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business
understanding business ethics
Better Business 5th Edition Solomon, Michael R;Poatsy, Mary Anne;Martin, Kendall - Solutions
How Everyday Things Are Made The Alliance for Innovative Manufacturing at Stanford University has put together short videos on how certain products, such as jelly beans, airplanes, and bottles, are made. These products use various manufacturing processes, including forging, casting, and injection
Radio Frequency Identification The use of chips to track goods during the shipping process is becoming more widespread. Use the Internet to research options for RFID. What are some of the options for tracking goods? What kind of range can these products cover?
Greening America Although the United States has become more of a service-based economy, many feel that the focus on creating new, environmentally friendly technologies may bring manufacturing back to the country and help power an economic recovery. Research what kinds of environmental technologies
Have It Your Way Burger King introduced mass customization to its fast-food offerings in the mid-1970s, thus revolutionizing how fast food could be delivered. Today, mass customization is aided by the Internet and other technologies. Search the Internet and find five companies that use mass
What kind of impact do you think one company switching to less environmentally damaging practices could have on the general atmosphere of the shipping world?
If you were told that you would take a personal pay cut from switching to the more environmentally friendly route, how would that affect your decision?
What decision would you make in this situation—land or sea?
A sports equipment company is known for a special grip on its tennis racquets that is imported from South America. The cost of shipping these grips has grown steadily more expensive, and the business would like to produce the grips in-house. What factors does the business need to consider before
Providing quality customer service is an important factor in any service organization, yet we often have to wait extended periods of time to be seen by a doctor or have had bad service at a restaurant, for example. Think about a time when you had a bad experience from a service provider. Describe
Supply chain management is the management of activities from all organizations involved in producing and delivering a good or service.Describe the supply chain that delivers education at your college. What internal and external components does it involve? What improvements might be made?
To increase their profits and decrease their production costs, businesses must find the most efficient production process possible.True or False
The make-or-buy decision determines what part of the production process needs to outsourced.True or False
Supply chain management refers to the process of delivering the supplies necessary for manufacturing.True or False
Social media capabilities enable consumers to directly influence what companies develop.True or False
Operations management has been traditionally associated with manufacturing goods, because none of the concepts apply to the service industry.True or False
A distinction between Six Sigma and TQM is:a. reducing errors throughout the production processb. improving customer satisfactionc. identifying potential errors.d. obtaining near perfection through continuous improvement
Which type of facility layout would be best used for the production of custom-designed bicycles?a. Product layoutb. Process layoutc. Cellular layoutd. Fixed position layout
Radio frequency identification is used toa. keep track of the status and quantity of each inventory item.b. keep track of the customer base for a product in the store.c. stay in touch with other workers in a factory.d. keep track of natural resources as they ship to the factory.
Which of the following statements regarding purchasing is untrue?a. It is the task of acquiring the materials and services needed in the production processb. It needs to find reliable suppliers who can provide high-quality resources at the best pricec. The Internet has had little impact on
Which of the following best describes the reserve stock system?a. A certain amount of stock is set aside so that it cannot be usedb. Stock on hand is accounted for along with the stock that has been orderedc. Managing inventory by simply visually assessing itd. Managing products with specific shelf
Which of the following has dramatically improved the process of producing goods by reducing the time between design and manufacturing?a. TQMb. QCc. JITd. CIM
Facility layout refers toa. where the machinery has to be located.b. the arrangement of machinery, resources, and people.c. the reduction of waste.d. the installation of robotics.
Which production process strives to reduce waste and improve production flow?a. Mass customizationb. Mass productionc. Lean productiond. Assembly line production
What is the basic tenet of lean production?a. Fault-free productionb. Smaller-sized production batchesc. Waste reduction and flow improvementd. Production only when an order is confirmed
Operation managers use production forecasts to help estimate the future demand for the company’s products. Which of the following information is considered in this approach?a. Anticipated sales ordersb. Customer feedbackc. Industry analysesd. All of the above
The growth of social media has changed many aspects of business. Has social connectedness been an advantage for business? Does it create useful information for business or unfairly spread misinformation?
