Management Principles And Applications 4th Edition Leonard Bierman, O.C Ferrell , Linda Ferrell - Solutions

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What are the negative ramifications of “blind serving?”
Given that only sporks are allowed for maximum security inmates, what menu items should be avoided?
What restrictions do you have when writing the menu for all levels of security given the use of only plasticware?
Centralized production and decentralized service offer some challenges to the foodservice.What are these challenges and how are they best addressed?
Suggest ways that you could handle serving the special diets, including those required by the increasing numbers of older inmates and those who are obese.
Fast service on the cafeteria line is essential, given the 20 minute time allowance. What are some ways that cafeteria line service could be expedited to allow inmates more time to eat?
How might bag lunches be incorporated into the service mix for your facility?
Suggest some creative ways that food service might be conducted in a corrections facility.
Define the terms delivery and service as they relate to foodservice in institutions.
Discuss the advantages and disadvantages of centralized and decentralized delivery-service systems.
Describe the impact of the skill level of available personnel on the choice of delivery-service systems.
What is the difference between energy usage of “passive” and “active” temperature retention equipment?
Describe the various equipment options that can be employed for heat retention in a centralized hospital delivery system.
How does the design of a foodservice influence the choice of trayline configuration?
What factors would need to be taken into consideration when purchasing tray delivery carts for a hospital?
Why is it important to know the maximum temperature holding capacity of delivery systems when selecting them for a specific foodservice?
Why is the establishment of a guest relations program important?
How would you determine what your guests value when it comes to service?
At Best Buy, communication with stakeholders is a pivotal element in the firm's success. Best Buy ranks number 72 on the Fortune 500 and is the largest consumer electronics retailer in the world. Best known for its discounted high-quality products, customer-centered approach, sustainable outreach,
Why is control important? What do you think would happen without it?
Why must control be closely integrated with organizational planning?
List and define the four types of control. How do organizational, operations, and strategic types of control differ from one another? How do they relate?
Differentiate between bureaucratic and clan organizational control. Which is the better form of control?
How does operating budgeting differ from capital budgeting?
How is a financial audit used for purposes of control?
What are some common reasons for resistance to control?
How can managers combat resistance to control? What is the most important factor in this process?
How can managers recognize inadequate control systems?
When Bernie Marcus and Arthur Blank opened the first Home Depot store in Atlanta in 1979, they forever changed the hardware and home-improvement retailing industry. Marcus and Blank envisioned huge warehouse-style stores stocked with an extensive selection of products offered at the lowest prices.
What is the purpose of operations management?
Distinguish between the terms operations, production, and manufacturing.
Explain why organizations using the just-in-time inventory concept must have zero defects in their inventory.
Explain why productivity is important to the organization or a nation. Include some steps that can be taken to improve productivity.
Henry Ford established Ford Motor Company in 1903 in Dearborn, Michigan. At this time, only the rich could afford to purchase vehicles, and Ford wanted to make a vehicle that the common person could afford. The Model A was the first vehicle produced by the company. This model was followed by
Explain Maslow's hierarchy of needs. Why is it important?
Differentiate between the content and process theories of motivation. Which do you think are most useful to managers looking for ways to motivate their employees?
Compare and contrast equity theory and expectancy theory. How can managers apply these theories to pro- mote higher levels of motivation?
Explain the significance of behavior modification in motivating employees.
Describe the four types of reinforcement. Which of the four schedules of reinforcement do you think would be most effective at motivating employees to work harder?
Discuss some of the job-design strategies mentioned in the chapter. How can managers use these to in- crease the motivation of shop-floor employees?
Name and describe some flexible-scheduling strate- gies. Why would a business use a flexible-scheduling strategy?
Wyndham Worldwide is a leading global provider of travel- related services, including lodging, timeshare exchange, and rentals. The company consists of more than 8,100 franchised hotels that include Days Inn, Howard Johnson, Wyndham Hotels & Resorts, Super 8, Ramada, and Planet Hollywood.
What are some of the assets of teams?
What are the two outcomes in the group effectiveness model? What factors affect these outcomes?
How are norms formed and taught or altered in an organization or group?
How are team cohesiveness, norms, and performance related?
What major roles do group members perform?
Discuss the way teams develop over time.
What are some problems that may crop up in groups and teams?
