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business
operations management 6th
Operations Management Sustainability And Supply Chain Management 13th Global Edition Jay Heizer, Barry Render, Chuck Munson - Solutions
List ISO 14000’s (a) five core elements, (b) advantages, and(c) environmental and economic benefits. lop5
How would you classify a company as green? lop5
Why are sustainable business practices important? lop5
The Brew House needs to decide which of two coffee maker designs is better environmentally. Using the following tables, determine which model is the better design alternative.Brew Master lop5 PART RESALE REVENUE PER UNIT RECYCLING REVENUE PER UNIT PROCESSING COST PER UNIT DISPOSAL COST PER UNIT
Using the information in Problem S5.1, which design alternative is the better environmental choice if the Brew House decided to add a timer to the Brew Mini model? The timer revenue and costs are identical to those of the Brew Master. lop5
Using the information in Problem S5.1, which design alternative is the better environmental choice if the Brew House decided to remove the timer from the Brew Master model? lop5
A small commercial company wants to buy cars for its sales personnel. After extensive market research, the company is about to decide which one of the following two cars to choose from based on the information provided in the following table. lop5
Compare the two car alternatives and estimate:a) The total life cycle cost of each carb) The crossover point in milesc) The crossover point in years lop5
In Problem S5.4, fuel efficiency was determined based on using the cars in city traffic. Estimate the total life cycle cost of each alternative and the crossover point in both miles and years if the cars are used for motorway travelling where the average efficiencies become 44 and 47 miles per
Repeat Problem S5.4 but now with an average fuel price of $3.8 per mile. lop5
In a municipality where a significant amount of recyclable waste is generated, the city has granted permits to waste collectors to take charge of the recyclables and generate additional income by selling them. Now the city wants to establish an environmental waste management program where all the
In Problem S5.7, another alternative (Alternative Four) is investigated, where the city takes total responsibility for the program and employs a number of local people with a variable cost of €1,000 per month. Further, in the spirit of social responsibility, it initiates a scheme where the local
Mercedes is assessing which of two windshield suppliers provides a better environmental design for disassembly. Using the tables below, select between PG Glass and Glass Unlimited.PG Glass PART RESALE REVENUE PER UNIT RECYCLING REVENUE PER UNIT PROCESSING COST PER UNIT DISPOSAL COST PER UNIT Glass
Green Forever, a manufacturer of lawn equipment, has preliminary drawings for two grass trimmer designs. Charla Fraley’s job is to determine which is better environmentally.Specifically, she is to use the following data to help the company determine:a) The revenue retrieval for the GF Deluxeb)
Green Forever (see Problem S5.12) has decided to add an automatic string feeder system with cost and revenue estimates as shown below to the GF Deluxe model.a) What is the new revenue retrieval value for each model?b) Which model is the better environmental design alternative?PART RESALE REVENUE
Green Forever’s challenge (see Problem S5.12) is to determine which design alternative is the better environmental choice if it uses a different battery for the Premium Mate. The alternate battery revenue and costs are as follows:PART RESALE REVENUE PER UNIT RECYCLING REVENUE PER UNIT PROCESSING
Hartley Auto Supply delivers parts to area auto service centers and is replacing its fleet of delivery vehicles. What is the total vehicle life cycle cost of this gasoline engine truck given the information provided in the following table?VEHICLE PURCHASE COST $25,000 VEHICLE OPERATING COST PER
Given the data in Problem S5.15 and an alternative hybrid vehicle with the specifications shown below:a) What is the crossover point in miles?b) Which vehicle is has the lowest cost until the crossover point is reached?VEHICLE PURCHASE COST $29,000 VEHICLE OPERATING COST PER MILE $0.08 USEFUL LIFE
Based the crossover point in miles found in Problem ? lop5
what is this point in years? lop5
Using the data from Problem S5.16, if gas prices rose to $3.00 per gallon, what would be the new crossover point in miles? lop5
Using the new crossover point in Problem S5.18, how many years does it take to reach that point? lop5
Find a LEED-certified building in your area and compare its features to those of the Amway Center. lop5
What does a facility need to do to earn the gold LEED rating?What other ratings exist? lop5
Why did the Orlando Magic decide to “go green” in its new building? lop5
What are the sources of pressure on firms such as Frito-Lay to reduce their environmental footprint? lop5
Identify the specific techniques that Frito-Lay is using to become a “green manufacturer.” lop5
Select another company and compare its green policies to those of Frito-Lay. lop5
How are cruise line sustainability programs similar to and different from those of hotels on shore? lop5
What environmental events in the cruise industry precipitated green efforts? lop5
Compare Celebrity to other cruise lines in terms of sustainability. lop5
What is the purpose of the “scrubbing” system? lop5
The full title of Basel II isa. “International Convergence of Capital Measurement and Capital Standards: A Revised Framework.”b. “International Convergence of Capital Accords.”c. “Accord of the Bank of International Settlements.”d. “International Convergence of Capital Measurement and
Pillar 1 provides guidance for I. Three approaches to credit risk.II. Three approaches to operational risk.III. Market risk VaR.IV. A minimum capital ratio of 8 percent.V. Liquidity risk ratios.a. I onlyb. I and II onlyc. I, II, and III onlyd. I, II, III, and IV onlye. All of the above
Which of the following best describes an aspect of a good policy document?a. Content requires continuous updating.b. Detailed steps and activities are outlined.c. It is approved by a senior management committee on an annual basis.d. It represents the future state goal for best practices.