Many people are concerned about the “digital divide,” the gap in IT resources among industrialized countries and developing countries. The explosive growth of smartphones may be a path that allows developing countries to move quickly into the digital age. What advantages would there be to
The Power of Your Likes Examine the PBS Frontline episode “Generation Like” at www.pbs.org. Are young people and their social media sites being exploited by marketing professionals? Or is this generation especially skilled in how to use social media to advance themselves and open doors to new
After the Data Breach Research the data breach at Maricopa County Community College, where information for 2.4 million current and former students was exposed. How the college’s IT department responded after the breach was critical. How expensive was the response effort?What kind of actions did
Online Business Is Global Business Visit BMW’s website. This international portal redirects customers to one of many hundreds of countryspecific sites. Select three countries and investigate the websites presented. What elements are kept the same?How does BMW maintain a unified international
Breaking in to China Apple’s second largest market for iPhones is China.It took careful negotiation though for the Chinese government to allow Apple to bring its iTunes store to China because that would give Chinses citizens access to films and books not approved by the government.China also has
WikiLeaks Visit the WikiLeaks website and select two of the most current leaks posted. Evaluate the effect of the information being made public. Does it violate the privacy rights of the individuals involved? Is WikiLeaks a good way to expose a criminal act? Do the benefits of leaking the
Were Salcedo’s and Botbyl’s sentences appropriate? Why or why not?
How can consumers know if it’s safe to use their credit cards to make a purchase?
Who is responsible for keeping the credit card numbers of Lowe’s customers secure?
The growth in online and mobile shopping has forced many businesses to dramatically adjust their sales and marketing strategies. What kind of brick-and-mortar bookstores have survived the move to electronic media and online shopping?What unique qualities have they focused on to demonstrate the
What responsibilities accompany the new volume of information we can collect with information technologies? If airlines can crossreference travel data with bank records and identify suspicious patterns, do they have a responsibility to alert authorities? Or should it be illegal for companies to
Businesses have experienced several major data breaches in the last few years. How do you see these lapses in corporate security affecting consumers? Does it make you less likely to purchase from certain companies or to purchase certain products? Has it changed how you protect your identity
Cloud backup makes a business vulnerable because data could be lost due to a flood or a corrupted server.True or False
Crowdfunding is all about businesses supporting popular charitable causes.True or False
PPC ads are effective because they are associated with key words.True or False
Business intelligence software supports decision making by presenting visual, interactive views of the state of a business.True or False
Contextual advertising means that the advertisement is related to the search just made.True or False
Technology has forced businesses to focus on security issues likea. phishing.b. adware and spyware.c. disruption by hackers.d. All of the above.True/False You can find the answers on the last page of this text.
Business-to-business transactions includea. brokering sites.b. social networking sites.c. specialized industry portals.d. Both a and c.
What is the term used to describe any software application that displays banner ads or pop-up ads while a program is running?a. Marketware.b. Spyware.c. cookied. Adware.
Which two key factors are supporting a large increase in the growth of mobile technology?a. Mobile devices and social media.b. Mobile devices and cloud computing.c. Instant messaging and face-to-face communications.d. Widespread Internet access and deregulation.
Viral marketinga. costs the advertiser only if a reader actually clicks on the ad.b. involves using social networks, e-mail, and websites.c. facilitate transactions between businesses through the exchange of information.d. All of the above.
Which of the following lists describe the range of possible data used by a business?a. Technical data, reports and accounts.b. Aggregated information systems.c. Data reports, internal data and media information.d. Numbers, words, images, or sounds.
Subsets of data that are created to isolate one product or one department are calleda. data bytes.b. small data.c. data marts.d. data specifics.
