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project management processes methodologies and economics
Information Technology Project Management 9th Edition Kathy Schwalbe - Solutions
Discuss the advantages and disadvantages of different ways of distributing project information.
What items should a communications management plan address? How can a stakeholder analysis assist in preparing and implementing parts of this plan?
Discuss the importance of understanding tone of voice and body language in comprehending the meaning of what people say. Give examples of how the same words said in different ways have totally different meanings.
What courses in your educational program address the development of communications skills? What skills do you think employers are looking for? Do you think there should be more emphasis on communications skills in your degree program?
Think of examples in the media that poke fun at the communications skills of technical professionals, such as Dilbert® or xkcd.com cartoons. How does this satire influence the industry and educational programs?
Developing good IT project managers is an important issue. Review several of the studies cited in this chapter that are related to the IT and project management job markets and required skills for these markets. Also review requirements at your college or university for people entering these
Write a short paper summarizing the main features of Microsoft Project 2016 that can assist project managers in human resource management. In addition, interview someone who uses Project 2016. Ask if his or her organization uses any of the project resource management features described in this
Research recruiting and retention strategies at three different companies. Make sure that the strategies use contrasting approaches. For example, find out how Google treats its workers, and compare the approach with that of Foxconn or another company in the news.What distinguishes one company from
Research different tools for assessing leadership styles. Summarize at least three tools and the styles they mention. Do you believe that it’s best for leaders to use different styles in different situations? Why or why not?
Summarize three of Covey’s habits in your own words and give examples of how these habits would apply to project management. Document your ideas in a short paper, and include at least two references.
Take the MBTI test and research information about this tool. Several websites have different versions of the test, including www.humanmetrics.com, www.personalitytype.com, and www.keirsey.com. Write a short paper describing your MBTI type and your thoughts on this test as a team-building tool. If
Your company is planning to launch an important new project that starts on January 1 and lasts one year. You estimate that you will need one full-time project manager, two full-time business analysts for the first six months, two full-time senior programmers for the whole year, four full-time
Research recent books, articles, and videos on motivation, including work by Daniel Pink.Also interview two or more people who have worked for an IT department in the past, or are doing so now, and ask them to give you all the approaches, besides money, that can motivate people at work. (He has a
Watch a video about a famous company, such as Google, Apple, or Walmart, that focuses on its treatment of workers and customers. (Netflix has several videos about companies, and you can find several documentaries on the Internet or through your school’s library.)How do these organizations manage
Which method for conflict management should be used when both the task and the relationship are of high importance?a. Compromiseb. Confrontationc. Collaborationd. Smoothing
What are the five stages in Tuckman’s model of team development, in chronological order?a. Forming, storming, norming, performing, and adjourningb. Storming, forming, norming, performing, and adjourningc. Norming, forming, storming, performing, and adjourningd. Forming, storming, performing,
What technique can you use to resolve resource conflicts by delaying tasks?a. Resource loadingb. Resource levelingc. Critical path analysisd. Overallocation
A staffing management plan often includes a resource , which is a column chart that shows the number of resources assigned to the project over time.a. chartb. graphc. histogramd. timeline
A maps the work of a project, as described in the WBS, to the people responsible for performing the work.a. project organizational chartb. work definition and assignment processc. resource histogramd. responsibility assignment matrix
power is based on a person’s individual charisma.a. Affiliationb. Referentc. Personalityd. Legitimate
According to McClelland’s acquired-needs theory, people who desire harmonious relations with other people and need to feel accepted have a high need.a. socialb. achievementc. affiliationd. extrinsic
At the bottom of Maslow’s pyramid or hierarchy of needs are needs.a. self-actualizationb. esteemc. safetyd. physiological
causes people to participate in an activity for their own enjoyment.a. Intrinsic motivationb. Extrinsic motivationc. Self-motivationd. Social motivation
Which of the following is not part of project resource management?a. Duration estimatingb. Acquiring resourcesc. Developing the project teamd. Managing the project team
How can you use project management software to assist in project resource management?
Summarize the different ways that project managers can address conflicts to help them manage project teams. What can they do to manage virtual team members successfully?
Explain two types of team-building activities described in this chapter and discuss their advantages and disadvantages.
Discuss the difference between resource loading and resource leveling, and provide an example of when you would use each technique.
Describe situations in which it would be appropriate to create a project organizational chart, a responsibility assignment matrix, a RACI chart, and a resource histogram. Describe what these charts or matrices look like.
Describe a situation where it would be appropriate to use each of the six leadership styles described by Daniel Goleman.
What is emotional intelligence (EI)? Why is it important to develop EI skills?
Briefly summarize the works of Maslow, Herzberg, McClelland, McGregor, Ouchi, Thamhain and Wilemon, and Covey. How do their theories relate to project management?
Summarize the processes involved in project resource management.
