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supervisory management
Management 14th Edition, Global Edition Robbins, Stephen P, Coulter, Mary K(Contributor) - Solutions
6.6 Describe techniques for stimulating innovation.
6.5 Discuss contemporary issues in managing change.● Develop your skill in change management so you can serve as a catalyst for change.
6.4 Explain how to manage change.● Know how to be change ready by overcoming your resistance to change.
6.3 Classify areas of organizational change.
6.2 Compare and contrast views on the change process.
6.1 Describe making the case for change.
5-21. Moving forward, what do you think Volkswagen needs to do to avoid such an ethical lapse in the future?
5-20. Evaluate Volkswagen’s actions based on the factors in Exhibit 5-5. How would you describe the issue intensity of Volkswagen’s actions?
5-19. Are there structural variables that may have influenced the unethical behavior at Volkswagen?
5-18. Are you surprised that an organization as large as Volkswagen was caught engaging in such unethical behavior? Do you agree that the organization’s culture could have encouraged this behavior?
5-17. Do you think the Wellness Foundation can boost Technogym’s turnover? Why or why not?
5-16. It’s time to think like a manager. Corporate social responsibility is wonderful, though often criticized as purely rhetorical and laden with subtle profit goals. How can a manager emphasize genuineness of corporate social responsibilities and activities in society?
5-15. Would you describe Nerio Alessandri’s approach as a social obligation, social responsiveness, or social responsibility? Explain.
5-14. How can Technogym balance being socially responsible and focused on profits?
5-13. How would you respond to your coworker or boss?Explain.
5-12. Do you think that those who take credit for your work know that what they’re doing is wrong?
5-11. What are some of the possible reasons for others taking credit for your work? Are any of the reasons justifiable? Why or why not?
5-10. What would you include in an ethics training workshop
5-9. What is green management and how can organizations go green?
5-8. What can an organization do to encourage ethical behaviour?
5-7. “Ethical leaders are honest, share their values, stress important shared values, and use the reward system appropriately.” Observe your college professors.Would you consider them to be ethical leaders?Discuss.
5-6. What kind of protection can be afforded to whistleblowers? Are these protective steps sufficient to encourage such actions in future?
5-5. In April 2010, the Deepwater Horizon oil spill in the Gulf of Mexico caused the largest oil spill in history, at an estimated 4.9 million barrels of oil. Initial efforts to cap the well were declared successful; however, subsequent independent reports of continued oil leaks were ignored by BP
5-4. How can internal and external locus of control influence work behaviors?
5-3. How might the moral development of an individual affect their ethical stance?
5-2. Many organizations around the world claim they are green. What criteria would you consider to objectively evaluate their green credentials?
5-1. Give reasons why you think an organization might not value social responsibility.
5.5 Discuss current social responsibility and ethics issues.
5.4 Describe management’s role in encouraging ethical behavior.● Know how to make good decisions about ethical dilemmas.
5.3 Discuss the factors that lead to ethical and unethical behavior.● Develop your skill at creating trust in work groups.
5.2 Explain green management and how organizations can go green.
4-21. What workplace diversity initiatives, discussed in the chapter, might be appropriate for Deutsche Telekom? What would be involved in implementing these initiatives?
4-20. What issues might the company face in introducing changes in work–family programs? How can these issues be addressed?
4-19. What issues might Deutsche Telekom face in recruiting female university graduates? How could they address these issues?
4-18. What do you think of the “quota” approach that Deutsche Telekom is pursuing? What benefits and drawbacks does such an approach have?
4-17. How can other companies be sensitized to recruit more disabled workers?According to you, how would Albergo Etico inspire them? Explain.
4-16. What do you think managers can do to let disabled workers find the “right place” in an organization? How can disabled employees help in this process?Explain.
4-15. In your opinion, would a performance imperative approach or a compassionate approach be applicable to the management of disabled workers?
4-14. What are the hotel’s advantages of having its workforce being comprised largely of disabled workers? What are the potential drawbacks?
4-13. What challenges could a manager face in the long-term management of disabled workers?
4-12. Should a country ever adopt a “locals first” policy in terms of employment opportunity? Does legal migration only imply flooding lucrative job markets?
4-11. Do you think the Eastern Europeans were being exploited by the recruitment agencies?
4-10. What would you include in a diversity training program? Justify your suggestions.
4-9. What is workforce diversity, and why is managing it so important?
4-8. Who is responsible for doing more to break the glass ceiling barrier for women and minorities?
4-7. Are laws, federal or otherwise, necessary for supporting diversity initiatives?
4-6. Different ethnicity causes problems associated with diversity management. Discuss.
4-5. Look around you and summarize the different forms of diversity you can find at your university.
4-4. Do you think religion can affect work behaviors?
4-3. Which countries experience a “demographic dividend,” and what does this mean? Is it sustainable or not?
4-2. Identify the three main challenges of having workforce diversity in an organization.
4-1. How has workforce diversity changed since the 1960s, particularly in the West?
4.5 Describe various workplace diversity management initiatives.● Know how to find a great sponsor/mentor and be a great protégé.
