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business
principles information systems
Information Systems For Business An Experiential Approach 3.0 Edition France Belanger, Craig Van Slyke, Robert E. Crossler - Solutions
Describe the concept of e-business and various e-business models
Imagine that you are a new student at a university that requires each student to have a computer but does not provide guidelines beyond the fact that they have to be laptops, use wireless networks, and have the capability to use basic office applications and statistical analyses. The laptops have
Compare and contrast in a table the advantages and disadvantages of each enterprise system perspective (hierarchical, functional, and process).
After completing Learning Activity 12.A3, watch the Salesforce Marketing Cloud: Overview Demo from Salesforce.com and include any changes to your report based on the information in the demo: https://www.youtube.com/watch?v=s5n4C]bGfi4.
Select a small organization you are familiar with. This could be your employer, a company where you parents or friends work, or just a company you know well. First, evaluate the company’s need fora CRM system based on your knowledge from the readings, discussions, and activities you have done in
Watch the following five-minute video:¢ https://www.youtube.com/watch?v=xJfP_o_fANA The video discusses CRM but is focused more extensively on the use of the data available from CRM systems and the marketing that can be done with these data. Prepare a short report describing the main points of the
This activity requires you to complete a case analysis regarding an ERP acquisition. The case may be accessed through your university website, the Ivey Business School business case website (https://www.iveycases.com), or the Harvard Business School cases website
Can a very small business implement a CRM system? What would be the advantages and disadvantages of doing so?
We discussed different types of integration in this chapter (system, business, and data). How do they relate to one another?
How can process modeling (Chapter 11) enable firms to successfully implement enterprise systems?
Which issues are similar for both the process and the hierarchical perspectives of developing enterprise systems? Why?
Explain how data integration is essential to the success of ERP, SCM, and CRM systems.
How does the material in this chapter relate to the content of Chapter 4 on strategic information systems?
How does cloud computing relate to ERP and CRM applications?
How does the process perspective provide integration, and what types of integration are provided?
What are customer-managed interactions? How do they differ from CRM?
What is the difference between on-premise CRM systems and on-demand CRM systems?
What are the main goals of a CRM system?
What are the main components of a CRM system? Briefly describe each.
What is customer relationship management (CRM)?
What is the purpose of a supply chain management (SCM) system?
What is an enterprise resource planning (ERP) system, and how does it support systems integration?
Define business integration and systems integration.
How are applications developed using the functional perspective? The hierarchical perspective?
What is the difference between a personal and an enterprise information system?
What are the benefits to companies of self-servicing CRM applications?
How likely are you to use this self-servicing application (Return Center)instead of calling someone at Amazon? Why?4, What are the benefits to customers of self-servicing CRM applications?
How difficult do you think it would be to actually complete the return?
How difficult was it to find the information needed?
What types of companies should have a CRM system? Why?
What are the benefits for each stakeholder?
Who benefits from a CRM system?
What types of tasks can be accomplished with a CRM system?
What are the purposes of a CRM system?
Can you think of other implementations of how blockchain could be used in business?
What is the advantage that blockchain provides?
How is IBM using blockchain to help with supply chain management?
How could information systems help with the information needs of managing a supply chain?
How does information impact your supply chain decisions?
How can technology be used to help Wal-Mart in its next endeavor—its green supply chain?
What is your assessment of Wal-Mart’s move into RFID technology as a leader? Could there be an issue being at the leading edge of technology?
What do you believe are the key success factors for the supply chain implementation at Wal-Mart? What would those factors be for other companies trying to imitate Wal-Mart’s supply chain efforts?
Apply the customer life cycle concepts to CRM
Identify the components of customer relationship management (CRM) systems
Explain the purposes and functioning of supply chain management (SCM) systems
Discuss the purposes of enterprise resource planning (ERP) systems
Identify the main characteristics and types of enterprise systems
Use the process modeling tools in the Visio software to create your models in Learning Activities 11.A3 or 11.A4.
Select one of the key processes needed at your school and model it. You can select one from the following list or you can identify another important process and model it:¢ Class registration¢ Final grade assignment e Student enrollment¢ Tuition payment e Requesting transcripts
Examine Figure 11.2, identify one of the subprocesses of the order entry process, and model it, as was done in Figure 11.4 for the order entry part in the sales department.
This activity requires you to complete a case analysis regarding business processes. Ihe case may be accessed through your university website, the Ivey Business School business case website (https://www.iveycases.com), or the Harvard Business School cases website
‘This activity allows you to get some additional practice at business process redesign. First, you need to download the template of one of the business processes (your instructor will tell you which one) from Global 360:http://www.global360.com/process-templates/. In small groups, examine the
Why do you think business process reengineering is an important concern for CIOs?