Which of the following statements best describes the value of using external database sources?a. Consortium data provide a full data set for a bank to use for benchmarking.b. Subscription data sources provide a full data set for a bank to use for benchmarking.c. A combination of subscription and
An indicator that measures the average time taken to resolve a help desk request would best be described as aa. key risk indicator.b. key performance indicator.c. key control indicator.d. simple metric.
The Basel II definition of scenario analysis requires which of the following elements as part of the process?I. Knowledge of experienced business managers II. Knowledge of experienced risk management experts III. Knowledge of external independent advisers IV. Reasoned assessments of plausible
During a scenario analysis workshop, a senior manager becomes concerned that an honest but high estimate of plausible losses will reflect badly on her management skills. How might this significantly impact the results? Select the best answer.a. The results may reflect a motivational bias.b. The
Basel II provided what three main approaches to calculating operational risk capital?I. The Basic Indicator Approach II. The Standardized Approach III. The Advanced Measurement Approach IV. The Loss Distribution Approacha. I, II, and IIIb. I, II, and IVc. II, III, and IVd. I, III, and IV
Basel III allows which of the following approaches to calculating operational risk capital?I. A basic indicator approach II. A standardized approach III. An advanced measurement approacha. I, II, and IIIb. I and IIc. III onlyd. II only
Which of the following is most likely to generate informed business decisions based on operational risk considerations?a. A table showing raw operational risk loss datab. A table containing the total capital required using the Basic Indicator Approachc. A list of themes raised through the RCSA
Which of the following statements is true?a. The Basel II definition of operational risk includes reputational risk.b. Reputational risk is captured under Pillar 1 of Basel II.c. There is no reputational impact in operational risk.d. The impact of reputational risk is captured under Pillar 2 of
GRC is the common term used fora. governance, reliance, and content.b. global risk convergence.c. governance, risk, and compliance.d. global regulatory controls.
Which of the following is the best description of the Basel II requirements regarding strategic risk?a. There is no regulatory requirement to manage or measure strategic risk.b. Pillar 2 requires firms to manage and measure strategic risk.c. Pillar 1 includes strategic risk in the definition of
What Basel risk category does this event fall under?
What weaknesses in risk management did this event expose?
What Basel risk category does this event fall under?
Discuss the actions of the various regulators; do they all seem reasonable?
What was the most important lesson learned? Discuss.
What Level 1 Basel risk category was this event?
What was the main cause of this event?
What Basel business line did this business event occur in?
What lessons had UBS not learned from the Société Générale case from only a few years earlier? Discuss.