4.4 Discuss the challenges managers face in managing diversity.
4.3 Explain the different types of diversity found in workplaces.
4.2 Describe the changing workplaces in the United States and around the world.
4.1 Define workplace diversity and explain why managing it is so important.● Develop your skill at valuing and working with diverse individuals and teams.
3-21. What are some of the challenges Tableau will face as it hires 1,000 new employees in one year?
3-20. As Tableau executives get ready to spend time in the company’s international offices, how can they prepare for the cultural differences they will encounter?
3-19. Do you agree with Chabot that the company will benefit if more executives spend time in international offices? Why or why not?
3-18. Tableau staffs its international offices primarily with host country nationals.What are the advantages and disadvantages of this staffing strategy?
3-17. Siemens AG is not the only company to be linked to bribery. Find at least three other examples and describe them briefly?
3-16. What might the managers at Siemens AG have done differently? Explain.
3-15. We’ve said it’s important for managers to be aware of external environmental forces, especially in global settings. Discuss this statement in light of the events described.
3-14. Research whether other countries outlaw bribery. (Hint: look at the Organization for Economic Cooperation and Development.)
3-13. What’s your reaction to the events mentioned in the case? Are you surprised that bribery is illegal? Why do you think bribery takes place? Why do you think it needs to be outlawed?
3-10. Is globalization good for business? For consumers? Discuss.
3-9. What are the main challenges of global business and how would you suggest handling them?
3-8. How many ways can an organization go global?What is the primary driver for the organization to choose a particular path toward going global?
3-7. What makes the Association of Southeast Asian Nations (ASEAN) different from the European Union (EU) as a trade alliance? Can those differences impair ASEAN’s effectiveness as a trade alliance compared to the EU?
3-6. What clarity of perspective would the GLOBE framework, as presented in this chapter, offer to local managers to help them understand their employees better?
3-5. Is learning a foreign language essential for managers?
3-4. What are the characteristics of a multidomestic corporation?
3-3. Discuss the role of the World Trade Organization(WTO).
3-2. The European Union (EU) is an economic and political partnership of countries. What are the practical implications of this union?
3-1. A monolingual, parochial, and ethnocentric organization is bound to fail. Discuss.
3.4 Explain the relevance of the political/legal, economic, and cultural environments to global business.● Know how to be culturally aware
3.3 Describe the structures and techniques organizations use as they go international.
3.2 Discuss the importance of regional trading alliances and global trade mechanisms.
3.1 Contrast ethnocentric, polycentric, and geocentric attitudes toward global business.● Develop your skill at collaborating in cross-cultural settings.
P1-12. How might design thinking be important to a company like Starbucks? Do you see any indication that Starbucks uses design thinking? Explain.
P1-11.How might biases and errors affect the decision making done by Starbucks executives? By Starbucks store managers? By Starbucks partners?
P1-10. What kind of decision maker does Howard Schultz appear to be? Explain your answer.
P1-9. Give examples of decisions that Starbucks managers might make under conditions of certainty. Under conditions of risk. Under conditions of uncertainty.
P1-8. Starbucks has some pretty specific goals it wants to achieve (look ahead to Part 3 on p. 379 for these company goals). Given this, do you think managers would be more likely to make rational decisions, bounded rationality decisions, or intuitive decisions? Explain.
Describe how these would influence how a barista at a local Starbucks store does his or her job. Describe how these would influence how one of the company’s top executives does his or her job.
P1-7. Look up the company’s mission and guiding principles at the company’s website. What do you think of the mission and guiding principles?
P1-6. Go to the company’s website, www.starbucks.com, and find the list of senior officers. Pick one of those positions and describe what you think that job might involve. Try to envision what types of planning, organizing, leading, and controlling this person would have to do.
P1-5. Look at Howard Schultz’s philosophy of Starbucks.How will this affect the way the company is managed?
P1-4. Give examples of how Howard Schultz might perform the interpersonal roles, the informational roles, and the decisional roles.
P1-3. Choose three of the current trends and issues facing managers and explain how Starbucks might be impacted. What might be the implications for firstline managers? Middle managers? Top managers?
P1-2. How might the following management theories/approaches be useful to Starbucks: scientific management, organizational behavior, quantitative approach, systems approach?
P1-1. What management skills do you think would be most important for Howard Schultz to have? Why?What skills do you think would be most important for a Starbucks store manager to have? Why?
What could other organizations around the globe learn from Deutsche Telekom?
What do you think of Obermann’s statement that having a greater number of women at the top will enable the company to operate better?
What issues might it face in introducing changes in work-family programs, and how could it address those issues?
What issues might Deutsche Telekom face in recruiting female university graduates?Ho• w could it address those issues?
2-19. How can big data transform football decisions in the future?
2-18. Do you think it is appropriate for football managers to use only quantitative information to evaluate their players’ performance during a season? Why or why not?
2-17. What type(s) of conditions are more likely to influence the performance analyst team’s work: certainty, uncertainty, or risks? Explain.
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