Property Management 9th Edition Robert C. Kyle, Marie S. Spodek, Floyd M. Baird - Solutions

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Select a country or region and analyze the likely impact of its topography, history, and religious background on its culture. LO2
Is a conversational style appropriate in writing to non- native readers? Discuss. LO4, LO5
Select a word with at least five meanings. List those meanings and consider how you would communicate each of them to a nonnative. LO5
Think of English words (other than this chapter's exam- ples) that probably do not have precise equivalents in some other culture. How would you attempt to explain each of these words to a person from that culture? LO5
Some of our message-writing techniques are said to be unacceptable to people from such cultures as those of Japan and England. Which techniques in particu- lar do. think would be most inappropriate in these you cultures? Why? LO4
What are the prevailing attitudes in our culture toward the following, and how can those attitudes affect our communication with nonnatives? Discuss. LO4a. Negotiation methodsb. Truth in advertisingc. Company-worker loyaltyd. Women's appropriate roles in societye. The Protestant work ethic
Put yourself in the shoes of the trainer described in this chapter's Introductory Challenge. What might have been a better way to handle the situation? Explain why. LO4
Describe what one can do to enhance one's cross-cultural communication skills.
Explain the language equivalency problem and techniques for minimizing its effects.
Describe the impact of culture on views and practices concerning human relations and use this knowledge effectively in communicating.
Describe cultural differences regarding body positions and movements and use this knowledge effectively in communicating.
Describe three major factors that influence a country or region's culture.
Explain why communicating clearly across cultures is important to business.
Find an article in the business press or general news about a recent incident involving a company-for example, a merger or acquisition, a scandal or crisis, or the launch- ing of a new product. What kind of communication chal- lenges might this event have posed for the company, both internally and
Think of a recent transaction you had with a business- person or with a staff person at your school. Describe the contexts of your communication, from the larger contexts (business-economic, sociocultural, or historical) to the personal (to the extent you know them). How did these influence the
After noticing that some workers were starting work late and finishing early, a department head wrote this mes- sage to subordinates: It is apparent that many of you are not giving the com- pany a full day's work. Thus, the following procedures are implemented immediately:a. After you clock in, you
workers in Department X. She has strong leadership qualities, and all her co-workers look up to her. She dominates conversations with them and ex- presses strong viewpoints on most matters. Although she is a good worker, her dominating personality has caused problems for you, the new manager of
Megan Cabot is one of
Find two websites of companies in the same industry- for example, two manufacturers of household products or two wireless service providers. Using the evidence pre- sented on their websites, compare their company cultures. Look at their stated mission (if any), their history (if pro- vided), the
Describe the formal network of communication in an organization, division, or department with which you are familiar (preferably a simple one). Discuss why you think the communication network has taken this form and how successfully it seems to meet the business's needs. LO4
List the types of external-operational and internal- operational communication that occur in an organi- zation with which you are familiar (school, fraternity, church, etc.). LO3
Choose a certain national or regional culture, ethnicity, or generation-one different from your own--and find out what values the people in this demographic are gen- erally known for. How might working or doing business with a person from one of these groups require you to adapt your own values and
Using the Internet, find a company that has a corporate social responsibility program and study what the com- pany's website says about that program. What kind of image as a corporate citizen is the company trying to project, and how? How convincing is this effort, in your opinion, and why? LO2
Using this chapter's discussion of communication, ex- plain how people reading or hearing the same message can disagree on its meaning. LO7
As noted in this chapter, companies develop specific forms of communication, or genres, that enable them to get their work done. In a place where you have worked or another organization in which you have been a member, what were the main forms of com- munication with the employees or members? To
In Images of Organization, 2nd ed. (Thousand Oaks, CA: Sage, 1997), management scholar Gareth Morgan has analyzed companies using various metaphors. For example, he has looked at those elements of a company that make it appear to run like a machine (with rig- idly organized, specific job roles), an
List the types of companies requiring many kinds of communication. Then make a list of types of compa- nies requiring few kinds. What explains the difference
"Never mix business with personal matters-it just leads to damaged relationships, poor business deci- sions, or both." In what ways might this be a fair state- ment? In what ways is it unwise advice? LO3
Times are hard for Robo Solutions, a small local company that creates assembly-line robotics. Lately, the clients have been few and far between. But today the sales staff got encouraging news: James Pritchett, president of a nearby tool and die company, has in- quired about the possibility of the
In what ways is imagination important in business? In business communication? LO2
"People need to leave their cultures and values at the door when they come to work and just do business." Dis- cuss the possible merits and flaws of this attitude. LO2
To get a feel for how rapidly information technologies are changing and how significant the impact is on busi- ness, list all the information technologies (devices and applications) that you've learned to use over the last five years. Now reflect on how your communication,
"If there's no definitive solution, then all ways of han- dling a business communication problem are equally good." Using the discussion of business communica- tion problem solving in this chapter, explain why this statement is false. LO6
What is one of the aftershocks of a disaster?a. Tenants loyally return to the damaged property.b. Consumers will retain shopping patterns.c. Tenants are not permitted to terminate leases.d. Consumers form new shopping patterns and may not return.