Discuss changes in the job market for IT workers. How do the job market and current state of the economy affect human resource management?
Review the concepts in this chapter that are related to improving the quality of software.Write a short paper describing how you could apply these concepts to software development projects.
Research information on performing quality assurance using lean. How can lean be used on IT projects? How can you use kanban cards, a lean tool, to maximize customer value while minimizing waste?
Review the information in this chapter about Six Sigma principles and Six Sigma organizations. Brainstorm ideas for a potential Six Sigma project that could improve quality on your campus, at your workplace, or in your community. Write a short paper describing one project idea and explain why it
Research the criteria for the Malcolm Baldrige National Quality Award or a similar quality award provided by another organization. Investigate a company that has received this award.What steps did the company take to earn it? What are the benefits of earning a quality award? Summarize your findings
Fill in the appropriate grid for each roll of the dice. Do your results resemble a normal distribution? Why or why not?
Label the y-axis with the numbers 1 through
To create the graph, use Excel or draw one by hand. Label the x-axis with the numbers 2 through
To illustrate a normal distribution, roll a pair of dice 30 times and graph the results. You are more likely to roll a 6, 7, or 8 than a 2 or
Create a Pareto chart based on the information in the following table. First, create a spreadsheet in Excel using the data in the table. List the most frequent customer problems first. Use the Excel template called pareto_chart.xls on the text’s Companion website and check your entries so your
Assume that your organization wants to hire new instructors for your project management course. Develop a list of quality standards that you could use in making this hiring decision.Suppose that some current instructors do not meet these standards. Provide suggestions for how you would handle this
PMI’s OPM3® is an example of a model or framework for helping organizations improve their processes and systems.a. benchmarkingb. Six Sigmac. maturityd. quality
is known for his work on quality control in Japan, and he developed the 14 Points for Management in his text Out of the Crisis.a. Juranb. Demingc. Crosbyd. Ishikawa
What is the preferred order for performing testing on IT projects?a. Unit testing, integration testing, system testing, user acceptance testingb. Unit testing, system testing, integration testing, user acceptance testingc. Unit testing, system testing, user acceptance testing, integration testingd.
The seven run rule states that if seven data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for problems.a. randomb. nonrandomc. Six Sigmad. quality
Six Sigma’s target for perfection is the achievement of no more than defects, errors, or mistakes per million opportunities.a. 6b. 9c. 3.4d. 1
What tool can you use to determine whether a process is in control or out of control?a. A cause-and-effect diagramb. A control chartc. A run chartd. A control panel diagram
What does the term kaizen mean?a. Minimize wasteb. Maximize valuec. Do it right the first timed. Improvement
generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.a. Quality auditsb. Design of experimentsc. Six Sigmad. Benchmarking
What is the purpose of project quality management?a. To produce the highest-quality products and services possibleb. To ensure that appropriate quality standards are metc. To ensure that the project will satisfy the needs for which it was undertakend. All of the above
is the degree to which a set of inherent characteristics fulfills requirements.a. Qualityb. Conformance to requirementsc. Fitness for used. Reliability
What are some of the considerations for project quality management in agile/adaptive environments?
Describe three types of software that can assist in project quality management.
Discuss three suggestions for improving IT project quality that were not made in this chapter.
Discuss the history of modern quality management. How have experts such as Deming, Juran, Crosby, and Taguchi affected the quality movement and today’s use of lean and Six Sigma?
Provide examples of when you would use at least three of the Seven Basic Tools of Quality on an IT project.
What are the three main categories of outputs for quality control?
What are benchmarks, and how can they assist in performing quality assurance? Describe typical benchmarks associated with a college or university.
How do functionality, system outputs, performance, reliability, and maintainability requirements affect quality planning?
Why is quality management becoming more important? What does it mean to use lean in quality assurance?
What are the main processes in project quality management?
Discuss some of the examples of poor quality in IT projects presented in the “What Went Wrong?” section. Could most of these problems have been avoided? Why do you think there are so many examples of poor quality in IT projects?
Read the study by Lingguang Song cited in the End Notes or a similar study about the use of EVM. Summarize the findings and your opinions of the study and the use of EVM. Why do you think it is still used mostly on large government or defense projects?
