Service Management Operations Strategy Information Technology 7th Edition James A Fitzsimmons Mona J Fitzsimmons - Solutions

Discover comprehensive solutions to "Service Management Operations Strategy Information Technology 7th Edition" by James A. Fitzsimmons and Mona J. Fitzsimmons. Access our online resource for an extensive answers key, featuring chapter solutions and a solution manual. Dive into our solutions PDF, complete with solved problems and detailed questions and answers. Our test bank and instructor manual offer step-by-step answers, ideal for students and educators alike. Enhance your learning experience with our textbook solutions, available for free download. Unlock the insights you need with our expertly crafted content, designed to support your academic journey.

3. What problem(s) if any has differentiation caused for Heineken?
2. In what way(s) is Heineken constantly updating its product mix and marketing strategy?
1. In what way(s) is Heineken moving towards a divergent strategy?
2. If there are any differences, what would you recommend the service provider to do?
1. From the perspective of a service provider, are there any differences between customers and end users?
what is the project of the on
8.8. The daily demand for an item is distributed normally, with a mean of 5 and a variance of 2. The cost to place an order is $10, and the carrying charge per day is estimated at 10 percent of the inventory value. The supplier has offered the following purchase plan:Cost per unit if if if$$$15
c. Determine the necessary reorder point and safety stock to achieve a 90 percent service level.
b. Assume that a 10 percent “all units” discount will be given if the order quantity is greater than or equal to 100 units. What order quantity would you recommend with this offer?
a. Determine the EOQ.
The items cost $4 per unit, and the annual inventory holding cost is 25 percent of the average value of the inventory. The replenishment lead time is exactly 4 months.
18.7. Monthly demand for an inventory item is a normally distributed random variable with a mean of 20 units and a variance of 4.• Demand follows this distribution every month, 12 months a year. When inventory reaches a predetermined level, an order for replenishment is placed. The fixed ordering
There are two slow-moving tile patterns in stock that management estimates will take 2 years each to clear. The sunburst pattern currently retails for$0.70 per square and the saguaro cactus pattern for $1.05 per square. Calculate the
18.6. Spanish Interiors imports ceramic floor tiles from Mexico with various patterns in anticipation of contractor needs. These tiles usually are ordered a year before delivery, and the production run for each tile pattern requires a separate setup. Therefore, the orders must be large to defray
b. Explain why the discount price is not influenced by the number of hardcovers in stock.504 Part Four Quantitative Models for Service Management
a. If the paperback version sells for $12.95 and 15 hardbacks are in stock, recommend a discount price for the hardcover version.
18.5. Books-to-Go, Inc., has a recurring problem of clearing its shelves of hardcover books once the publisher releases the paperback edition. These books take up shelf space, and the sales are slow. More important, however, they tie up capital with which to buy new bestsellers. Typically,
c. What is the recommended safety stock if Macho decides on an 85 percent service level?
b. If orders are placed in carload lots of 200 kegs, the brewery is willing to give the local distributor a $0.25 discount on the wholesale price of each keg. Based on analysis of total variable inventory costs, is this offer attractive?
a. Recommend an EOQ for Macho Heavy Beer.
18.4. The local distributor for Macho Heavy Beer is reconsidering its inventory policy now that only kegs will be sold. The sales forecast for next year (200 days) is 600 kegs. The cost to store a keg of Macho in a refrigerated warehouse is approximately$3 per year. Placing an order with the
If each case of cheese requires 10 square feet and must be refrigerated, how much per year could Dutch Farms afford to spend on renting additional space?
c. Dutch Farms owns a refrigerated warehouse with a capacity of 500 square feet.
b. How many cases should Dutch Farms hold as safety stock against stockouts?
a. Calculate the EOQ for Dutch Farms.
Lead-Time Demand (Cases) Probability 0 .02 1 .08 2 .20 3 .40 4 .20 5 .08 6 .02
Chapter 18 Managing Service Inventory 503 service level is 98 percent. The demand for cheese during the 1-day lead time is shown below.
18.3. Dutch Farms imports cheese by the case from Holland for distribution to its Texas retail outlets. During the year (360 days), Dutch Farms sells 1,080 cases of cheese.Because of spoilage, Dutch Farms estimates that it costs the firm $6 per year to store a case of cheese. The cost to place an
c. If Deep Six insists on maintaining a safety stock of 2 lobsters, what is the service level?
b. The Maine distributor is willing to give Deep Six a $0.50 discount on each lobster if orders are placed in lots of 360 each. Should Deep Six accept this offer?
a. Deep Six would like to reconsider its order size. What would you recommend as an EOQ ?
Lead-Time Demand Probability 0 .05 1 .10 2 .20 3 .30 4 .20 5 .10 6 .05
18.2. Deep Six Seafood, a restaurant that is open 360 days a year, specializes in fresh Maine lobsters at a cost of $10 each. Air freight charges have increased significantly, and it now costs Deep Six $48 to place an order. Because the lobsters are shipped live in a saltwater tub, the order cost
c. How many working days elapse between reorders?
b. How many orders are placed per year?
a. What should the EOQ be?
a binder in stock for one year is 10 percent of its value
18.1. Annual demand for the notebook binders that Ted’s Stationery Shop sells is 10,000 units. Ted operates his business on a 200-workday year. The unit cost of a binder is$2, and the cost of placing an order with his supplier is $0.40. The cost of carrying
7. Service capacity (e.g., seats on an aircraft) has characteristics similar to inventories.What inventory model would apply?