The manager of which of the following prop erties should develop disaster preparedness plans?a. Large high-rise propertiesb. Commercial propertiesc. Scattered site housingd. All of the above
What value, if any, is there in cultivating a relationship with reconstruction companies before an emergency?a. They may be more available to someone with whom they have a relationship.xb. There is no value unless the manager can provide some kind of “make do” work.c. The manager can expect
Why is it important for the property manager to take steps to minimize post-emergency damage?a. Shows the owner that the manager is a responsible workerb. Reassures the tenants that they can quickly resume their occupanciesc. Required by insurance companiesd. Required by the terms of the management
Elevators can be deadly during a re becausea. the shafts create a chimney effect allowing updrafts of dangerous materials.b. the elevator might tear loose and fall to the basement.c. there is no way to reach trapped occupants.d. they are automatically turned off as part of containing the re.
Which of the following CANNOT be used during a re emergency?a. Stairwellsb. Window exitsc. Hallwaysd. Elevators
Which of the following disasters generally offers enough time in advance to issue warnings?a. Tornadoesb. Hurricanesc. Bomb threatd. Earthquake
One effective method to combat illegal drug activity is toa. organize community watch programs.b. hire off-duty police to act as security guards.c. require a drug test of every occupant as part of the lease qualication.d. refuse to rent to anyone younger than 30.
The primary purpose of life safety and security technology is toa. turn on the sprinkler system.b. discover and promptly report an emergency.c. broadcast evacuation instructions.d. prohibit access to elevators.
Emergency communication with tenants and the media should bea. in writing.b. deferred until the emergency is over and full information is available.c. through an authorized spokesperson.d. released expeditiously as soon as it is learned to avoid delay incurred by verication.
Which statement is TRUE concerning emergency procedures?a. Bomb threats are no longer taken seriously.b. Building or oor evacuation routines should be rehearsed on a regular basis.c. There is no way to anticipate a hurricane.d. Procedures for tornadoes and earthquakes are quite different.
Preventive maintenance inspectionsa. are required by all insurance companies.b. cannot be expected to detect plumbing problems.c. do not include structural inspections.d. can identify potentially hazardous defects in electrical systems.
The number one priority in a major emergency is toa. notify next of kin of those injured.b. alert the owner to the nature of the disaster.c. ensure safety of employees, tenants, and the public.d. arrange for an emergency spokesperson.
The news media may be interested in reporting emergency situations. The manager shoulda. permit access if safety is not a factor.b. give details on losses and admit liability.c. not be concerned with rumors because they cannot be conrmed.d. lock out reporters because they never get the story right.
Which of the following statements is the MOST accurate concerning electronic life safety and security systems?a. Most older buildings that can accommo date them are equipped with electronic communication systems.b. They can be installed readily by available on-site maintenance personnel.c. Their
Plastics used in furnishings and nishings may bea. re retardant.b. noncombustible.c. dangerous because of toxic gases.d. self-extinguishing.
During an emergency, handling pedestrian and vehicle trafc outside the building is the responsibility of thea. property manager.b. chief of security, who reports to the main entrance and is in charge during an emer-gency.c. rst available LSO (life safety ofcer).d. local police department.
