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Management 5th Asia-Pacific Edition Danny Samson, Richard L. Daft - Solutions
1.6 Using Porter’s competitive strategies, how would you describe the strategies of Target, Coles Supermarkets, David Jones and Kmart?Do any of these companies also use cooperative strategies? Discuss.
1.5 What is meant by the core competency and synergy components of strategy? Give examples.
1.4 Perform a SWOT analysis for the university you attend. Do you think university administrators consider these factors when devising their strategy?
1.3 If an organisation has hired strategic management professionals to help top managers, during which part of the strategic management process would they play the largest role?
1.2 Which is more important, strategy formulation or strategy implementation? Do they depend on one another? Is it possible for strategy implementation to occur first?
1.1 Assume you are the general manager of a large hotel and have formulated a strategy of renting banquet facilities to organisations for big events. At a monthly management meeting, your sales manager informs the head of food operations that a big reception in one week will require converting a
1.6 Discuss the organisational dimensions used for implementing strategy.
1.5 Describe business-level strategies, including Porter’s competitive forces and strategies, and cooperative strategies.
1.4 Define corporate-level strategies and explain the portfolio approach.
1.3 Understand strategic capabilities.
1.2 Describe the strategic planning process and SWOT(strengths, weaknesses, opportunities and threats)analysis.
1.1 Define the components of strategic management.
3 What are some of the ways in which Scott Pearl’s plans and goals benefit Modern Shed as an organisation? Are there potential downsides to such planning?
2 Do Scott Pearl’s goals meet the criteria of effective goal setting as discussed in the chapter? Explain.
1 What level of planning and goal setting does marketer Scott Pearl perform for Modern Shed?
3 What goal-setting behaviour is being used here to reach agreement among HID’s managers? Do managers typically disagree about the direction of their organisation? Dave Collins, CEO of HID, sat down at the conference table with his management team members, Karen Setz, Tony Briggs, Dave King and
2 What do you think HID’s mission, strategic goals and strategic plans are likely to be at the end of this planning session? Why? Dave Collins, CEO of HID, sat down at the conference table with his management team members, Karen Setz, Tony Briggs, Dave King and Andy Johnson. HID owns 10 Holiday
1 What is HID’s mission at present? How may this mission change? Dave Collins, CEO of HID, sat down at the conference table with his management team members, Karen Setz, Tony Briggs, Dave King and Andy Johnson. HID owns 10 Holiday Inns, eight hotels of different types and one property in Fiji. It
1.Step 1. Make your goals for yourself regarding desired outcomes for this course explicit. What is your goal for a grade? Your goal for learning specific knowledge or skills? Define at least two goals for this course.Step 2. The next step is to break down each goal into ‘goal behaviours’.These
3 Confide in the clients about your perception of the problem, give them the chance to make an informed choice and risk having them take their business elsewhere. After only a few months in sales at ComputerSource, a full-service computer business, Sam Nolan realised there were serious problems in
2 Recommend a system upgrade to correct the problem, even though it will cost the clients more than they want to pay and may jeopardise future sales. After only a few months in sales at ComputerSource, a full-service computer business, Sam Nolan realised there were serious problems in the software
1 Gamble on the service department to fix their existing system, within the limits of their budget and their frustration. If it does not work, it is their problem. After only a few months in sales at ComputerSource, a full-service computer business, Sam Nolan realised there were serious problems in
1.11 Come up with a stretch goal for some aspect of your own life.How do you determine whether it makes sense to pursue a stretch goal?
1.10 Goals that are overly ambitious can discourage employees and decrease motivation, yet the idea of stretch goals is proposed as a way to get people fired up and motivated. As a manager, how might you decide where to draw the line between a ‘good’ stretch goal and a ‘bad’ one that is
1.9 Some people say an organisation could never be ‘prepared’ for a disaster such as the Japan nuclear disaster, or the huge BP oil spill in the Gulf of Mexico. Discuss the potential value of crisis planning in situations like these, even if the situations are difficult to plan for.