What are the symptoms of groupthink and how can team leaders prevent it from happening?
Define communications and explain its importance to management.
Give examples of how perceptions might influence the communication process.
How do groups/teams communicate differently than individuals?
Discuss the characteristics of effective feedback.
Discuss how "information overload" can inhibit effective communication.
Through the implementation of efficient and effective management, New Belgium Brewing (NBB) has grown from operating out of the founder's basement to having two state-of-the-art facilities and over 800 employees. New Belgium was founded after co-founder Jeff Lebesch took a trip to Belgium and was
Define management and indicate what its principal purposes are and why managers are essential to organizations.
What are the resources of the organization? How are these used in management decision making?
What are the four functions of management? How are they related to the work process?
Describe the steps in management decision making. What are the difficulties in making management decisions?
Discuss the three general roles of management. What are the purposes of these roles? What specific roles fall under each general role?
Discuss the general skills necessary to be successful in management. How do these relate to both the management roles and management decision making?
How do management activities differ across organizations? Describe the specific effects of organization size, industry type, organizational culture, and profit vs. nonprofit organizations on these differences.
How do management activities differ within an organization? Describe the specific effects of level of management and functional specialty on these differences.
Discuss the impact that management decisions have on others.
Discuss how management may be learned in a class setting.
What cultural changes led to the emergence of management as the fourth factor of production? What are the other three factors of production?
Oh, but for the good old days when everything you needed to know to be a successful business manager could be contained in one book! Such was the case when J. L. Nichols, principal of the North-Western Business College in Naperville, Illinois, published The Business Guide; or Safe Methods of
Compare and contrast the various approaches to management theory.
What contributions to scientific management were made by people other than Taylor?
On what type of authority is bureaucracy based?
What four things should managers do to ensure that their authority will be accepted by subordinates?
What were the unexpected results of the Hawthorne studies and what conclusions were drawn from these results?
What issues formed the basis of the productivity problem at the turn of the twentieth century?
What were Fayol's main contributions to management thought?
What are the various characteristics of systems?
Describe the term knowledge worker and why it is important to management today.
What are some of the characteristics of a learning organization?
Until recently, Wells Fargo was the world's largest bank. Its victory was short-lived, however, when J.P. Morgan overtook Wells Fargo in 2016. The loss of its place as the world's biggest bank came in the wake of a large-scale cross-selling scandal in which it was revealed that Wells Fargo
Define business ethics. What groups determine whether a business activity is ethical?
Distinguish between the utilitarian philosophy and deontology. Supply an example of a business that has used each to make a decision.
How does opportunity contribute to unethical decisions in business?
What is a social audit? How can a social audit help a business improve its social responsibility activities?
Uber Technologies Inc. is a tech startup that provides ride-sharing services by connecting independent contractors (drivers) and riders with the use of an app. Uber has expanded its operations to 674 cities in 83 countries around the world. It has become a key player in the sharing economy, a new
What effect does a country's economic environment have on global business?
Discuss the opportunities that have arisen from the various regional trade alliances and agreements discussed in this chapter. Discuss the difficulties.
How can a manager become more globally aware? Why is being globally aware so important a quality in managers today?
What is planning and how does it relate to an organization's mission?
Why is planning necessary for the organization?
What are the various types of goals that an organization may have and how are they related?
Which groups of managers are responsible for strategic, tactical, and operational plans?
How does strategic management relate to business success?
What is a SWOT analysis, and why should a company conduct one?
What corporate strategies can managers use? Give an example of a company using each.
What is a strategic business unit? What business-level strategies can be applied to SBUs?
How does the product life cycle affect the strategy employed by an SBU?
Why is implementation so important to strategic management?
How might an organization or a manager evaluate a plan to determine if it has been effective?
How can an organization increase the successful implementation of its plans?
Distinguish between the two main types of decisions, giving an example of each.

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Management Principles And Applications 4th Edition Leonard Bierman, O.C Ferrell , Linda Ferrell - Solutions

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