Breakthrough Technology Project Management 2nd Edition Bennet P. Lientz, Kathryn P. Rea - Solutions

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What did you learn from this case?
What would be your recommendation? How would you approach the problem?
Do you think program management is an appropriate approach?
What can a contractor do to prevent such a mistake in the future?
Is the contractor right in refusing the price reduction of the $ 30,000 Frigidaire?
Is the owner right in demanding the price reduction of the $ 30,000 Frigidaire?
Contrast turn - key type contracts with those of unit type contracts.
What are major traits of unit type contracts?
What are major traits of turn - key type contracts?
Would adjusting the thresholds be the only solution? What else should Salvatore introduce to Vintel such that risks get proper management attention?
Would adjusting the threshold be the right move for Salvatore? If it is, what should the new threshold be to account for the very low probability and very high impact risks?
Should Monte Carlo Analysis be used in every project? Why or why not?
Discuss the advantages and disadvantages of Monte Carlo Analysis in project risk management.
What would be the next step for the team to recover?
How can the project risk planning be improved in each of the following areas:project organization, implementation, strategy, leadership?
To some, these risk plans are wrong. What do you think might be wrong with the risk plan? Should Julia agree with the risk plan?
Do you think the way in which Napoleon controlled risks related to major risks influenced the war outcome?
In your opinion, how did Napoleon control each of the major risk events on your list?
Identify major risk events, perform risk analyses, and develop risk response plans.
What should ICC do about the 19 percent of milestones budgets met metric?Elaborate.
What should ICC do about the 38 percent of milestones accomplished statistic?Elaborate.
9/5.0? Elaborate.
What should ICC do about customer satisfaction with the milestones ’ accomplishment of
3/5.0? Explain.
Should ICC be satisfied with the customer satisfaction with product quality of
8?Explain.
What do you think of ICC ’ s average project profitability index of
Can Mick use the metrics to follow the health of the engineering department?
Do individual metrics that the project team propose meet Mick ’ s specification to include four to six project metrics that are well - balanced financial, process, customer, and learning metrics? Which metric is of what kind?
Describe advantages and disadvantages of this newly implemented online dashboard. Is it too simple?
What other communication means could be used to improve project communication?
Are the communications plans compatible with PMBOK ’ s Guide ’ s Project Communication Management? Why?
Publicly run projects are quite different from privately run projects. Can you specify different communications that would be needed in a project involving, say, unions as opposed to a private project?
Is the communication plan adopted in this project realistic enough in terms of communicating to all stakeholders of the project?
What are the benefits of a joint stakeholder meeting?
How significant was Peter ’ s announcement of the EMR implementation project?
What prompted the County Health Department ’ s strategy in implementing the EMR system?
What should be a strategy to address the organization ’ s members who are reluctant to change?
How important is communication to a successful change management project?Propose a strategy for effective communication.
Suggest a better way to promote communication among team members of different time zones
Would Sri ’ s approach work if he leads multiple projects, say if he also leads another project where the team members are in New Zealand?
Do you agree with Sri ’ s approach in dealing with team members in different time zones? Why or why not?
How do the government ’ s diversity quota and affirmative action impact SEMITech ’ s R & R approach?
Does the employee ’ s promotion depend heavily on the marketing skill of their manager to represent them well during the R & R session?
Discuss the advantages and disadvantages of SEMITech ’ s rating and ranking approach.
Suggest an approach for a cross - cultural integration?
Do you agree with Jerry ’ s approach to integrate teams of different cultures?Why or why not?
What are the key factors for promoting team effectiveness when implementing virtual team?
What are the key problems in the case? Would you do anything differently to solve these problems? What would you do differently?
Is Dale ’ s final statement justified? Why or why not?
Besides a Project Communications Management team, should Northwest FCV revise its procurement process to prevent future mistakes?
Would the implementation of a Project Communications Management team help prevent similar problems in the future?
Do you agree that startups are born with conflict? Why or why not?
Out of different conflict resolution modes — withdrawing, accommodating, compromising, forcing, problem solving, etc. — which mode was used in the case?
In each situation presented in the case, discuss whether or not you agree with the conflict resolution approach.
When should the project quality program be used?
What are the pros and cons of the project quality program?
Assume that critical vendor staff were to be reassigned or become unavailable. What would be your backup plan?
For each major vendor, develop a list of issues that you have addressed or that are pending with the vendor. Review your approach for issue resolution with each vendor. Look for any patterns that indicate where you can improve your approach to dealing with vendors.
Review your vendor relations in terms of the support provided and the quality of the products and services. Consider implementing a regular measurement process of the technology performance.
Again, consider the architecture from the standpoint of obsolescence. Define a new architecture that is desirable. Identify both the benefits and the problems addressed by the new architecture.
If you have not done so already, develop a list of technology issues associated with the current architecture. These include the gaps, problems, and opportunities that exist. This is the first step toward improvements.
The following summary table can be created manually or from the issues database. Issue Priority Human Resource Issues Date, age Assigned to Decision
The following table can serve as a checklist for you to use in the project for detecting the symptoms of problems. Symptom Date Incident Description Impact
Taking a wider perspective, review the history of the project to assess how business-related issues were handled. Add this analysis to the results of item 1.
With your list of issues in hand, separate out the business-related issues.Look for patterns in the issues. Review your relationship with all levels of the business unit to identify potential actions you can take.
Find some technology that has been in limited use but that had been projected to be used on a wider scale. Why wasn't its use expanded? What are the ongoing support costs and issues associated with the technology being limited to a few users? How does this technology lock its particular users into
