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business
operations management 6th
Operations Management Sustainability And Supply Chain Management 13th Global Edition Jay Heizer, Barry Render, Chuck Munson - Solutions
Once a product is defined, what documents are used to assist production personnel in its manufacture? lop1
What is concurrent engineering and why is it adopted by companies? lop1
Describe the differences between joint ventures and alliances. lop1
Describe four organizational approaches to product development. Which of these is generally thought to be best? lop1
Explain what is meant by robust design. lop1
What are three specific ways in which computer-aided design(CAD) benefits the design engineer? lop1
From the manufacturing, organizational, and supply chain management points of view, what kind of challenges might a firm face in shifting its designing strategy from integrality to modularity? lop1
What information is contained in an engineering drawing? lop1
How can the voice of the customer be incorporated in the design of products and services? lop1
Explain what is meant in service design by the “moment of truth.” lop1
Explain how the house of quality translates customer desires into product/service attributes. lop1
Discuss the advantages and disadvantages of involving customers fairly early in the product design process. lop1
Describe several applications of virtual reality in product design. lop1
What is the difference between virtual reality and augmented reality? lop1
Identify three products or services that employ:a) Interchangeabilityb) Standardizationc) Modular design lop1
What drives McDonald’s need for creating local products in addition to their traditional menu items? lop1
How can phasing out traditional menu items in some markets be a successful strategy? lop1
Which other industries need localized products despite standardization being an important factor? lop1
How does the concept of product life cycle apply to Regal Marine products? lop1
What strategy does Regal use to stay competitive? lop1
What kind of engineering savings is Regal achieving by using CAD technology rather than traditional drafting techniques? lop1
What are the likely benefits of the CAD design technology? lop1
Identify the product design options that Celebrity Cruises has available as it designs a new ship. lop1
How does Celebrity’s product strategy differ from the strategy of its sister companies, Royal Caribbean Cruises Ltd. and Azamara Club Cruises? lop1
How might Figure 5.3 be modified to reflect the product development cycle at Celebrity Cruises? lop1
How does Celebrity’s product development process compare with the product development organizations suggested in your text? lop1
Given the contribution made on each of the three products in the following table and their position in the life cycle, identify a reasonable operations strategy for each:COMPANY CONTRIBUTION (%: TOTAL ANNUAL CONTRIBUTION DIVIDED BY TOTAL ANNUAL SALES)POSITION IN LIFE CYCLE Smart watch 30 40
Perform a “product-by-value” analysis on products A, B, C, D, and E.A B C D E Unit Contribution $0.75 $0.33 $1.25 $0.85 $0.75 Total Contribution $63,000 $82,000 $95,000 $115,000 $57,000 lop1
Using the house of quality, pick a real product (a good or service) and analyze how an existing organization satisfies customer requirements. lop1
Prepare a house of quality for a mousetrap. lop1
Conduct an interview with a prospective purchaser of a new bicycle and translate the customer’s wants into the specific hows of the firm. lop1
Using the house of quality sequence, as described in Figure 5.4 on page 201, determine how you might deploy resources to achieve the desired quality for a product or service whose production process you understand. lop1
A company is investigating the make-or-buy decision for a new item with the following cost structure:DECISION FIXED COST/YEAR VARIABLE COST/UNIT Make € 100,000 € 25 Buy 0 € 50a) At what volumes would each decision be preferred?b) What is the most economical decision for a volume of 15,000
Draw an assembly chart for a pair of eyeglasses and its case. lop1
Prepare a script for telephone callers at the university’s annual “phone-a-thon” fundraiser. lop1
Develop the BOM for product XYZ made from two units of B, five units of C, and four units of D. B is subassembled from six units of E and two units of F; C from four units of E and three units of D, and D from two units of G and four units of H. lop1
Prepare a bill of material and an assembly chart for a salad of your own choosing. lop1
Prepare a bill of material for a wooden pencil, complete with eraser. lop1
Prepare a bill of material for the table illustrated: lop1 Left side Front Table top Back Right side Bracket Nut Casters Top of leg Washer Bolt
Prepare a bill of material for a computer mouse(GeniMouse). lop1
Prepare a bill of material for a mechanical pencil. lop1
McBurger, Inc., wants to redesign its kitchens to improve productivity and quality. Three designs, called designs K1, K2, and K3, are under consideration. No matter which design is used, daily production of sandwiches at a typical McBurger restaurant is for 500 sandwiches. A sandwich costs $1.30 to
A product’s life cycle is divided into four stages, including:a) introduction.b) growth.c) maturity.d) all of the above. lop1
Product development systems include:a) bills of material.b) routing charts.c) functional specifications.d) product-by-values analysis.e) configuration management. lop1
A house of quality is:a) a matrix relating customer “wants” to the firm’s “hows.”b) a schematic showing how a product is put together.c) a list of the operations necessary to produce a component.d) an instruction to make a given quantity of a particular item.e) a set of detailed
Time-based competition focuses on:a) moving new products to market more quickly.b) reducing the life cycle of a product.c) linking QFD to PLM.d) design database availability.e) value engineering. lop1
Products are defined by:a) value analysis.b) value engineering.c) routing sheets.d) assembly charts.e) engineering drawings. lop1
A route sheet:a) lists the operations necessary to produce a component.b) is an instruction to make a given quantity of a particular item.c) is a schematic showing how a product is assembled.d) is a document showing the flow of product components.e) all of the above. lop1
Decision trees use:a) probabilities.b) payoffs.c) logic.d) options.e) all of the above lop1
Which of the following are elements of the Basel definition of“embeddedness”?I. Operational risk is a key factor in the bank’s strategic and business planning processes.II. The board has approved the operational risk appetite.III. The business units are able to demonstrate how they are using
