals have used speech design to become effective communication professionals. What can you
What changes, if any, do you think she needs to make?
Did she include all five required components of an introduction?
Is Beatrice’s introduction effective? Why or why not?
Did you give signposts (e.g., first, second, to clarify) as a way to help the audience know where you were in the middle of a main point?
Did you use internal summaries to remind the audience of what you just covered?
Did you use internal previews to let the audience know what you would be discussing next? These are similar to the presentation previews in the introduction, but they cover only main body points.
Did you use section transitions and nonverbal transitions to signal to the audience that you were changing points?
Did you clearly follow an organizational pattern?
Why are emotional appeals so dangerous when debating a topic?
What other strategies could John use for his debate besides an emotional appeal?
Why is a scarcity of facts damaging to a presentation?
What is the ethical dilemma facing the debate team?
Using the KEYS process, what advice would you give each speaker?
How did the purpose of the event, the physical setting, and the audience factor into your analysis of each speaker’s effectiveness?
How would you rate each speaker?
Reflect on an occupation that interests you or one in which you are currently working. What are some situations that might require you to give an informative or persuasive presentation?
Discuss the qualities of an excellent presentation. In your view, what factors make a presentation memorable?
Take a moment to think about someone whom you view as a bad presenter. What are the qualities of this person’s verbal and nonverbal communication while presenting? Does this speaker neglect to incorporate Aristotle’s appeals (ethos, logos, and pathos)?
Take a moment to think about someone whom you view as an excellent presenter. What are the qualities of this person’s verbal and nonverbal communication? Does this speaker incorporate Aristotle’s appeals(ethos, logos, and pathos)?
Can you think of a time when a presentation would have been a more effective channel for delivering a message than an e-mail or a memo? Why do you think it would have been more effective?
Define inoculation in a persuasive speaking context.
Establishing __________ refers to showing the audience you have a shared interest, concern, or background.

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Business And Professional Communication KEYS For Workplace Excellence 3rd Edition Kelly Quintanilla Miller, Shawn T. Wahl - Solutions

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