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pmp® exam practice test and study guide

PMP® Exam Practice Test And Study Guide 10th Edition Ginger Levin, J. LeRoy Ward - Solutions

A management reserve is used for—a. Risks that are identified at the outset of the projectb. Risks that are not identified at the outset of the project but are known before they occurc. Risks that cannot be known before they occur because they are external risksd. Any risks that cannot be known
Your project team has identified all the risks on the project and has categorized them as high, medium, and low. The “low” risks are placed on which one of the following for monitoring?a. Threat listb. Low risk listc. Watch listd. Low impact list
The project scope statement should be used in the Identify Risk process because it—a. Identifies project assumptionsb. Identifies all the work that must be done and, therefore, includes all the risks on the projectc. Helps to organize all the work that must be done on the projectd. Contains
If the probability of event 1 is 80 percent and of event 2 is 70 percent and they are independent events, how likely is it that both events will occur?a. 6 percentb. 15 percentc. 24 percentd. 56 percent
Each one of the following statements about risk avoidance is true EXCEPT that it—a. Focuses on changing the project management plan to eliminate entirely the threatb. Isolates the project’s objectives from the risk’s impactc. Accepts the consequences of the risk event should it occurd.
You are developing radio frequency (RF) technology that will improve overnight package delivery. You ask each stakeholder to estimate the most optimistic package delivery time using the RF technology, the most pessimistic time, and the most likely time. This shows that for your next step you plan
A project health check identified a risk that your project would not be completed on time. As a result, you are quantifying the project’s risk exposure and determining what cost and schedule contingency reserves might be needed. You performed a schedule risk analysis using Monte Carlo analysis.
In the below path convergence example, if the odds of completing activities 1, 2, and 3 on time are 50 percent, 50 percent, and 50 percent, what are the chances of starting activity 4 on day 6?a. 10 percentb. 13 percentc. 40 percentd. 50 percent Start Activity 1 5 days Activity 2 5 days Activity 4
Most statistical simulations of budgets, schedules, and resource allocations use which one of the following approaches?a. PERTb. Decision-tree analysisc. Present value analysisd. Monte Carlo analysis
A workaround is—a. An unplanned response to a negative risk eventb. A plan of action to follow when something unexpected occursc. A specific response to certain types of risk as described in the risk management pland. A proactive, planned method of responding to risks
The Delphi technique is a particularly useful method for identifying risks to—a. Present a sequence of decision choices graphically to decision makersb. Define the probability of occurrence of specific variablesc. Reduce bias in the analysis and keep any one person from having undue influence on
You are working on identifying possible risks to your project to develop a nutritional supplement. You want to develop a comprehensive list of risks that can be addressed later through qualitative and quantitative risk analysis. An information gathering technique used to identify risks is—a.
As project manager, you have assembled the team to prepare a comprehensive list of project risks. Which one of the following documents would be the most helpful in this process?a. OBSb. WBSc. RBSd. CBS
Projects are particularly susceptible to risk because—a. Murphy’s law states that “if something can go wrong, it will”b. There is uncertainty in all projectsc. Project management tools are generally unavailable at the project team leveld. There are never enough resources to do the job
The risk urgency assessment is a tool and technique used for—a. Plan Risk Responsesb. Identify Risksc. Perform Qualitative Risk Analysisd. Perform Quantitative Risk Analysis
A risk response strategy that can be used for both threats and opportunities is—a. Shareb. Avoidc. Acceptd. Transfer
As the project manager, you have the option of proposing one of three systems to a client: a full-feature system that not only satisfies the minimum requirements but also offers numerous special functions (the “Mercedes”); a system that meets the client’s minimum requirements (the
Which of the following formulas calculates the number of communication channels in a project? a. b. C. d. n(n-1) 2 2-1 2 2 n-1 n 2-2 1"
You are working on a project with 15 stakeholders. The number of communication channels on this project is—a. 15b. 105c. 210d. 225
Because communications planning often is linked tightly with enterprise environmental factors, which one of the following statements is true?a. The project’s organizational structure has a major effect on the project’s communications requirements.b. Standardized guidelines, work instructions,
The purpose of work performance data in Control Communications is to present results of comparative analysis to the—a. Performance measurement baselineb. Communications management planc. Stakeholder management pland. Deliverable status
One way to determine how to best update and communicate project performance and respond to stakeholder information requests is to—a. Review the effectiveness of the communications management planb. Set up a portalc. Hold meetingsd. Distribute performance reports
Changes in the report formats and lessons learned documents process should trigger changes to the—a. Project management plan and performance reporting systemb. Integrated change control system and the communications management planc. Monitor and control project process and the project management
General management skills relevant to the Manage Communications process include—a. Operational planningb. Organizational behaviorc. Setting and managing expectationsd. Influencing the organization
Information received from stakeholders concerning project operations can be distributed and used to modify or improve future performance of the project. This modification or improvement is done as an update to organizational process assets during which of the following processes?a. Plan
Assume you want to optimize the work performance reports you will use to manage communications. You should do so by—a. Determining the most appropriate choice of communications mediab. Setting different communications techniques for different stakeholder groupsc. Ensuring the information is
Work performance information is an output of which process?a. Manage risksb. Manage communicationsc. Control communicationsd. Report performance
You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders. You want to combine the type and format of the stakeholder’s information needs with an analysis of the value of the information. You will document this information in the—a.