EISs perform the following tasksa. Compare data on the performance of employees over a period of time.b. Provide advise on how to solve technical problemsc. Organize and format documents and reports.d. Consolidate and summarize the transactions within an organization by using both internal and
MIS differs from IT becausea. MIS focuses on applying IT to solve business problems.b. MIS is the branch of IT focused on Internet usage.c. IT focuses on hardware, and MIS focuses on software.d. MIS is theoretical, and IT is applied.
A database management system (DBMS)a. is another term for Big Data.b. is a set of tables of data.c. assesses the performance of employees for management.d. is the result of electronic monitoring of employees.
Labor unions were born at a time when working conditions were quite exploitive and even dangerous in many parts of the United States.Do labor unions serve a purpose in today’s workplace environment?Discuss what functions unions provide that benefit a company as a whole.
Compensation is more than just salary. Discuss the various compensation strategies and how important each would be to you. Would that change for workers at different stages of their careers? How can employers best meet the needs of compensating fairly their entire workforce?
A Student and an Employee Research several colleges’ policies on student employees.How many hours can students work, and what types of employee behaviors and disciplinary actions do the policies specify? How do the rules at specific schools overlap with federal and state laws? Do you see specific
Benefits Packages Many companies have determined that their biggest asset is their employees, so taking care of employees is a mission-critical objective. Research companies that use benefits packages as a way to make their employees feel cared for and that retain a high percentage of
Battle of the Superstores Costco directly competes with Sam’s Club, the bulksales retailer owned by Walmart. Costco and Sam’s Club approach labor in different ways. This can be seen in the salaries they pay, in the benefits they provide, and in their relationship with unions. How do labor rates
Social Media and HR It is happening more and more that a candidate’s social media profile has caused him or her not to be hired.Review all of the online materials available about you—Facebook, LinkedIn, blog postings you have made, photographs uploaded—from the perspective of a potential
Analyzing Annual Reports Using the Internet, access the annual reports of three companies in different industries. How are human resources issues handled in the annual report? What kind of HR issues do the reports discuss? Are the issues similar or different among the companies?
Describe the “perfect” benefits package. How would your salary and pay level affect your decision?Would you accept a lower pay level for better benefits?
An inefficient hiring process can cripple a company because the costs of turnover and retraining employees are so high. Does electronically collecting and evaluating résumés help companies? Job seekers?
Performance management is one alternative to a traditional performance appraisal. Which style of evaluation would you prefer as an employee?Which would be more useful to you as a manager?
A diversified workforce adds creativity and a variety of viewpoints to the workforce, which often helps improve a company’s competitiveness and its bottom line.True or False
Employment at will means workers have increased job security.True or False
Some companies use 360-degree appraisal of employees, gathering input from both their managers and their subordinates.True or False
Stock option agreements allow an employee to purchase a specific number of shares of stock at a specific price whenever they have sufficient spare cash for the purchase.True or False
Recruitment consultants are often referred to as“headhunters”.True or False
A bargaining unita. works to determine proper sale pricing of products.b. helps in the negotiation of the sale of the company.c. is the price of a share of stock.d. negotiates with employers for better working conditions.True/False You can find the answers on the last page of this text.
The AFL-CIO, the UAW, and the Teamsters are examples ofa. illegal organizations.b. labor unions.c. labor relations theories.d. contingent workers.
Which of the following training types aims to help employees learn to look at situations from perspectives that are different from their own?a. Affirmative actionb. Diversity trainingc. Global diversityd. Internal orientation
Positive increases in employee satisfaction, decreases in absenteeism, and increases in worker productivity can all be attributed to which of the following schemes introduced by employers?a. Flexible working arrangementsb. Job rotation schemesc. Internal recruitmentd. Employing contingent workers
Sonia is attending her new employee orientation programme.The supervisor has just mentioned “flexible benefit plans”. What did the supervisor mean?a. It refers directly to include flexible schedules, relaxed atmospheres, and child care.b. It is a form of domestic partner benefitsc. It is a work
Which type of compensation package is based directly on the employee’s sales levels or performance?a. A stock optionb. Salaryc. Commissiond. None of the above
Why might an employee not wish to be part of a defined benefit plan?a. The employee wholly funds the plan.b. The employee takes on all of the financial risks.c. The fund investment may not perform as well as expected or hoped.d. All of these reasons.