A modern emergency response system will do all of the following EXCEPTa. discover and report a re.b. call the re department.c. vent the smoke out of the building.d. monitor tenant-installed improvements.
Of the following essential elements in a good security program, which is the MOST important?a. Emergency preventionb. Problem detectionc. Loss connementd. Damage control
A good life safety and security program is based on a coordinated approach includinga. electronic techniques and a trained secu rity force.b. the skillful use of equipment, personnel, and procedures.c. management expertise and independent consultants.d. detectors, alarms, and centralized control.
What elements should be included in Kim’s emergency procedures guide?
What are some of the ways that Kim can reduce crime?
Should Kim hire a security rm and if so, what should Kim look for?
The property manager should insist that the landlord buy all of the following types of insurance EXCEPTa. ood insurance.b. all risks insurance.c. renter’s insurance.d. re insurance.
How long is the manager required to retain leadbased paint disclosure records?a. One yearb. Three yearsc. Five yearsd. Indenitely
Which of the following hazards could be leak ing from a landll?a. Chlorouorocarbonsb. Radonc. Polychlorinated biphenyls (PCBs)d. Asbestos
Federal law now requires that only certied technicians may handle which of the following hazardous materials?a. Chlorouorocarbonsb. Formaldehydec. Radond. Lead-based paint
The standard insurance policy will NOT cover damages froma. re.b. hail.c. tornadoes.d. ooding.
The Environmental Protection Agency has recognized that the least hazardous way to deal with asbestos that is in place in a building is toa. remove it.b. ignore it.c. manage it in place.d. analyze it.
How much of a petroleum tank must be buried to cause the tank to be classied as “under ground”?a. None; any petroleum tank is considered dangerousb. 10%c. 50%d. 100%
Which of the following poisons could result from an incorrectly vented space heater?a. Radonb. Carbon monoxidec. Moldd. Asbestos
The Comprehensive Environmental Response, Compensation and Liability Act of 1980 (CERCLA)provided remedies against hazard ous substances in the environment and is pop ularly known as thea. Education and Recovery Act.b. Superfund Law.c. Federal Insecticide and Rodenticide Regulation.d. Hazard
In order to survive and thrive, mold requires a food source anda. moisture.b. strong light source, such as sunshine.c. chlorophyll.d. extreme temperatures.
Environmental impact statements for major public and private developments may be required bya. the federal government only.b. state governments only.c. local governments only.d. all levels of government.
Which of the following is recommended to alleviate mold problems?a. Increase humidityb. Decrease humidityc. Follow the advice of the insurance companyd. Regularly conduct mold testing
Which of the following hazards can generally be greatly reduced through proper ventilation?a. Asbestosb. Lead-based paintc. Radond. Polychlorinated biphenyls (PCBs)
Which statement is TRUE concerning the insurance available to independent property managers?a. Multiperil insurance protects equipment and supplies.b. The manager should be named as an addi-tional insured under the owner’s liability policy.c. Errors and omissions insurance protects against loss
What type of insurance protects the owner against loss for damage to other persons or their property?a. Extended coverage insuranceb. 80% coinsurancec. Business interruption insuranced. General liability and workers’ compensa tion insurance
A building has a physically depreciated cash value of $200,000. The property manager must remember thata. if coinsurance coverage of $160,000 is taken out, the cost will be about equal to “straight”insurance of $100,000.b. “straight” coverage of $50,000 will cost about the same as 80%
When the property manager lowers an insur ance premium by increasing the deductible, the manager is making an effort toa. avoid risk.b. retain part of the risk.c. control the risk.d. identify the risk.
Which of the following would protect the property manager from damages not caused by the manager’s own negligence or misconduct?a. Standard re policyb. Employer liability clausec. Workers’ compensationd. Indemnity clause
All of the following are examples of avoiding risk EXCEPTa. hiring contractors who show evidence of insurance for workers’ compensation.b. removing the diving board from the swim-ming pool.c. arranging environmental assessments.d. managing hazardous properties.
Installing re sprinklers is an example ofa. avoiding the risk.b. controlling the risk.c. retaining the risk.d. measuring the risk.
What can Rockford do to limit his liability in general?