What is an example of technology being a barrier to redesign in a school setting?
Should informal business processes (representing how things are really done, even if they do not follow recognized or documented procedures) be modeled or just formalized business processes (those documented by the organization)?
What are the similarities and differences between process modeling as dis10.cussed in this chapter and data modeling as discussed in Chapter 5?
How does the business process-related material in this chapter relate to the privacy topics in Chapter 9?6.Can all business processes be redesigned? Why or why not?
How does the business process-related material in this chapter relate to the security topics in Chapter 8?
Identify all the processes a student encounters during the first Week of class as a freshman.
What are some of the results expected from a business redesign effort?
Briefly explain the main steps involved in performing business process redesign.
What are the four key areas for business process improvement?
What is business process reengineering (BPR), and what does it involve?
How does technology impact business processes?
What kinds of tools are available for business process modeling?
Identify some of the important characteristics of a process model.
What is business process modeling, and what is the purpose of business process modeling?
Identify some of the important characteristics of processes.
Explain what a business process is and give an example from your school environment.
What are the likely impacts of the business process redesign?
How can we use information technologies to perform these processes in better ways?
Do we have to execute each process?
What are our key business processes?
Explain how business process improvement can be achieved with business process reengineering (BPR)
Discuss the impacts of technology on business processes
Find two examples of outsourcing (other than the examples from the chapter). Provide a brief (one-paragraph) description of the outsourcing arrangement. Include the reason for outsourcing in your description. Also indicate which outsourcing model best describes the example.
Find two examples of backsourcing (bringing back in house previously outsourced functions or personnel) other than the examples described in the chapter. Provide a brief (one-paragraph) description of each. Include the reason for the backsourcing in your description.
Locate open source alternatives for each of the following:a. Microsoft Access database management systemb. Microsoft Outlook (email)c. Adobe Photoshopd. Salesforce.com customer relationship management systeme. iTunes media player
For each of the systems described in Learning Activity 10.A3, what additional information would be useful in making your recommendation?Explain why the information would help in the build versus buy decision.
For each of the following, recommend whether the organization should build or buy the system in question. Explain your recommendation.a. A medium-sized company that sells roofing materials to contractors needs a system that will allow customers to check product inventory through a website.b. A
You need to recommend a software development methodology for an upcoming project. From the methodologies presented in this chapter, choose a methodology for each of the following projects. Briefly provide the rationale for each choice.a. A system for monitoring electrical surges in an electrical
Form groups of two or three:@ One of you (the explainer) will answer the following question: What are the possible consequences of incorrect or poorly stated requirements?¢ When the first person finishes, the other person (the questioner) will seek clarification and provides her or his own
There have been several instances of software development companies making formerly proprietary software open source. (See http://en.wikipedia.org/wiki/List_of_formerly_proprietary_software for a partial list of proprietary software that has been shifted to open source.) Why would a software
What ethical issues are related to the decision to outsource a function? Are these issues different for offshore, nearshore, and onshore outsourcing?
Commercial, off-the-shelf (COTS) software is often of higher quality than custom-built software. This is especially true if the COTS software is widely used.a. Why might COTS software be of higher quality?b. Why would this be more likely if the COTS software is widely used?
Your organization needs to build a system to help users carry out a business process that is very unique to your organization.a. Should your organization build this system from scratch or use a COTES system? Why? What additional information would be helpful in making this decision?b. Do you think
Whatis the difference between functional and nonfunctional requirements? Why are they both important? Which do you think is harder to determine? Why?
How is the traditional systems development life cycle related to systems theory? (Recall that you learned about systems theory in Chapter 2.)
What relationships do you see between what you learned in this chapter and what you have learned in earlier chapters?
How do offshore, nearshore, and onshore outsourcing differ?
What factors should organizations consider when deciding whether to outsource?
List the major benefits and risks of outsourcing.
List and briefly describe the outsourcing models presented in the chapter.
What advantages does open source software offer to businesses?
What are the main factors to consider when deciding whether to build or purchase software?
List the main characteristics of custom-built and COTS software.
List the advantages and disadvantages of custom; commercial, off-the-shelf(COTS); and hybrid approaches to software.
Name the advantages and disadvantages of each of the software development methodologies described in the chapter.
Name and describe three alternatives to the traditional SDLC.
Name and briefly describe the aspects of feasibility described in the chapter.
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