1.8 LivingSocial started with one ‘daily deal’, a $25 voucher for $50 worth of food at a Washington, DC restaurant. Since then, the company has grown at breakneck speed, has 60 million members in 27 countries, and has acquired a dozen companies that offer related deals and services. Why and how
1.7 Assume that Southern University decides to do two things: (1) raise its admission standards, and (2) initiate a business fair to which local townspeople will be invited. What types of plans might it use to carry out these two activities?
1.6 How do you think planning in today’s organisations compares to planning 25 years ago? Do you think planning becomes more important or less important in a world where everything is changing quickly and crises are a regular part of organisational life? Why?
1.5 A new business venture must develop a comprehensive business plan to borrow money to get started. Companies such as FedEx and Nike say they did not follow the original plan closely. Does that mean that developing the plan was a waste of time for these eventually successful companies?
1.4 The MBO technique has been criticised for putting too much emphasis on achieving goals (ends) and not enough on the methods that people use to achieve them (means). Do you think this is a flaw in the technique, or in the way managers apply it? How would you place a balanced emphasis on ends and
1.3 One of the benefits of a strategy map is that goals and how they are linked can be communicated clearly to everyone in the organisation.Does a minimum-wage maintenance worker in a hospital really need to understand any goals beyond keeping the place clean? Discuss.
1.2 What strategic plans could the university at which you are taking this management course adopt to compete for students in the marketplace? Would these plans depend on the school’s goals?
1.1 Write a brief mission statement for a local business with which you are familiar.How might having a clear, written mission statement benefit a small organisation?
1.9 Identify innovative planning approaches that managers use in a fast-changing environment.
1.8 Describe and explain the importance of contingency planning, scenario building and crisis planning for today’s managers.
1.7 Discuss the benefits and limitations of planning.
1.6 Explain the difference between single-use plans and standing plans.
1.5 Describe the four essential steps in the process of management by objectives (MBO).
1.4 Define the characteristics of effective goals.
1.3 Describe the types of goals an organisation should have and why they resemble a hierarchy.
1.2 Explain the concept of organisational mission and the way it influences goal setting and planning.
1.1 Define goals and plans, and explain the relationship between them.
1.4 With the Volt initially priced at around $60 000 in Australia – a figure well above the price of standard cars of similar size – will it succeed in attracting many buyers based on its features and benefits? Imagine that you are one of a few million Australians whose commute to university or
1.3 As GM/Holden continues its attempts to demonstrate good corporate citizenship, what complex issues and obstacles may frustrate its efforts? Imagine that you are one of a few million Australians whose commute to university or work is a less-than-70-kilometre round trip. Each morning, you hop
1.2 What obstacles does GM/Holden face as it attempts to bring its corporate culture into alignment with the needs and challenges of the twenty-first century? Imagine that you are one of a few million Australians whose commute to university or work is a less-than-70-kilometre round trip. Each
1.1 What management strategies would be most effective in helping GM/Holden adapt to uncertainty and change in its external environment? Imagine that you are one of a few million Australians whose commute to university or work is a less-than-70-kilometre round trip. Each morning, you hop into a
1.3 How did the founders of Urban Escapes finance the company’s growth and what options did they have for additional funding? For a real-world application of the management theories described in this chapter, log on to CourseMate to watch the On the Job video and answer the following questions
1.2 Describe the personality traits of the Urban Escapes founders. For a real-world application of the management theories described in this chapter, log on to CourseMate to watch the On the Job video and answer the following questions
1.1 Are Maia Josebachvili and Bram Levy entrepreneurs, social entrepreneurs or both? Explain. For a real-world application of the management theories described in this chapter, log on to CourseMate to watch the On the Job video and answer the following questions
1.3 After listing the pros and cons for each of Emma’s options and considering her personality, which course of action would you recommend? Emma Lathbury’s shoulders sagged as she flipped the cardboard sign hanging in the window of her tearoom’s front door from ‘Open’ to ‘Closed’.The