In addition, calculate what your time would be worth per hour based on the number of students. Try to use the Excel data table feature to show the profits based on the number of students. If you are unfamiliar with data tables, just repeat the calculations for each possibility of 10, 20, 30, 40,
Create a spreadsheet to calculate your projected total costs, total revenues, and total profits for giving a seminar on cost estimating. Make the following assumptions:• You will charge $600 per person for a two-day class.• You estimate that 30 people will attend the class, but you want to
Read the free ebook Cost Estimating in an Agile Development Environment by Alvin Alexander, which discusses estimating software costs. Find one or two other references on ways to measure software development costs. In your own words, write a two-page paper that explains how to estimate software
Research using the cost management features of Project 2016 or other software tools, including project portfolio management software. Also review the project cost management section of Appendix A. Ask three people in different IT organizations that use project management software if they use the
Create a cost estimate and model for building a new, state-of-the-art multimedia classroom for your organization within the next six months. The classroom should include 20 high-end personal computers with appropriate software for your organization, a network server, Internet access for all
Given the following information for a one-year project, answer the following questions. Recall that PV is the planned value, EV is the earned value, AC is the actual cost, and BAC is the budget at completion.PV $22,000 EV $20,000 AC $25,000 BAC $120,000 55 55a. What is the cost variance, schedule
If a project is halfway completed, its schedule performance index is 110 percent, and its cost performance index is 95 percent, how is it progressing?a. It is ahead of schedule and under budget.b. It is ahead of schedule and over budget.c. It is behind schedule and under budget.d. It is behind
If the actual cost for a WBS item is $1,500 and its earned value is $2,000, what is its cost variance, and is it under or over budget?a. The cost variance is 2$500, which is over budget.b. The cost variance is 2$500, which is under budget.c. The cost variance is $500, which is over budget.d. The
is a project performance measurement technique that integrates scope, time, and cost data.a. Reserve analysisb. Life cycle costingc. Project cost budgetingd. Earned value management
involves allocating the project cost estimate to individual material resources or work items over time.a. Reserve analysisb. Life cycle costingc. Project cost budgetingd. Earned value analysis
You are preparing a cost estimate for a building based on its location, purpose, number of square feet, and other characteristics. What cost-estimating technique are you using?a. Parametricb. Analogousc. Bottom-upd. Top-down
reserves allow for future situations that are unpredictable.a. Contingencyb. Financialc. Managementd. Baseline
If a company loses $5 for every $100 in revenue for a certain product, what is the profit margin for that product?a. 25 percentb. 5 percentc. 2$5d. $5
Which of the following is not an output of the project cost management process called estimating costs, according to the PMBOK® Guide – Sixth Edition?a. Cost estimatesb. A cost baselinec. Basis of estimatesd. Project documents updates
What is the main goal of project cost management?a. To complete a project for as little cost as possibleb. To complete a project within an approved budgetc. To provide truthful and accurate cost information on projectsd. To ensure that an organization’s money is used wisely
Accountants usually define as a resource sacrificed or foregone to achieve a specific objective.a. moneyb. liabilityc. traded. cost
How is project cost management different when using an agile approach?
Describe several types of software that project managers can use to support project cost management.
What is project portfolio management? Can project managers use it with earned value management?
Explain how earned value management (EVM) can be used to control costs and measure project performance, and explain why you think it is not used more often. What are some general rules of thumb for deciding if numbers for cost variance, schedule variance, cost performance index, and schedule
Explain what happens during the process to determine the project budget.
Give examples of when you would prepare rough order of magnitude (ROM), budgetary, and definitive cost estimates for an IT project. Give an example of how you would use each of the following techniques for creating a cost estimate: analogous, parametric, and bottom-up.
What is meant by a sunk cost? Give examples of typical sunk costs for an IT project as well as examples from your personal life. Why is it difficult for people to ignore them when they should?
Explain some of the basic principles of cost management, such as profits, life cycle costs, tangible and intangible costs and benefits, direct and indirect costs, and reserves.
Discuss why many IT professionals may overlook project cost management and how this might affect the ability to complete projects within budget.
Using the Gantt chart you created for Task 4 in Chapter 5 and the new activities and milestones you proposed in Tasks 1 and 2 above, create a new Gantt chart using Project 2016 or another tool. Estimate the task durations and enter dependencies as appropriate.Remember that your schedule goal for
Identify at least five milestones for the Global Treps Project. Write a short paper describing each milestone using the SMART criteria. Discuss how determining the details of these milestones might add activities or tasks to the Gantt chart. Remember that milestones normally have no duration, so
Propose three to five additional activities that would help you estimate resources and durations. Write a one-page paper describing these new activities.
Review the WBS and Gantt chart you created for Tasks 3 and 4 in Chapter
Research how schedule management is performed on agile projects. Summarize your findings in a short paper or presentation.
Search for videos that explain how and why you would want to find the critical path for a project. Write a short paper describing your findings. Summarize the best two videos;provide screenshots and explain why you liked the videos. (Note: Instructors can change the topic from critical path to
Review two different articles about critical chain scheduling. Write a short paper describing how this technique can help improve project schedule management.
Interview someone who uses some of the techniques discussed in this chapter. How does the person feel about network diagrams, critical path analysis, Gantt charts, critical chain scheduling, Scrum, using project management software, and managing the personnel issues involved in project schedule
Find at least three different sample schedules created in Microsoft Project, MindView, or other project management software. Analyze the schedules, focusing on how complete the task lists are, how realistic the durations are, whether dependencies are included, and so on. Document your results in a
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