If a business needed to train new employees without running the risk of them making a serious and expensive mistake, which of the following training methods might they use?a. Mentorshipb. Programmed learningc. Simulation trainingd. Gamification
A company that gives employees an amount of stock based on the time the person has worked there is running a(n)a. ESOPb. AESOPc. 401kd. IRA
What is the term used to describe recruitment consultants who actively seek ideal candidates for specific job roles for their client organizations?a. HR consultantsb. Headhuntersc. Employment agentsd. Selection specialists
What factors are the most important for creating a team that works efficiently together? What problems have you seen in your own academic career when working in group settings, and how could they be prevented?
Several theories of motivation have been presented. Describe how they fit what you have seen in the academic part of your life. Is creating motivation different in other parts of your life—for example, work, sports?
Measuring Your Team’s Health Consider a team that you are part of and complete the Team Effectiveness Assessment form at www.mindtools.com. Submit the form and examine the summary for your score. Do you agree with the analysis of your team’s dynamics? Use the material following the score
Too Much Collaboration?Review the materials published by Susan Cain on the value of being introverted. Cain argues that some people are more creative and productive when given the space to work alone. Has our culture overvalued collaboration?Examine the story of the founding of Apple computer and
Drive and Inspiration Go to YouTube and view Daniel Pink’s animated video on intrinsic motivation titled “Drive.” Describe the presentation in terms of what motivates you in school and in your free time. Then watch Simon Sinek’s talk on“The Golden Circle” of why, how, and what and
Great American Leaders Do an online search for the “20th Century American Leaders Database,” which is a database maintained by the Harvard University Business School (www.hbs.edu). Select one leader from your state, one of your gender, one leader of the same ethnicity as you, and two additional
Testing 1, 2, 3 . . .Find three online leadership, team roles, or personality assessment tools. Go to testyourself.psychtests.com for examples. How consistent are the results in describing your personality or tendencies? How accurate would you rate the results?
How would you reconcile your role as a loyal employee and team player with your need to uphold ethical standards?
If you decide to voice your objection, do you address the entire team or speak to members individually? Why?
How would you handle this situation? Would you voice your objection or go along with the team?
You have just been assigned a position on a virtual team. What specific strategies would you focus on to be a strong, contributing member of the team? Are there specific skills you would need to learn? How would your role be different than if the team were physically meeting on a regular basis
Consider the traits of effective leaders presented on (p. 237) in the chapter. Then consider your own personality traits. How could you strengthen the leadership traits you do not currently see in yourself? How could you find more opportunities to use the leadership strengths you do have?
When in your life have you been motivated by external factors like rewards, money, or promotion?In what kind of setting would the combination of autonomy, mastery, and purpose be more successful in focusing you to go above and beyond?
Groupthink is the convergence of the group on the best idea.True or False
Strength-based management believes the best way to develop talent is to help employees add skills and knowledge that build on their existing strengths.True or False
Theory Y states that humans inherently dislike work True or False
Great leaders exhibit a high degree of emotional intelligence.True or False
Groupthink can hamper the creativity of teams.True or False
Which of the following summaries of motivation theory are incorrect?a. McClelland’s three needs theory states that the main motivators are the needs for achievement, affiliation, and power.b. Elton Mayo concluded that when workers feel important, productivity decreases.c. Maslow’s hierarchy of
Which is the incorrect attribute attached to a democratic leader?a. Listens wellb. Collaboratesc. Is a team workerd. None of these are incorrect
Which personality traits would you look for in a Completer/finisher?a. Serious and strategicb. Painstaking and conscientiousc. Cooperative and diplomaticd. Dedicated and self-starting
Which theorist put forward the expectancy theory posited that an individual’s motivation can be described by the relationship between three psychological forces?a. Douglas MacGregorb. Abraham Maslowc. William Ouchid. Victor Vroom
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