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Management 14th Edition, Global Edition Robbins, Stephen P, Coulter, Mary K(Contributor) - Solutions
16-20. Do you think a management training program would be a good way to start a career with a company? Why or why not?
16-19. Why is cross-cultural awareness important for leaders at a company such as L’Oréal?
16-18. What role does a mentor play in leadership development?
16-17. Why do you think L’Oréal invests so much in leadership development?
16-16. What did the case teach you about leadership?
16-15. How do you think leadership is changing in contemporary society? What behaviors exhibited by Indra Nooyi indicate such change?
16-14. What do you think about Indra Nooyi’s decision to create a design unit at PepsiCo? Is it appropriate for the food and drink industry? Why or why not?
16-13. What leadership models/theories/issues do you see in this case? List and describe.
16-12. What ethical issues could arise? How could managers deal with those issues?
16-11. What do you think? Is it ethical for a leader to go undercover in his or her organization? Why or why not?
16-10. Which source of leader’s power is most effective and why?
16-9. Define leader and leadership and explain why managers should be leaders.
16-8. Do the followers make a difference in whether a leader is effective? Discuss.
16-7. Do you think most managers in real life use a contingency approach to increase their leadership effectiveness? Explain.
16-6. Can a leader get power from multiple sources?Discuss.
16-5. You are a team leader. What are your daily priorities for your team?
16-4. What is the purpose of a charismatic leader’s enthusiasm and self-confidence?
16-3. Explain Hersey and Blanchard’s situational leadership styles and the two key behaviors associated with it.
16-2. Briefly explain what a managerial grid is.
16-1. What are the eight key traits associated with leadership that summarize the four main theories?
16.5 Discuss twenty-first century issues affecting leadership?
16.3 Describe the three major contingency theories of leadership.● Develop your skill at choosing an effective leadership style.
16.2 Compare and contrast early theories of leadership.
16.1 Define leader and leadership.
15-20. Design an employee attitude survey for the employees at HCL.
15-19. What aspects of personality do you see in this story about HCL? How have the personality traits of HCL employees contributed to make HCL what it is?
15-18. How would an understanding of organizational behavior have helped Vineet Nayar lead his company? How about first-line company supervisors? Explain.
15-17. What is your impression of the “employees first” culture? Would this culture be effective in other organizations? Why or why not? What would it take to make it work?
15-16. Looking at the incentives system offered by Tencent, what does that tell you about the importance of understanding individual behavior?
15-15. Using what you’ve learned from the various behavior theories, what does Tencent’s situation tell you about employee behavior?
15-14. How would an understanding of organization behavior help Ma Huateng?What do you think will be Tencent’s biggest challenge in the future?
15-13. Do you think the work culture at Tencent is effective? Would it work in other organizations? Why or why not?
What is your level of emotional intelligence? Visit www.mindtools.com, search for “emotional intelligence” and select “How Emotionally Intelligent Are You?” to take a brief self-assessment.
Find two companies that have been recognized for their employee engagement efforts. Compare the different strategies each company uses to build and engage their workforce. Are any the same? Different? Why do you think each company has been successful with employee engagement?
Like it or not, each of us is continually shaping the behavior of those around us. For one week, keep track of how many times you use positive reinforcement, negative reinforcement, punishment, or extinction to shape behaviors. At the end of the week, which one did you tend to use most? What were
Have you ever heard of the “waiter rule”? A lot of business people think that how you treat service workers says a lot about your character and attitudes. What do you think this means? Do you agree with this idea? Why or why not? How would you be evaluated on the “waiter rule”?
If you’ve never taken a personality or career compatibility test, contact your school’s testing center to see if you can take one. Once you get your results, evaluate what they mean for your career choice. Have you chosen a career that “fits” your personality? What are the implications?
Survey 15 employees (at your place of work or at some campus office). Be sure to obtain permission before doing this anonymous survey. Ask them what rude or negative behaviors they’ve seen at work. Compile your findings in a report and be prepared to discuss this in class. If you were the manager
15-12. How could Bill have approached the hiring decision?
15-11. What ethical issues might arise for Bill in hiring Robert?
15-10. How can a manager effectively use a combination of punishment and extinction to shape behavior?
15-9. Describe the focus and goals of OB.
15-8. How might a manager be tempted to use shaping behavior?
15-7. On what basis does the attribution theory attempt to explain how we judge people differently?
15-6. People differ in the degree to which they like or dislike themselves. Explain this statement. How is it applied?