1.2 How does Emma Lathbury fit the profile of the typical entrepreneur?Which of those traits are likely to continue to serve her well, and which might be counterproductive at this stage of her business? Emma Lathbury’s shoulders sagged as she flipped the cardboard sign hanging in the window of
1.1 At what business stage is Emma’s Parlour? At what stage is her web-based organic tea business? What synergies exist between the two businesses? How critical do you think those synergies are to the success of each business? Emma Lathbury’s shoulders sagged as she flipped the cardboard sign
1.Step 1. Listed below are several qualities that experts suggest are required to be a successful entrepreneur. Rank the items from 1–8 in order of what you personally think is most important to least important for successfully starting a business.1. ___ Be motivated to the point of sacrificing
1.3 Train the senior agents to open branches under your corporate identity, trusting that your long association will ensure that they run the branches with the corporate values you instilled. Then let go and give them only as much supervision as you can comfortably afford to give. Charles Campbell
1.2 Expand the business in its present location: delegate the bulk of the company and expedition management to the senior agents, with the rest doing the research and arrangements. Step back into a supervisory and client contact position only. Agents receive more responsibility, and you stay in
1.1 Refuse to expand your business. Stay within your comfort zone, but give your blessings to the senior employees who want to quit and start their own travel service in other cities. Charles Campbell is the founder of Expeditions Unlimited, a specialty travel service that researches and arranges
1.10 Describe the benefits of using social media to help a start-up gain traction during the early stages of its life cycle. What are some possible disadvantages of using social media?
1.8 Many people who are successful at the start-up stage of a business are not the right people to carry the venture forward. How do you decide whether you’re better suited to be a serial entrepreneur (start the business and then move on to start another) or can also guide the venture as it grows
1.7 What personal skills do you need to keep your financial backers feeling confident in your new business? Which skills are most useful when you’re dealing with more informal sources, such as family and friends, versus receiving funds from shareholders, a bank or a venture capital firm? Would
1.3 Why might small business ownership have great appeal to immigrants, women and minorities?
1.2 Over the past 20 years, entrepreneurship has been the fastestgrowing course of study on campuses throughout the world. Do you think it is possible to teach someone to be an entrepreneur? Why or why not?
1.7 Describe the five stages of growth for an entrepreneurial company.
1.6 Outline the planning necessary to launch an entrepreneurial start-up.
1.5 Explain social entrepreneurship as a vital part of today’s small business environment.
1.2 Describe the importance of entrepreneurship to the global and Australian economies.
1.1 Define entrepreneurship and the five classifications of entrepreneurs.
3 How might Cody Rudisell’s decision differ if he based it on the utilitarian approach vs individualism approach vs practical approach to ethical decision making? Which approach does he appear to be using? The rapid growth of InPace Solutions occurred in no small part because of sales manager Ken
2 What should Ali Sloan do? What would you do if you were in her place? Explain. The rapid growth of InPace Solutions occurred in no small part because of sales manager Ken Bodine and the skills of the savvy young sales team he had assembled. Bodine prided himself on finding and hiring top
1 How has Ken Bodine shaped the sales culture at InPace Solutions? Do you consider this culture to be at a preconventional, conventional or postconventional level of ethical development? Why? The rapid growth of InPace Solutions occurred in no small part because of sales manager Ken Bodine and the
Your discussion group is the leadership team of a company called Aussie Furniture Imports, which imports lounge and dining suites from China and Vietnam and sells them to Australian retailers. Your biggest customer has recently sent you a letter of demand requiring that you provide them with
10 Many people think cheating is more common today than it was a decade ago. Do you think cheating is more common, or does it just seem so? Why?discussion
2 What various stakeholder groups did oil giant BP have to respond to following the massive 2010 oil spill in the Gulf of Mexico? From what you know about the BP oil spill, how would you evaluate BP executives’ behaviour in terms of corporate social responsibility?