Assume on your project you have identified 250 stakeholders located in three continents and of these 250, you have determined that 200 of them will be actively involved and interested in your project. Therefore, as you determine an appropriate communication method, your best approach is—a.
You have heard recently that the client calls your progress reports the “Code of Hammurabi” because they seem to be written in hieroglyphics and are completely indecipherable to all but an antiquities scholar. This situation could have been avoided by—a. Informing the client at the start of
Your organization has decided to use project management for all of its endeavors. It has established a Center of Excellence for Project Management to support the movement into management by projects and has appointed you as its director. Since you work in a matrix environment, which of the
A communications management plan includes which one of the following sample contents?a. Issuesb. Escalation processes, including time frames and the management chainsc. Dimensionsd. Project assumptions and constraints
In project communications, the first step in a written communication is to—a. Analyze the facts and assumptions that have a bearing on the purpose of the messageb. Gather thoughts or ideasc. Develop a logical sequence of the topics to be addressedd. Establish the basic purpose of the message
As an output from Control Communications, it may be necessary to update the—a. Identified risksb. Forecastsc. Corporate policies, procedures, and processesd. Knowledge management system
In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. To communicate effectively, the project manager should be—a. Aware of the communication styles of the other partiesb. Aware of his or her own preferred communication stylec. Able to apply a
Communication is important when setting and managing expectations with the stakeholders. Which one of the following statements is NOT true regarding the importance of communications within a project?a. Communications is one of the single biggest contributors to project success or failure.b. Project
A simple performance report provides information on—a. Percent completeb. Customer satisfactionc. Unacceptable variancesd. Scope creep
As head of the PMO, you will receive performance reports for all major projects. You decided to set a guideline for project managers as performance reporting should—a. Collect work performance information on the status of deliverablesb. Provide earned value data for project forecastingc. Provide
The issue log is useful in Control Communications because it—a. Provides what has happened and is a platform for subsequent communicationsb. Includes the project’s risk registerc. Organizes and summarizes information gatheredd. Serves as an information management system for communications
The key benefit of the Control Communications process is—a. Sharing best practices with other project teams in the organization with lessons learnedb. Ensuring the information needs of stakeholders are metc. Ensuring an optimal information flow among communication participantsd. Providing
A skill in negotiating is—a. Active listeningb. Attentive listeningc. Getting to “yes”d. Using confrontation to solve problems
Sample attributes of a communications management plan include which one of the following?a. Rolesb. Responsibilitiesc. Ethicsd. Authority
As an output of Plan Communications, it may be necessary to update the project documents, which include the—a. Stakeholder registerb. Corporate policies, procedures, and processesc. Knowledge management systemd. Stakeholder management plan
You finally have been appointed project manager for a major company project. One of your first activities as project manager will be to create the communications management plan. As you match the stakeholder with the appropriate communication methods for that stakeholder, you could use any one of
The most common communication problem that occurs during negotiation is that—a. Each side may misinterpret what the other side has saidb. Each side may give up on the other sidec. One side may try to confuse the other sided. One side may be too busy thinking about what to say next to hear what is
On your project, scope changes, constraints, assumptions, integration and interface requirements, and overlapping roles and responsibilities pose communications challenges. The presence of communication barriers is most likely to lead to—a. Reduced productivityb. Increased hostilityc. Low
Project managers spend a great deal of time communicating with the team, the stakeholders, the client, and the sponsor. One can easily see the challenges involved, especially if one team member must communicate a technical concept to another team member in a different country. The first step in
You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you realize the importance of—a. Conducting a stakeholder analysis to assess information needsb. Performing communications planning
Your CEO just sent you an e-mail asking you to make a presentation on your project, which has been in progress for 18 months, to over 50 identified internal and external stakeholders. You have been conducting such presentations and holding meetings regularly on this important project. You should
You have decided to organize a study group of other project managers in your organization to help prepare for the PMP® exam. What type of communication activity are you employing in your efforts to organize this group?a. Horizontalb. Verticalc. Officiald. External
Statements of organizational policies and philosophies, position descriptions, and constraints are examples of—a. Formal communicationb. Lateral communicationc. External communicationd. Horizontal communication
As a project manager, you try to use empathic listening skills to help understand another person’s frame of reference. In following this approach, you should—a. Mimic the content of the messageb. Probe, then evaluate the contentc. Evaluate the content, then advised. Rephrase the content and
Having worked previously on projects as a team member, you are pleased to now be the project manager to develop a new process to ensure that software projects in your IT department are considered a success and are not late or over budget. However, many of your team members are new to the
You are managing a project with team members located at customer sites on three different continents. As you plan communications with your stakeholders, you should review—a. Stakeholder management planb. Stakeholder registerc. Communications modeld. Communications channels