Based on your knowledge of your organization and its technology, identify areas where the architecture must be modernized. What are the tangible benefits of modernization? In implementing the technology, what interfaces are necessary?
Answer the following questions about your current systems and technology architecture.Do you have a defined architecture that employees are aware of?Is there a formal approach for evaluating and selecting new technology?What cost-benefit analysis is performed for a new technology?Are technology
Evaluate your last software package acquisition. Answer the following questions:To what extent was there a complete project plan for implementation?Were the roles of the different players defined at the start of the project or did they evolve?What major issues were encountered in the project?What
Scan the literature and the Internet to find experiences and lessons learned on implementing software packages. Arrange the lessons learned in terms of management, technology, the software vendor, the consultant, and the business unit. This will assist you in defining roles as well as providing
Is there a real effort to identify benefits for each request for maintenance and enhancement? Is there any follow-up to determine if the benefits were achieved?
Examine how people report their time on production, maintenance, and enhancement. Is there sufficient detail to determine what is going on? Are the programmers sharing any lessons learned? Is there an awareness of outstanding issues with each system?
Identify potential projects that can be performed if resources were available. Develop an alternative using data from the past to indicate what may have been possible if resources had been redirected toward this more productive work.
Using the results of the first item, evaluate the benefits of the work. Evaluate the benefits that were achieved from the previous maintenance and enhancement work.
Measure what you currently have and what is going on. Idenw the projects and work, and place them into categories as was discussed earlier. Then examine the allocation of effort. If this same allocation continued for several years, would there be any major benefit or change?
Identify potential issues and resistance to business unit staff in the expanded business unit role. Discuss how these can be addressed by stressing the positive aspects of involvement.
Prepare a project plan template for development following the steps presented in this chapter.
What process is followed for reviewing milestones? When is a milestone considered sufficiently important for measurement of quality? What constitutes acceptable quality? How are the results of milestone reviews disseminated and followed up on?
Review how your current projects are reported to management. Address the following questions:How are issues associated with projects and schedules?What analysis is performed across multiple projects?How are resources allocated across multiple projects?
Assuming that you were going to build project templates, how many and what different templates would have to be constructed? What types of resistance would you encounter?
Move up from single to multiple projects. Answer the following questions.How easy or difficult is it to create an overall project plan that combines several project plans?What inconsistencies and problems have to be fixed first before you can combine the projects?Is it easy to find issues that
Collect several project plans and review the task structure for the plans.Answer the following questions for each plan:Are the high level, summary tasks consistent in the schedule?Does the project cover all of the areas of risk?Is the level of detail consistent across the schedule?How have updates
Conduct the following survey of a project. In this list a 1 is low and 5 is very high.What was the turnover of staff in the team? 12345 What percentage of meeting time was spent in getting status versus discussing issues?
Build the following table for several projects that you have observed or in which you participated. This will help you to determine some successful and less than successful methods.Project Team approach Results and comments
In your recent projects, were the roles and responsibilities of team members clearly identified? If not, what was the impact of this lack of definition?
For a project that you are involved with, what ties exist between the project leader and the business unit managers? How do you assess the communications with business units on the project? What issues can you trace to communications problems with the business units?
Suppose that you want to be a project leader. Which projects do you think you can manage? It is important to analyze why you feel that certain projects are more suitable than others. This will tell you a lot about yourself.
In your organization, analyze how people become project leaders. Are the same people always selected? How do these people keep up their skills?Are there some common skills among the project leaders? For example, are they all good at problem solving?
Develop an initial list of issues in the categories defined earlier.
Drawing on the previous exercises, define the business unit involvement that is both possible and feasible. What types of resistance do you think that you might encounter?
For a project with which you are familiar, develop the scope in terms of the charts and tables identified in step 2.
Consider one project that is not meeting its schedule. Define the purpose and scope as they were at the start of the project. Now do the same thing for the current state of the project.
Take several projects and see if you can formulate the objectives of each project.
For a creative exercise, consider looking around for a potential small project. Examine this potential project in terms of the alternatives defined in the chapter. Develop the table that was presented.
Perform a dry-run analysis to see what resources could be moved between projects. This will be a sensitive topic, so you present results in the aggregate. In other words, state that if projects were managed collectively, 10 to 15% of the resources could be reallocated. Don't name specific projects.
Collect the existing project plans and begin to build a resource list that can be employed by all of the projects. Then start to build high-level templates. To get support from project leaders, solicit feedback on an iterative basis as you go.
For each category of interdependence, identify several projects. Next, assess how these dependencies are currently being managed. This will indicate some of the benefits to managing the portfolio.
Identify potential members of the management steering committee based on the earlier discussion. Estimate what their schedule of meetings might be. Write down a list of things that they might be required to do. This includes making decisions on issues that only management can solve as well as
Identify several potential candidates for the role of project coordinator.Write down what you consider to be the duties of the project coordinator.This will depend on the number and extent of projects. Assuming that it was not a full-time role, what other duties can this person perform?

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Breakthrough Technology Project Management 2nd Edition Bennet P. Lientz, Kathryn P. Rea - Solutions

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