Define mission and strategy 67
Identify and explain three strategic approaches to competitive advantage 68
Understand the significance of key success factors and core competencies 74
Use factor rating to evaluate both country and outsource providers 79
Identify and explain four global operations strategy options 80
Based on the descriptions and analyses in this chapter, would Boeing be better described as a global firm or a transnational firm? Discuss. lop1
List six reasons to internationalize operations. lop1
Coca-Cola is called a global product. Does this mean that Coca-Cola is formulated in the same way throughout the world? Discuss. lop1
Identify and explain the four strategies that operations managers of international and multinational firms use to approach global opportunities. lop1
What is competitive advantage and what is the theory of comparative advantage? lop1
Describe how an organization’s mission and strategy have different purposes. lop1
Identify the mission and strategy of your automobile repair garage. What are the manifestations of the 10 strategic OM decisions at the garage? That is, how is each of the 10 decisions accomplished? lop1
As a library or Internet assignment, identify the mission of a firm and the strategy that supports that mission. lop1
How does an OM strategy change during a product’s life cycle? lop1
There are three primary ways to achieve competitive advantage. Provide an example, not included in the text, of each.Support your choices. lop1
Given the discussion of Southwest Airlines in the text, define an operations strategy for that firm now that it has purchased AirTran. lop1
How must an operations strategy integrate with marketing and accounting? lop1
How would you summarize outsourcing trends? lop1
Can the operations function on its own provide competitive advantage? lop1
Explain, citing appropriate examples, how flexibility saves time and stimulates response. lop1
How should a company select an outsourcing provider? lop1
What are some of the possible consequences of poor outsourcing? lop1
Read about Zara, the Spanish fashion retail company, and explain what is the best descriptive of Zara’s strategy approach. Explain some key operations management decisions that help Zara implement this strategy. lop1
Match the product with the proper parent company and country in the table below:PRODUCT PARENT COMPANY COUNTRY Arrow Shirtsa. Volkswagen 1. France Braun Household Appliancesb. Bidermann International 2. Great Britain Volvo Autosc. Bridgestone 3. Germany Firestone Tiresd. Campbell Soup 4. Japan
Based on the corruption perception index developed by Transparency International (www.transparency.org), rank the following countries from most corrupt to least: Venezuela, Denmark, the U.S., Switzerland, and China. lop1
Based on the competitiveness ranking developed by the Global Competitiveness Index (www.weforum.org), rank the following countries from most competitive to least: Mexico, Switzerland, the U.S., and China.The text provides three primary strategic approaches (differentiation, cost, and response) for
What are the implications for operations management with respect to the following organizational strategies: (1) low price, (2) good quality, (3) response, (4) innovation, (5) variety, and (6) sustainability? lop1
Claudia Pragram Technologies, Inc., has narrowed its choice of outsourcing provider to two firms located in different countries. Pragram wants to decide which one of the two countries is the better choice, based on risk-avoidance criteria. She has polled her executives and established four
Ranga Ramasesh is the operations manager for a firm that is trying to decide which one of four countries it should research for possible outsourcing providers. The first step is to select a country based on cultural risk factors, which are critical to eventual business success with the provider.
Fernando Garza’s firm wishes to use factor rating to help select an outsourcing provider of logistics services.a) With weights from 1–5 (5 highest) and ratings 1–100 (100 highest), use the following table to help Garza make his decision:RATING OF LOGISTICS PROVIDERS CRITERION WEIGHT OVERNIGHT
As an operations management student, you have been hired by a local restaurant to perform a factor-rating analysis to help the restaurant choose an outsourcing provider. You have identified three important factors: quality, taste, and delivery time;giving the following weightage to each factor: 60%
You are about to establish your own business; your strategy is to focus on your core business and outsource the customer service to an external service provider to handle the customers’ requirement queries and complaints. Based on an extensive study, you have identified 6 key factors for the
When is the application of a multidomestic strategy most appropriate? What kind of industries can this be applied to? lop1
What are the major pros and cons for companies to set up production in Ethiopia? lop1
How could inferior working conditions influence the efficiency of production for companies? lop1
What factors influence productivity of the companies that decide to set up operations in Ethiopia? lop1
State Regal Marine’s mission in your own words. lop1
Identify the strengths, weaknesses, opportunities, and threats that are relevant to the strategy of Regal Marine. lop1
How would you define Regal’s strategy? lop1
How would each of the 10 operations management decisions apply to operations decision making at Regal Marine? lop1
Identify the strategy changes that have taken place at Hard Rock Cafe since its founding in 1971. lop1
As Hard Rock Cafe has changed its strategy, how has its responses to some of the 10 decisions of OM changed? lop1
Where does Hard Rock fit in the four international operations strategies outlined in Figure 2.9? Explain your answer. lop1
What are some outsourcing opportunities in a restaurant? lop1
What supply chain issues are unique to a firm sourcing from 35 countries? lop1
Examine how other firms or industries develop international supply chains as compared to Darden. lop1
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