Project managers for international projects should recognize key issues in cross-cultural settings and place special emphasis on—a. Establishing a performance reporting systemb. Using good communication planningc. Establishing and following a production schedule for information distribution to
One purpose of the communications management plan is to provide information about the—a. Methods that will be used to convey informationb. Methods that will be used for releasing team members from the project when they are no longer neededc. Project organization and stakeholder responsibility
The communications management process goes beyond distributing relevant information as it—a. Focuses on establishing working relationships and standard formats for global communication among stakeholdersb. Ensures information being communicated has been appropriately generated, received, and
Determining the method and the timing of releasing team members should be included in the—a. Staff acquisition planb. Human resource planc. Staffing management pland. Project training plan
In addition to individual performance appraisals, team performance assessments are critical. Their evaluation may include indicators such as—a. Reduced staff turnover rateb. Negotiation skillsc. Team preferencesd. The ability to work well with others
A resource histogram is useful as part of the human resource management plan as it—a. Provides a visual representation of resource allocationb. Enables a smooth transition to release resourcesc. Sets priorities as to when scarce resources should be scheduledd. Shows whether the team is colocated
A key benefit of the Plan Human Resource Management process is to determine the project organization chart. Therefore, an important first step is to—a. Create the WBS and let it determine the project organizational structureb. Review the project management planc. Refer to the project charter
Hierarchical-type charts are a tool and technique for use in Plan Human Resource Management. Which one of the following is helpful in tracking project costs and can be aligned with the organization’s accounting system?a. RACIb. RAMc. RBSd. OBS
The key way for a project manager to promote optimum team performance in project teams whose members are not colocated is to—a. Build trustb. Establish a reward and recognition systemc. Obtain the support of the functional managers in the other locationsd. Exercise his or her right to control all
Work performance reports are especially helpful in the Manage Project Team process because—a. They assess team performance to take corrective or preventive action as neededb. They assist in determining future human resource requirementsc. They assess the degree of the project manager’s
Attitude surveys, specific assessments, structured interviews, ability tests, and focus groups are examples of—a. Team performance assessmentsb. Project performance appraisalsc. Personnel assessment toolsd. Ways to improve knowledge and skills of team members
A best practice in setting clear expectations regarding acceptable behavior by team members is to—a. Set ground rulesb. Have team members sign off on the project’s vision and mission statementsc. Set up a RACI chartd. Link team member competencies to their specific responsibilities
Your organization is adopting a project-based approach to business, which has been difficult. Although project teams have been created, they are little more than a collection of functional and technical experts who focus on their specialties. You are managing the company’s most important project.
Your team of five people to develop a database to assess testing methods for listeria in ice cream has worked together before. You expect that this team will be a high-performing team from the beginning, but you find two team members seem to disagree as to the vision of the project. You meet with
Selection criteria are often used as a tool and technique in Acquire Project Team. A multi-criteria decision tool is recommended. An example of a selection criterion is—a. Competencyb. Motivationc. Attituded. Trust
Which one of the following represents a constraint on the Acquire Project Team process?a. Pre-assignment of staff to the projectb. Economic factorsc. Use of outsourcingd. Team member training requirements
The major difference between the project coordinator and project expeditor forms of organization is that—a. Strong commitment to the project usually does not exist in the project expeditor form of organizationb. The project coordinator cannot personally make or enforce decisionsc. The project
You are part of a team that is working to develop a new medical implant device. Your project manager is an expert in medical implantation devices, yet he continually seeks opinions from the team about a wide variety of project and product issues. He is also a proponent of networking in order
You are the project manager for a two-year project that is now beginning its second year. The mix of team members has changed, and there is confusion as to roles and responsibilities. In addition, several of the completed work packages have not received the required sign-offs, and three work
Your project has been under way for some time, and you are working in a matrix environment with only a few direct reports. However, it is your responsibility to—a. Facilitate an atmosphere conductive to successb. Focus on ensuring team member strengths are known and assign them to roles to enable
As a project manager, you believe in using a “personal touch” to further team development. One approach that has proven effective toward this goal is—a. Creating a team nameb. Providing flexible work timec. Issuing a project charterd. Using conversations with team members
Which of the following is an enterprise environmental factor that may influence the development of the human resource management plan?a. The organizational structure of the performing organizationb. Poor communication among team membersc. Ambiguous staffing requirementsd. Team morale
Two team members on your project often disagree. You need a conflict resolution method that provides a long-term resolution. You decide to use which one of the following approaches?a. Confrontingb. Problem solvingc. Collaboratingd. Smoothing
Constant bickering, absenteeism, and substandard performance have characterized the behavior of certain members of your team. You have planned an off-site retreat for the team to engage in a variety of activities. Your primary objective for investing time and money in this event is to improve—a.