Before Rockford can successfully limit his own liability, he must at lease partially alleviate Stern’s fears about being held liable for Rockford’s negligence. How can he do so?
What can Rockford do to limit his liability for acts of third parties?
Smaller living quarters and the increasing need to store many business records have led to the popularity ofa. mixed use developments.b. planned use developments.c. foreign trade zones.d. ministorage areas.
Which of the following typies the property manager’s role in industrial property maintenance?a. Leases are generally gross leases, so there is little requirement for the property manager’s involvement.b. Few tenants hire professional clean-ing crews, so the property manager must arrange for
If an industrial tenant will sign a longer lease, the owner may be more inclined toa. amortize the mortgage over a shorter term.b. lower the rent.c. withdraw concessions.d. increase the rent.
An industrial building of 11,000 square feet cost$370,500, and the owner wants a 12% annual return on the investment. The minimum rent per square foot the manager should obtain for the space isa. $2.22.b. $4.04.c. $6.23.d. $7.37.
How is the rent factor for industrial property expressed?a. Dollars per square yard per monthb. Dollars per cubic foot per yearc. Percentage of gross return on the leased propertyd. Dollars per square foot per year
Which of the following leases describes a common industrial lease?a. A gross lease puts most of the basic prop-erty expense on the tenant.b. A straight percentage lease requires the tenant to assume real estate tax and assessment payments in addition to the rental payment.c. A simple-net lease
What is the gross oor area of a one-story plant with a constant ceiling height of 11 feet and the following oor plan?a. 4,500 sq. ft.b. 4,464 sq. ft.c. 5,000 sq. ft.d. 43,964 sq. ft. UNENCLOSED TRUCK DOCKS
A one-story plant occupying 200,000 square feet is located on a site containing 600,000 square feet. What is the structural density of the property?a. 30%b. 33%c. 40%d. 12%
All of the following are used as incentives to entice industry to an area EXCEPTa. special taxes levied on new businesses.b. private industry councils.c. special tax incentives.d. industrial revenue bonds.
A labor-intensive industrya. is generally unionized.b. does not require plant facilities with a large parking area.c. has a high ratio of employees per acre.d. requires few in-plant facilities for workers.
In addition to regular duties, the manager of a ministorage area may also be required to furnisha. remodeling.b. utilities.c. additional security.d. social activities.
Showing industrial space to prospectsa. often involves showings to several persons at the same time, each interested in a different aspect of the property.b. does not differ from showing ofce property.c. involves local chamber of commerce ofcials.d. should be done by a broker who is a member of
What is the primary objective of the industrial manager?a. Developing planned industrial parksb. Arranging for a compatible tenant mixc. Finding a location with the lowest transpor-tation costsd. Matching a particular property with a spe-cic rm
Of the following, which method is particularly suited to marketing industrial space?a. Classied adsb. Display adsc. Direct maild. Radio commercials
Which of the following is a characteristic of storage space?a. High investment risk due to tenant instabilityb. Greater liquidity than light assembly plantsc. Limited demand in cold weatherd. Greater need for remodeling than ofce space when leases are renewed
Speculative construction of shell industrial buildingsa. permits tenants rapid occupancy to their specications once their lease is signed.b. has not been successful in areas experiencing rapid population growth.c. works best if the building is designed for special-purpose use.d. is not permitted
An industrial company has just completed building a factory to exact specications. Now it wants to pull its equity out to use for other business purposes.Which of the following would MOST likely be utilized to realize this objective?a. Contract for deedb. Installment salec. Sale-leasebackd.
A building is still quite usable and in fairly good condition. However, the supporting pillars are placed only ten feet apart and the walls are solid.It is nearly impossible to thread computer cable in the walls. This property isa. currently unmarketable.b. physically obsolete.c. functionally
What is the term used to describe a building built for use as a warehouse but adaptable to light manufacturing?a. General-purposeb. Special-purposec. Limited-purposed. Single-purpose
Industrial real estate is classied according toa. nonconvertibility.b. adaptability.c. distribution factor.d. services provided.
What qualities in a tenant should Yu screen for?

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Property Management 9th Edition Robert C. Kyle, Marie S. Spodek, Floyd M. Baird - Solutions

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