15-5. How does the cognitive dissonance theory seek to explain the relationships between attitudes and behavior? How is this useful?
15-4. Satisfied and happy employees make for better productivity, lower absenteeism, and turnover rate.Discuss.
15-3. What are the goals of organizational behaviour?
15-2. Which employee behaviors are more critical for a manager to influence? Discuss.
15.5 Discuss learning theories and their relevance in shaping behavior.● Develop your skill at shaping behavior.
15.4 Describe perception and factors that influence it.
15.3 Describe different personality theories.● Know how to be more self-aware.
15.2 Explain the role that attitudes play in job performance.
15.1 Identify the focus and goals of individual behavior within organizations.
14-20. The increase in the number of bookings seems to corroborate the success of the latter communication strategy of a complete disclosure on social media.Discuss the communication management implications.
14-19. In the first weeks, how could the communication have been better managed by the management?
14-18. Why do you think the company’s executives decided to silence communication on social media? Was this an appropriate strategy?
14-17. Beyond possible human error and tragedy responsibilities, what do you think of this situation from the perspective of managing communications?
14-16. Would you like to work in a competitive organization like Amazon? Why or why not?
14-15. How could Amazon eliminate concerns with employees using the tool to sabotage other employees?
14-14. Do you think the Anytime Feedback Tool is a useful communication tool for an organization? Why or why not?
14-13. Can a manager provide honest feedback to employees without being confrontational?
14-12. What ethical issues might arise in such a situation?
14-11. What do you think? Is it okay to provide people you know in a professional sense a “window into your personal life?”
14-10. Explain how IT can be positive and negative in managerial communication terms.
14-9. What are the barriers to effective communication? How can those barriers be overcome?
14-8. “Ethical communication includes all information, is true in every sense, and is not deceptive in any way.”Discuss.
14-7. Discuss the role of communication in customer service.
14-6. How can changes in the physical work environment have a direct impact on communication systems?
14-5. What does “active listening” mean?
14-4. What are barriers to communication? What can managers do to reduce the chances of barriers to communication from occurring?
14-3. “Thanks a lot.” What does this phrase mean?
14-2. Do men and women communicate differently?Discuss.
14-1. What is communication and how can a manager ensure proper communication exists in the organization?
12. Time of consumption: Does the sender or receiver exercise the most control over when the message is dealt with?
11. Scanability: Does this method allow the message to be easily browsed or scanned for relevant information?
10. Formality: Does this method have the needed amount of formality?
9. Interpersonal warmth: How well does this method convey interpersonal warmth?
8. Cost: How much does it cost to use this method?
7. Time-space constraint: Do senders and receivers need to communicate at the same time and in the same space?
6. Decoding ease: Can receiver easily and quickly decode messages?
5. Encoding ease: Can sender easily and quickly use this channel?
4. Confidentiality: Can communicators be reasonably sure their messages are received only by those intended?
3. Breadth potential: How many different messages can be transmitted using this method?
2. Complexity capacity: Can the method effectively process complex messages?
1. Feedback: How quickly can the receiver respond to the message?
14.6 Discuss how to become a better communicator
14.5 Summarize communication issues in today’s organizations.
14.4 Describe how the Internet and social media affect managerial communication and organizations.
14.3 Explain how communication can flow most effectively in organizations.
14.2 Describe methods and challenges of interpersonal communication.● Develop your skill at listening effectively.● Know how to overcome barriers to communication.
14.1 Define the nature and function of communication.
P4-10. Pretend that you’re a local Starbucks’ store manager. You have three new hourly partners(baristas) joining your team. Describe the orientation you would provide these new hires.
P4-9. Evaluate Starbucks’ training efforts. What types of training are available? What other type(s) of training might be necessary? Explain your choices.
P4-6. Starbucks has said its goal is to open nearly 10,000 new stores globally by 2019. In addition, the company has set a financial goal of attaining total net revenue growth of 10 to 13 percent and $30 billion in annual revenue by 2019. How will the organizing function contribute to the
P4-3. What examples of the six organizational structural elements do you see discussed in the case? Describe.
P4-2. Do you think it’s a good idea to have a president for the U.S. division and for the other international divisions? What are the advantages of such an arrangement? Disadvantages?
13-19. Analyze the role of HR in embedding the new vision into the culture of the organization.
13-18. What possible difficulties can you identify as a result of the proposed changes?
13-17. Why do you think an organization like BAE would want to adopt schedulebased work (SBW) pattern?
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