As project manager, you are primarily responsible for implementing the project management plan by authorizing the execution of project activities. Because you do not work in a projectized organization, you do not have direct access to human resource administrative activities. Therefore you need
Conflicts are inevitable on projects, but if actually managed effectively, conflict can help a team arrive at a better solution. One of the biggest challenges a project manager faces is—a. Determining the sources of a conflict early and having proactive solutions to manage themb. Recognizing
It is important on all projects to determine when and how human resources will be met. Assume that you are managing a project to assess methods for streamlining the regulatory approval process for new medical devices in your government agency. Because the agency has undergone downsizing during the
You have been a project manager for seven years. You now are managing the construction of a new facility that must comply with the government’s newly issued environmental standards. You want to ensure that your team members are able to select methods to complete various activities on the project
Given that you are neighbors, you and the CEO of your company have established a friendly personal relationship. Recently your company appointed you project manager for a new project that is crucial to achieving next year’s financial targets. Which type of power available to project managers
You realize that leadership without management or management without leadership probably will produce poor project results. Which one of the following key responsibilities best represents project leadership?a. Developing a vision and strategy and motivating people to achieve themb. Getting things
The project team directory is an output from which of the following processes?a. Develop Project Teamb. Acquire Project Teamc. Develop Human Resource Management Pland. Manage Project Team
The team members on your project have been complaining that they do not have any sense of identity as a team because they are located in different areas of the building. To remedy this situation, you developed a project logo and had it printed on T-shirts to promote the project, but this action has
The primary result of effective team development is—a. Improved project performanceb. An effective, smoothly running teamc. An understanding by project team members that the project manager is ultimately responsible for project performanced. Enhancement of the ability of stakeholders to
As you prepare your human resource plan, you need to determine the skill and capacity required to complete the activities in the project. This should be documented in the—a. Roles and responsibilities sectionsb. Staffing management planc. Staff acquisition sectiond. Competencies section
Your organization is characterized by hierarchical organizational structures with rigid rules and policies and strict supervisory controls. Individual team members are not expected to engage in problem solving or use creative approaches to plan and execute work; management does that. Your
Leadership is embedded in the job of a project manager and really in the job of every team member. Assume you are project manager with a team of three people who will work full-time on the project, and five people who will support the project on a part-time basis. All team members know one another
Major difficulties arise when multiple projects need to be managed in the functional organizational structure because of—a. The level of authority of the project managerb. Conflicts over the relative priorities of different projects in competition for limited resourcesc. Project team members who
You are managing a virtual team. The project has been under way for several months, and you believe your team members do not view themselves as a team or a unified group. To help rectify this situation, you should—a. Ensure that every member of the project team uses e-mail as a form of
Which of the following factors contributes the most to team communication?a. External feedbackb. Performance appraisalsc. Smoothing over of team conflicts by the project managerd. Colocation
You are leading a team to recommend an equitable reward and recognition system for project managers. Before finalizing the plan, you want to ensure that executives understand the basic objective of reward systems. This objective is to—a. Be comparable with the award system established for
Project A is being administered using a matrix form of organization. The project manager reports to a senior vice president who provides visible support to the project. In this scenario, which of the following statements best describes the relative power of the project manager?a. The project
Which of the following is a ground rule for project team building?a. Perform frequent performance appraisalsb. Ensure that each team member reports to his or her functional manager in addition to the project managerc. Start earlyd. Try to solve team political problems
You have been assigned as project manager on what could be a “bet the company” project. You realize that to be successful you need to exercise maximum control over project resources. Which form of project organization should you establish for this project?a. Strong matrixb. Projectizedc.
The quality management plan should be reviewed early because—a. It will show any boundaries to considerb. It will enable a sharper focus on the project’s value propositionc. It can determine whether additional stakeholders, who were not involved in the planning meetings, should be consultedd.
Correlation charts seek to explain a change in the dependent variable, Y, in relationship to a change in the corresponding independent variable, X. They are also known as a(n)—a. Histogramb. Attribute chartc. Control chartd. Scatter diagram
You have decided to use a fishbone diagram to identify the relationship between an effect and its causes. To begin, you should first—a. Select an interdisciplinary team who has used the technique before to help brainstorm the problemb. Determine the major categories of defectsc. Set up a process

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