When and how does a company manage the tradeoffs and conflicts between the requirements and desires of its different stakeholder groups, which are often pulling it in different and sometimes opposite directions? How can Monsanto best manage its stakeholder relationships and perceived problems? Over
3 What are the challenges of international management for leaders at Holden?
2 Based on what you know of Holden from this video, do managers seem to have a global mindset? Discuss.
1 Identify Holden’s primary approach to entering the international market. What are the benefits of this entry strategy?
3 If you were Ray Betzell, what other options to the 50–50 joint venture would you consider for manufacturing textiles in China? Make the argument that one of these options is more likely to meet Rocky River’s expectations than the partnership already in place. Ray Betzell, general manager for
2 How would you define Shui’s core problem? Are sociocultural differences the main underlying cause of this problem? Why or why not? How would you handle the conflict with your boss back in Australia, New Zealand or the United States? Ray Betzell, general manager for the past five years of a
1 How would you characterise the main economic, legal–political and sociocultural differences influencing the relationship between the partners in Shui Fabrics? What GLOBE Project dimensions would help you understand the differences in Chinese and Western perspectives illustrated in the case? Ray
While at university, a friend of yours who is studying information systems developed a computer program which can predict stock price fluctuations faster than existing products. You and he have built a solid, growing business in Australia, selling and servicing this software package to stockbroking
3 Inform the customer of the problem, and let the customer make the decision. On the way home from the launch party celebrating Plaxcor Metals’entrance into the international arena, Donald Fields should have been smiling. He was part of the team that had closed the deal to sell component parts to
2 Gamble on the first runs, and hope the products do not fail. On the way home from the launch party celebrating Plaxcor Metals’entrance into the international arena, Donald Fields should have been smiling. He was part of the team that had closed the deal to sell component parts to Asian Business
1 Ask the customer for an extension of the deadline, and bring the products up to standard. On the way home from the launch party celebrating Plaxcor Metals’entrance into the international arena, Donald Fields should have been smiling. He was part of the team that had closed the deal to sell
11 How do you think trade alliances such as the EU and ASEAN may affect you as a future manager?
10 What is meant by the cultural values of individualism and masculinity or femininity? How might these values affect organisation design and management processes?
9 Do you think it’s possible for someone to develop a global mindset if they never live outside their native country? How might they do that?
8 What does it mean to say that the world is becoming ‘borderless’ or that large organisations are ‘stateless’?
6 Compare the advantages associated with the foreign-market entry strategies of exporting, licensing and establishing wholly owned subsidiaries.
2 What specifically would the experience of living and working in another country contribute to your skills and effectiveness as a manager in your own country?
1 Why do you think international businesses traditionally prefer to operate in industrialised countries? Discuss.
3 What impact does Heidi Ganahl’s story have on employees at Camp Bow Wow?
2 Why did Camp Bow Wow have to change its culture when it became a national franchise?
1 What aspects of Camp Bow Wow’s corporate culture are visible and conscious? What aspects are invisible and unconscious?
3 Assume you are Jasper. What are the first two steps you would take to handle the Henry Darger situation? How would your role as a cultural leader influence your decision? What message will your solution send to the other managers and rank-and-file employees? Jasper Hennings, owner of Richmond
2 Analyse Richmond’s culture. In addition to the expressed cultural values and beliefs, what other subconscious values and beliefs do you detect? Are conflicting values present? When values are in conflict, how would you decide which ones take precedence?Jasper Hennings, owner of Richmond Supply
1 What environmental factors have helped to create the situation Jasper Hennings faces? What factors does Jasper need to consider when deciding on his course of action? Jasper Hennings, owner of Richmond Supply Co., knew full well a company’s top executives were largely responsible for
Suppose you are running a family-owned business in Adelaide which gives financial advice and performs financial planning services for individuals, families and small businesses. Your business gives investment advice, sets up superannuation funds and helps retirees, business people and others with
3 Talk to the company’s legal counsel and contact the Society of Competitive Intelligence Professionals for guidance. Then, with their opinions and facts to back you up, go to your boss. Michael Vasquez was proud of his job as a new product manager for a biotechnology start-up, and he loved the
2 Confront your boss privately and let him know you’re uncomfortable with how the documents were obtained and what possession of them says about the company’s culture. In addition to the question of the legality of using the information, point out that it is a public relations nightmare waiting
1 Go ahead and use the documents to the company’s benefit, but make clear to your boss that you don’t want him passing confidential information to you in the future. If he threatens to fire you, threaten to leak the news to the press. Michael Vasquez was proud of his job as a new product
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