The circular economy means:a) keep and use resources as long as possible, then recover and regenerate to the maximum possible value at end of service life.b) meet the needs of the present without compromising the ability of future generations to meet their needs.c) appropriately allocating scarce
Define quality and TQM 249
Describe the ISO international quality standards 250
Explain Six Sigma 253
Explain how benchmarking is used in TQM 254
Explain quality robust products and Taguchi concepts 256
Use the seven tools of TQM 257 kio5
Explain how improving quality can lead to reduced costs. kio5
As an Internet exercise, explain the rationale behind the creation of EFQM, and the fundamental concept defining the Enablers in the model. See www.efqm.org. kio5
Which 3 of Deming’s 14 points do you think are most critical to the success of a TQM program? Why? kio5
List the seven concepts that are necessary for an effective TQM program. How are these related to Deming’s 14 points? kio5
Name three of the important people associated with the quality concepts of this chapter. In each case, write a sentence about each one summarizing his primary contribution to the field of quality management. kio5
What are seven tools of TQM? kio5
How does fear in the workplace (and in the classroom) inhibit learning? kio5
How can a university control the quality of its output (that is, its graduates)? kio5
Philip Crosby said that quality is free. Why? kio5
List the three concepts central to Taguchi’s approach. kio5
What is the purpose of using a Pareto chart for a given problem? kio5
What are the four broad categories of “causes” to help initially structure an Ishikawa diagram or cause-and-effect diagram? kio5
Where would the checklists for employees be beneficial in a service company, such as McDonalds? kio5
In what way do you think the operations managers’ role may change with regards to quality in the future? kio5
Explain, in your own words, what is meant by source inspection. kio5
What are 10 determinants of service quality? kio5
How would you define high quality? kio5
In this chapter, we have suggested that building quality into a process and its people is difficult. Inspections are also difficult. To indicate just how difficult inspections are, count the number of Es (both capital E and lowercasee) in the OM in Action box “Richey International’s Spies” on
An avant-garde clothing manufacturer runs a series of high-profile, risqué ads on a billboard on Highway 101 and regularly collects protest calls from people who are offended by them. The company has no idea how many people in total see the ads, but it has been collecting statistics on the number
Develop a scatter diagram for two variables of interest [say pages in the newspaper by day of the week; see the example in Figure 6.6(b)]. kio5
Develop a Pareto Chart of the following causes for defectives in Lloyds shoe production.REASON FOR DEFECTIVE FREQUENCY Lack of training of production staff 12 Poor leather quality 7 No process descriptions 9 Difficulties understanding the processes 11 Divergent glue quality 3 Variable production
Develop a histogram of the transportation time you took the last ten times you travelled to college. kio5
The Head of Department of your college is concerned about the poor outcomes. He has recorded data presented in the table below for 10 students. He first investigated the students’ attendance rate and their grade to understand if there is a correlation between attendance and grade outcomes. Select
She has been concerned because customers have been waiting too long for their food, and this graph is intended to help her find possible causes of the problem.b) This is an example of what type of graph? kio5
Develop a flowchart [as in Figure 6.6(e) and Example 2]showing all the steps involved in planning a party. kio5
Draw a fish-bone chart detailing reasons why an airline customer might be dissatisfied. kio5
Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fish-bone chart showing reasons why you might arrive late in the morning. kio5
Develop an Ishikawa diagram to depict customer dissatisfaction at a pizza restaurant. You should use the four Ms approach. kio5
Draw a fish-bone chart depicting the reasons that might give rise to an incorrect fee statement at the time you go to pay for your registration at school. kio5
Mary Beth Marrs, the manager of an apartment complex, feels overwhelmed by the number of complaints she is receiving. Below is the check sheet she has kept for the past 12 weeks. Develop a Pareto chart using this information. What recommendations would you make?WEEK GROUNDS PARKING/DRIVES POOL
Use Pareto analysis to investigate the following data collected on a printed-circuit-board assembly line:DEFECT NUMBER OF DEFECT OCCURRENCES Components not adhering 143 Excess adhesive 71 Misplaced transistors 601 Defective board dimension 146 Mounting holes improperly positioned 12 Circuitry
Your operations management professor is a dedicated professor. He is a perfectionist, and passionate about his job. He joined your university in the fall of 2016, and has since then taught more than 500 students. A committed pedagogue, your professor expects to see his students demonstrate a good
Develop a flowchart for one of the following:a) Filling up with gasoline at a self-serve station.b) Determining your account balance and making a withdrawal at an ATM.c) Getting a cone of yogurt or ice cream from an ice cream store. kio5
Your team has been hired by a wallets producer company called Middle Eastern Fine Leather Company (MEFL). MEFL makes wallets and supplies them through several retail outlets in the Middle Eastern region. Recently some problems have emerged:• A lengthy delivery in supply to the retail outlets.•
New World Theater tracks customer satisfaction in their cinema. In a recent survey, they asked for feedback from the customers where each customer had the opportunity to mention one thing they were displeased with. The outcome was that 797 customers answered the question with the following result:
Prepare a fish-bone chart explaining how a pizza delivery can arrive late on a Friday or Saturday. kio5
Draw a fish-bone chart showing why an assistant you paid to prepare a spreadsheet produced one with numerous errors. kio5
Choose criteria for a checklist to identify the quality problems (possible defect issues) for manufacturing shirts and blouses. kio5
Identify and explain six quality inspections in a service with which you have had some experience. kio5
Using at least two different quality tools, analyze the data and present your conclusions. kio5
How could the survey have been more useful? kio5
What is the next step? kio5
Why is it important for Arnold Palmer Hospital to get a patient’s assessment of health care quality? Does the patient have the expertise to judge the health care he or she receives? kio5
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