6. How is a service level determined for most inventory items?
5. How valid are the assumptions for the simple EOQ model?
4. Discuss how information technology can help to create a competitive advantage through inventory management.
3. Compare and contrast a continuous review inventory system with a periodic review inventory system.
2. How would one find values for inventory management costs?
1. Discuss the functions of inventory for different organizations in the supply chain(i.e., manufacturing, suppliers, distributors, and retailers).
Expediting orders to replenish exhausted stock
Penalties for late delivery or nondelivery
Customer dissatisfaction and ill-will; lost customers
Lost sales and profits
Managing (tasks such as supervising stores personnel, taking physical inventory periodically, verifying and correcting records, etc.)Shortage costs
Providing controlled environments of temperature, humidity, dust, etc.
Storage space and facilities (size is usually based upon maximum inventories rather than average)
Depreciation
Obsolescence of parts and disposal of out-of-date materials
Breakage, damage, and spoilage
Providing security systems for protecting inventories
Theft or pilferage
Moving items into and out of inventory stores and keeping records of the movements
Taxes and insurance
Opportunity cost of capital tied up in inventory items, warehouses, and other parts of the inventory system
Interest charges on money invested in inventories
Transferring items into storage areas Holding or carrying costs
Inspecting or testing items to ensure that they conform to purchase specifications
Withdrawing samples and transmitting them to inspection and testing organizations
Counting or weighing items to ensure that the correct amount has been delivered
Unpacking items
Examining packages for visible damage
Preparing and handling records of receipts and other paperwork
Transportation, shipping, and pickup
Following up to ensure that purchase orders are received by suppliers Receiving and inspection costs
Issuing or transmitting purchase orders to outside suppliers
Preparing purchase orders
Negotiating prices
Evaluating bids and selecting suppliers
Locating or identifying potential suppliers and soliciting bids
Preparing specifications for items to be purchased
How much safety stock should be maintained?
When should an order be placed (called a reorder point )?
What should be the order quantity ?
Describe the rationale behind the retail discounting model
Conduct an ABC analysis of inventory items.Use either expected value or incremental analysis to determine the order quantity for the single-period inventory model.
Design a continuous or periodic review inventory-control system.
Determine the reorder point and safety stock for inventory systems with uncertain demand.
Determine the order quantity for various inventory applications.
Describe the function, characteristics, and costs of an inventory system.
Discuss the role of information technology in the management of inventory.
Develop such a forecast, and for the benefit of top management, note any reservations or qualifications you feel are vital to its understanding and use of the information.
Assume that you are a member of DynaSol’s small marketing department and that the contract negotiations with GFI have fallen through irrevocably. The company’s top management has decided to use your expertise to develop a forecast for the next six months (and, perhaps, for the sixmonth period
The final contract negotiations are pending, and so it is essential that you account for the advantages and disadvantages of your preferred technique as they would apply to the problem at hand and point out any additional information you would like to have.
Given the information available and your knowledge of different forecasting techniques, develop a recommendation for utilizing a specific forecasting technique in the subsequent study.
Mr. Abel, the director of the center, is becoming increasingly concerned with the center’s ability to attract adequate funding and serve community needs. Mr. Abel now must develop an accurate estimate of the future patient load, staffing requirements, and operating expenses as part of his effort
Many public-spirited organizations are competing for shrinking funds (i.e., Proposition 13 syndrome), and many groups such as private physicians, private and school psychologists, and social service organizations also are “competing” for the same patients. As a result of this situation, the
The evaluation center exists in a highly competitive environment.
Oak Hollow Medical Evaluation Center is a nonprofit agency offering multidisciplinary diagnostic services to study children with disabilities or developmental delays. The center can test each patient for physical, psychological, or social problems.Fees for services are based on an ability-to-pay
Month Demand, Units January 15 February 18 March 22 April 23 May 27 June 26
17.10. Prepare a spreadsheet model for the ferry passenger data in Table 17.6 , and recalculate the forecasts using an of 0.3, a of 0.1, and a of 0.2. Has this change in the smoothing constants improved the MAD?Exercises
17.9. Prepare a spreadsheet model for the ferry passenger data in Table 17.5 , and recalculate the forecasts using an of 0.3 and a of 0.2. Has this change in the smoothing constants improved the MAD?
17.8. Prepare a spreadsheet model for the commuter airline’s weekly load factor data in Table 17.4 , and recalculate the forecasts using an of 0.2 and a of 0.2. Have you improved on the original MAD?
17.7. Prepare a spreadsheet model for the Saturday hotel occupancy data in Table 17.3 , and recalculate the forecasts using an of 0.3. What is the new MAD?
17.6. For the data in exercise 17.4, use an of 0.1 and a of 0.2 to make a forecast for July and August. Calculate the MAD for your January through June forecasts.

Showing 800 - 900 of 3391

First
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Last

Service Management Operations Strategy Information Technology 7th Edition James A Fitzsimmons Mona J Fitzsimmons - Solutions

Step by Step Answers